The ordering process was easy and the customer service was on point. I made a size mistake on my order and emailed immediately after I saw it. Customer service got back to me and let me know they ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this website
Do not buy from this website! The quality of the product I received is incredibly poor and cheap. But the worst part is their return process.
Unlike any normal online store, there is no option on their website to request a return. After endless email exchanges, they finally told me I could return the item—only to drop the catch: I had to ship it back to their warehouse in China at my own expense! The shipping fee to China costs more than the item itself, making a full return completely pointless.
To avoid losing even more money on international shipping, I was basically forced to accept a pathetic 30% refund. This feels like a trap to prevent customers from making returns. Terrible service and misleading practices. Avoid at all costs!
This is a scam
This is a scam. Made in Italy but delivered from China. Waited three weeks. Opened the package and was met with an overwhelming smell of cheap plastic. Straight in the bin as won’t waste my energy on a return
Good value for money and a great…
Good value for money and a great looking product, looking forward to wearing them
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY
Terrible customer service takes weeks to arrive and when you want to return something because it doesn't fit they flat out refuse, it’s all rubbish from china save your money DO NOT BUY THIS RUBBISH
False advertisement
Cheap materials. Suede? Really ?.
I ordered size 10.5 Grey for men and received a 35 color tan. Waited for weeks to get this? If not even worth $10.
I cannot attach the picture, laughable.
I need my money back asap.
The quality is insane you shouldn't…
The quality is insane you shouldn't miss this one out!😍
Great experience from start to finish
Great experience from start to finish! Their response was very fast and helpful, especially when I had questions about the sizing. They gave me clear guidance, which made ordering the right size much easier.
The shoes were also shipped very quickly and arrived in perfect condition. Overall, excellent customer service, fast shipping, and great attention to sizing. I’m very happy with my purchase and would definitely order from them again!
More of the same please ⭐
Great product, impressive communication and after sales support. My new go-to for European styled mens shoes, clothing and accessories. 5 stars ⭐⭐⭐⭐⭐
Quite an impressive experience
Quite an impressive experience, the company president reached out to show appreciation for patronizing them and has also been following up with my order production and shipment. This treatment will attract my friends automatically.
Placing my order was surprisingly very…
Placing my order was surprisingly very easy and seamless compared to most online shopping sites.
To top that up was the constant “PERSONAL” update from the boss which has made the experience so far very interesting and I’m looking forward to receiving my order and then shop more cos what I see are endless beautiful things to get
Great quality of clothes and shoes top…
Great quality of clothes and shoes top class.
My first time ordering & everything was…
My first time ordering & everything was so easy plus the communication after ordering has been top notch
Great experience so far! ⭐⭐⭐⭐⭐
The ordering process was easy and the communication has been excellent. I really appreciate the updates and professional service. Looking forward to receiving my order!
Very good service and professional…
Very good service and professional process
Excellent communication so far ⭐⭐⭐⭐⭐
5 stjerner
I was initially a bit hesitant after reading some of the reviews online, but I decided to give Aurea a chance. So far, my experience has been excellent. Their communication has been outstanding, especially the personal order update from the founder, which made the whole experience feel genuine and premium. It’s reassuring to receive proactive updates instead of having to ask for them. If the rest of the experience is as good as the communication has been so far, I will absolutely recommend Aurea. Looking forward to receiving my order.
Absolutely shocking
Absolutely shocking. This is the worst scam. I ordered a pair of shoes, been waiting three weeks and still not received them. I have asked for a refund and I have not received a response.
DO NOT BUY!!
Misleading Italian advertising — cheap imitation shipped from China
I purchased a product after seeing Facebook advertisements presenting it as an Italian product associated with premium Italian quality and craftsmanship. What actually arrived was a cheap, low-quality look-alike shipped from China. The materials, finishing, packaging and overall quality were completely different from the impression created by the advertising.
In my opinion, the item received was a low-cost imitation rather than the Italian product a reasonable customer would expect from the advertisements.
I contacted the store and customer support repeatedly, but received no meaningful response or proper solution. Based on the seller and fulfilment details connected with my order, the same operation appears to use both theaureaofficial.com and capricoast.shop.
I also reported the matter through Shopify’s official channels. As of the date of this review, I have seen no effective action. From a customer’s perspective, Shopify’s merchant oversight and complaint-handling process have been completely ineffective in this case.
I strongly advise against purchasing from this seller. Potential customers should verify the seller’s legal identity, shipping origin and return address, and use a payment method with strong buyer protection.
This is a scam run from it
This is a scam run from it. Total disaster! They are jot on shopify, they don’t wanna give back my money, they are from China nothing connected with Italy etc.
Drop shipments from China
Drop shipments from China. Size does not fit!
Customer service via Gmail address. Looks professional but it is not!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








