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Theatretrain Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and caring staff for creating a warm, supportive, and inspiring environment. Many highlight the excellent service, noting the team's professionalism and passion in fostering children's growth as performers and individuals. The user experience is described as welcoming and fun, with children eagerly anticipating sessions. Children gain significant confidence and develop new skills in acting, singing, and dancing, often fostering a deep love for performing arts. Reviewers frequently mention unique opportunities, like performing at prestigious venues, and the strong sense of community, making everyone feel part of a supportive family.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, dedication,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its ability to build confidence and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, highlighting an inspiring and welcoming... See more

Product

Customers had positive experiences with the product, often describing it as a "gold mine" and a "rare find"... See more

Location

Clients share positive opinions on location, with many reviewers highlighting specific branches they love,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our daughter, Chloe, is finishing at Theatretrain in Ware this year as she goes off to University. She has had the most amazing few years with Theatretrain and they have really helped her to come out... See more

Company replied

Rated 5 out of 5 stars

Iris has been attending King’s Lynn theatre train for 3 years and loves it! Her confidence and ability has grown so much. She has made life lasting presious memories ( such as performing at the Royal... See more

Company replied

Rated 5 out of 5 stars

Our daughter has been attending Theatretrain Minis for just over a year now and she absolutely loves it! She looks forward to her class every single week and always comes out bursting with excitement... See more

Company replied

Rated 5 out of 5 stars

Theatretrain King’s Lynn is an exciting opportunity for children to express themselves in acting, singing and dancing. My daughter loves it. Over 3 years she grew in confidence, learnt lots of new ski... See more

Company replied


Company details

  1. Performing Arts Group

Written by the company

Theatretrain is a franchise performing arts company offering professional classes in singing, dancing and acting for 4 to 18-year-olds at almost seventy centres across England and Wales. Established in 1992 by educator, author and industry expert Kevin Dowsett, Theatretrain has become synonymous with excellent teaching standards and large scale national performances at prestigious venues such as The Royal Albert Hall and O2 Arena. Kevin has always believed in the power of the performing arts to enhance young people's lives and provide them with the necessary skills to reach their full potential in any career they choose. A solid foundation in teamwork, communication skills, resilience and confidence can take you anywhere! Theatretrain centres are known for their warm welcome as well as their professional attitude. No auditions are necessary and all levels of ability are catered for. For students wishing to get a taste of the professional world of film, TV, stage and live events work, professional representation is available on completion of six months Theatretrain membership.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(755)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely People

Made us feel so welcome right from the beginning. Lovely people and my daughter has come out buzzing every time!

January 17, 2026
Unprompted review
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Reply from Theatretrain

Thanks for the great review.

Rated 5 out of 5 stars

I’ve had an great time

The teachers and mark are very kind and extremely supportive. The people are all very funny and entertaining. Overall I have had a great time.

January 17, 2026
Unprompted review
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Reply from Theatretrain

Thanks for the 5 stars Beth. We're glad you had a great time.

Rated 5 out of 5 stars

We love Maldon Theatre Train!

Maldon Theatre Train has been such a wonderful experience for our daughter! The team are incredible and so experienced/knowledgeable. They are also incredibly warm and friendly, helpful and accommodating if need be. Our daughter looks forward to going every week and loves showing us what she has been up to in classes. She has grown in confidence and in her love for musical theatre and we can’t wait to watch her develop!

January 17, 2026
Unprompted review
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Reply from Theatretrain

Thanks for the great review Samantha. We're so pleased that your daughter enjoys her classes.

Rated 5 out of 5 stars

I have been attending Theatertrain…

I have been attending Theatertrain maldon for 9 years now and it has been a huge part of my life it has helped in so many different ways like boosting my confidence and making me push my self further. Theatretrain is like a big family everyone is so supportive of you and are all always willing to help. I have felt included and comfortable since the first day I joined, the staff are great especially Mark. I’m so grateful to be apt of Theatertrain maldon and I would recommend it to anyone.

January 17, 2026
Unprompted review
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Reply from Theatretrain

Thanks for the 5 stars Zoe. It's nice to hear first-hand how our classes have impacted your life.

Rated 5 out of 5 stars

We have had a fabulous experience

We have had a fabulous experience at welwyn and hatfield theatre train the team there are incredible support to my son he has truly grown in the last couple of years and it’s given him the confidence to do other things he loves the theatre and loves performing for others it’s the best thing we did !
Jess Lydia Hayley Tia are Amazing thank you !

December 21, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the great review Amy.

Rated 5 out of 5 stars

The whole KINGS LYNN team are so welcoming

KINGS LYNN - The whole team are so welcoming, kind and attentive. My daughter absolutely loves attending and has blossomed as time has gone on, its been lovely to see her confidence grow.

December 13, 2025
Unprompted review
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Reply from Theatretrain

Thanks for a great review Jemma.

Rated 5 out of 5 stars

Theatretrain has allowed my child to…

Theatretrain has allowed my child to grow in confidence and feel proud of the person she is.
The staff are kind,understanding and respectful of each child's needs.

December 16, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the great review Melanie.

Rated 5 out of 5 stars

Theatretrain King’s Lynn is an exciting…

Theatretrain King’s Lynn is an exciting opportunity for children to express themselves in acting, singing and dancing. My daughter loves it. Over 3 years she grew in confidence, learnt lots of new skills and got some friends. Theatretrain Kings Lynn is like a big family, where everyone is so kind and caring. And this is exciting to watch their shows in a warm, welcoming atmosphere. Wishing all of the team lots of inspiration and fun!

