The Arch Company Reviews 80

Our community suffered significant ASB problems with the tenants of Arch Co. The reaction from Arch Co was lukewarm at best - our concerns were not taken seriously. However, since Greg Tytherleigh​​​​ at Arch Co became involved in the issues, we have seen a vast improvement. He has listened, tried to help and achieved significant progress. If I rated Arch Co alone, it would have been just 1 star. Greg’s involvement has been worthy of 5 stars. I have therefore given an overall review of three stars.

As a leaseholder my experience with the site management team over the last 2 years has been exceptional, the site manager in particular has been excellent in urgent circumstances, resolving difficult issues. I’ve found the team to be efficient and accessible at all times including weekends.

A difficult review to grade as my initial dealings with Arch Co regarding the sale/ transfer of my business took over a year, I was pushed from person to person and at the end of the day and nearly 15 months after I had made the initial application there was no resolution . I was given half truths at best and left with nowhere to turn. So for that level of service I would have given no stars
However I then dealt with Naomi Grant who came up with a workable solution which she carried through to fruition and managed to get the transfer completed to everyones satisfaction.
I found her friendly, helpful and approachable. Without her the transfer would never have been possible. So for Naomis help I would like to give 5 stars therefore an average of 3.

I had a great experience dealing with a representative from The Arch Company.

Very polite and understanding. They went above and beyond when helping me which enabled me to understand my situation a bit more.

Still unresolved but at least I know where I stand in the situation.

Seems like they're hiring the right people.

Good work!

I contacted the Archco in relation to some issues with local tenants. They were extremely rude; which, was unjustifiable in this instance.

Extremely unprofessional. Very annoyed

Avoid.

Especially, looking at the other reviews.

(Emailed the company in reply to their
request for information. Nothing received back in response)

I have now spoken to someone from the company. I will update this review if the issues are resolved.

Having written and then self-published my history of the Brixton Art Gallery 1983-86, I wanted to find a suitable location for a launch party and accompanying exhibition. It was a pleasant surprise then to discover that one of the railway arches where the Gallery had been originally located forty years earlier was temporarily unoccupied. I therefore emailed the owners, Archco, to see if it might be available for a couple of weeks for me to use. Not only did their Marketing Manager get back to me straight away but she said that I could use the space free of charge. At our subsequent meetings I was always impressed by her helpful professionalism and the enthusiasm she showed for helping me stage my launch and exhibition. That the whole enterprise was such a success was in no small part due to the marketing team's efforts and Archco's generosity.
Having read the other reviews on this site it seems that my experience is very much the exception and I wonder therefore whether the other departments at Archco might benefit from adopting the practices and attitudes of the Marketing Dept.

Avoid this company like the plague! They are impossible to work with, would rather leave arches empty that have productivity happening within them. We have offered so many ways to improve the yard and area and are constantly hit with brick walls.

The Arch company don’t fill Arches they empty them. They force out long standing business from local areas. Arches remain empty for years. They are impossible to contact and never get back to you.

Absolute and utter mess of a company. Emailed regarding a site that was ‘available soon’ only to find out it was currently available but not updated in the website. Registered interest but nobody got back to me within the five day limit, so they had to re-register my interest which takes another five days. Received a call the day after saying that I would only be able to see the site the day after the call, and would have to make an offer the day after that. Absolute joke. No wonder all the reviews on every platform are terrible.

I'd bet you could get blood from a stone, turn water into wine or grow wings on a pig before you could get the Arch Company to return; an email, a phone call, your tenancy deposit.

Non communicative, put rent up without negotiation and backdated it a year and now demanding payment in full of £6500. Then today I received a credit of £1090.97 despite apparently being in arrears. No repairs being done, everything has been put on me as the tenant to repair. Estate team and credit control are missing in action. Avoid as a landlord if you are not already trapped.

worst company to deal with very bad communication skills and do not give a damn as long they are getting paid

Greedy landlords closing down community services as usual. They don't care about small businesses as they claim to.