December 14, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the 5 stars. We're glad your daughter loves our classes.

Rated 5 out of 5 stars

The show was beautifully presented

The show was beautifully presented, it ran smoothly and demonstrated how hard the children and crew had all worked to put it together. One of the best things was seeing the obvious enjoyment the children got out of it.
Some of the solo speech and singing was difficult to hear, so maybe more work on sound could be done?
Thank you for making it happen.

December 7, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the 5 star review Jan. We are delighted that you enjoyed the show and appreciate the feedback regarding the sound issues. We will pass this on to the relevant department.

Rated 1 out of 5 stars

Unprofessional and Rude Company Director

My child has been a member of Maidstone Theatretrain for almost 2 years without any major issues. However, that quickly changed once I informed the company director (Olivia) that my child will be leaving.

Despite paying £000's in tuition costs, I was shocked to be told that I would need to pay additional costs for not providing sufficient notice, which the company director insisted was "28 business days" and written in the company T's & C's. I was told several times that "this is company policy" in a manner that I find rude and unprofessional, which is very disappointing.

I later discovered on the company website that "28 calendar days" notice is required, which is actually less than the notice I provided.

Shortly after this, I was informed that the costs would be waived by "head office", rather than the company director acknowledging that a mistake has been made based on the information she provided.

I understand that mistakes can happen but would expect the company director to fully understand her own cancellation policy and communicate this effectively to all parents to avoid unnecessary costs.

I would also expect her to acknowledge and be accountable for any mistakes, to avoid them being repeated in future.

As a result of the unprofessional treatment I received, my child and I will not be returning to this school, and I will not recommend to other parents.

December 7, 2025
Unprompted review
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Reply from Theatretrain

Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience when giving notice, especially after your child has been part of Maidstone Theatretrain for almost two years. We never want any family to feel confused or upset when they decide to move on.
We recently updated our Terms & Conditions to make our notice period clearer for parents. The new 28-day calendar notice wording replaced our previous notice structure and was published on our website only a few days before your conversation with Olivia. As a result, there was a brief period where the new policy and the previous long-standing approach overlapped in practice, and I appreciate that this led to mixed messages and frustration.
Once the situation was clarified, we confirmed that no January fees were payable, as your notice met the updated requirement. I apologise that this wasn’t clear from the outset — that is on us as a company during the transition to the new terms, not on you.
I’d also like to reassure you that Olivia was applying the correct policy based on the Terms and Conditions in place at the time you joined, when our notice period was four weeks’ term-time notice. We updated this policy just last Wednesday across Theatretrain to improve fairness, clarity and transparency for families, and we are now supporting all Company Directors in applying the new T&Cs going forward.
Thank you again for your feedback. While we’re sorry to see your child leave, we wish you both the very best for the future.
If you would like to discuss this further, please feel free to contact me directly at admin@theatretrain.co.uk

Rated 5 out of 5 stars

I love watching my little sister…

I love watching my little sister perform in these showcases, it makes me so happy seeing her little smile and I’m glad she enjoys theatre train as much as I do! 🩷

December 7, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the great review Poppy.

Rated 5 out of 5 stars

Really enjoyed the show today 30/11/25 …

Really enjoyed the show today Frozen 30/11/25 at the Cripps theatre Northampton. All of the caste shone with Kristoff shining out like a star.

November 30, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the 5 stars. We're glad you enjoyed the show.

Rated 5 out of 5 stars

Frozen Jr was brilliant

Amazing show and so wonderfully put together. The children were amazing and the staff did such a brilliant job planning it all. Can’t wait to see the next one!

November 30, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the 5 star review. We're so pleased you enjoyed the show.

Rated 5 out of 5 stars

Amazing opportunity

Theatretrain installed confidence and gave life changing experiences- it is run by Angels who nothing is too much trouble for. We will forever be grateful that you gave our daughter the chance to live her dreams - join today - it will be the best decision you can make

November 28, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the 5 stars Nikki.

Rated 5 out of 5 stars

Confidence, friendship and shows!

Theatre Train Waltham Forest is fantastic. For performance but also as a confidence builder and a place to make friends outside of school too. There are opportunities to shine as individuals but also a culture that celebrates each other too.

October 25, 2025
Unprompted review
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Reply from Theatretrain

Thanks for the 5 star review.

Rated 5 out of 5 stars

Theatretrain is a fantastic…

Theatretrain is a fantastic introduction to all things performing for you children and young adults. My daughter has been a member for 4 years and continues to love it - brilliant teachers, excellent opportunities to perform in shows, and learn key skills.

October 25, 2025
Unprompted review
Theatretrain logo

Reply from Theatretrain

Thanks for the 5 stars.

Rated 5 out of 5 stars

Iris has been attending King’s Lynn…

Iris has been attending King’s Lynn theatre train for 3 years and loves it! Her confidence and ability has grown so much. She has made life lasting presious memories ( such as performing at the Royal Albert Hall) Kate and the team are fabulous and always ensure that the children’s enjoyment is at the heart of everything!

October 23, 2025
Unprompted review
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Reply from Theatretrain

Thanks for taking the time to review our classes.

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