Worst company in the history of mankind! Without any exaggeration!

Tenant for 24 years and being evicted now because they’ve trebled my rent and I can’t afford it!

24 years I’ve paid every month on time!

AVOID AVOID AVOID AVOID AVOID

This is the company formed to take over the old Network Rail properties [which were owned by the nation] after that idiot scumbag chancellor Osborne decided to sell them off on 125-year leases, to an Amercian consortium comprising Blackstone and the Pears soap family - so another load of money flowing out of the UK. There was NO opportunity for individual UK tenants to lease these, as the deal was done for every single Network Rail property, as a whole. When they took over the leases, Arch Co immediately began massively increasing rents, bullying, threatening and intimidating tenants, both directly and via the parasitical third-party surveyor companies they use, such as [in my case] Grant Mills Wood. We have been a Network Rail tenant for over 20 years, which apparently counts for nothing, and Arch Co trebled our current rent [from £59k to £171K], forcing us to look for new premises out of London, where we have been for 20 years, and to make cuts to our workforce. There are a wealth of empty arches around us, and indeed all over London, where Arch Co have employed this "pay it or f off" tactic - they seemingly could not care less about long term tenants, or keeping the arches let out, as they have VERY deep pockets and their attitude seems to be that they would rather leave arches standing empty, to be able to justify the mouth-watering and extortionate rents they are charging others, than let them out or renew at a fair rent. My advice to anyone reading this review whilst considering renting premises from Arch Co is - STOP! DONT DO IT! Because if you do get any sort of initial deal from them [or think you have!] - such as a "reduced" rent initially, or a [tiny] rent free period whilst you are setting the business up, then you will pay for this long term. You will have a 3 yearly rent review, and once your business is established, and it is difficult, time consuming and costly to re-locate your operation then Arch Co will start tightening the screw on you. This will not only ultimately cost you a lot financially in higher rent, but will cost you loads of time yourself in dealing with it [detracting from trying to actually run your business] and an absolute fortune in surveyors and lawyer's costs fighting Arch Co. In my case, it has also cost me 3 years of stress and sleepless nights. There is a wealth of other commercial premises available, from a whole host of smaller, private, commercial landlords who will value your tenancy and custom and do all they can to retain tenants who pay on time and don't cause any problems - as is the case with most normal thinking and fair landlords. The Arch Co certainly do not fall into this category, and if there is any justice in this world, they will lose all their tenants eventually, the gravy train will hit the buffers, and their staff along with the third-party parasite industry that supports them will all find themselves out of a job. How I will laugh when that day comes.

AVOID AVOID AVOID AVOID This company advertise themselves as being pro small business but don't waste your time looking for property with them. We put in an enquiry and got a one sentence rude reply. They didn't answer our questions, had no interest whatever in our proposal and didn't even have the courtesy to add us to their mailing
list. Appalling customer service and useless self-absorbed property managers.

AVOID at all costs!!!!!
You’ll need architect drawings to build a wooden office within an arch.
Absolutely useless at responding to your needs.
3 months free rent came in March 2020 with covid then wouldn’t do much to help after that even though we couldn’t open due to restrictions, they were advised that we’d have to permanently close the business without help.
Wouldn’t give any movement on a six month notice period when the business folded, we had to pay full rent for 6 months for an empty arch!
Now to top things off my £3k deposit has had £500 docked off it which is Arch company’s error 😡😡😡😡😡😡😡😡😡

No Answer to calls, no answer to emails. EVER. Can't even get these people to issue an invoice. Total bunch of incompetents. How is one meant to run a landlords that is always unreachable is beyond me.
Every single time we need to get in touch with this company (accounts) it is impossible to get a hold of anyone. Phone just rings on phone position 1 for hours until one gives up. I am sure the people in front of me just gave up instead of getting through to anyone. This is a repeated issue with this company. The only solution tends to be a corporate carpet bomb just to get paperwork which this company is legally bound to provide in the first place. Its a total joke.
If you are reading this thinking about renting a property: AVOID AT ALL COSTS!