The Auto Experts Car Check Reviews 35

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I needed a full history of a car urgently, a few minutes before purchase. I found several potential sources from an internet search. The Auto Experts stood out as offering the opportunity to buy a s... See more

Company replied

Rated 5 out of 5 stars

I’m extremely happy with the service provided! The car history check was detailed, accurate, and delivered quickly — all at a very affordable price. It gave me peace of mind before buying my car. The... See more

Company replied

Rated 5 out of 5 stars

The Auto Experts auto check report was great and well worth the price. It was the only car check report that would give me the last 5 digits of the vin so I could verify the car I was looking at was... See more

Company replied

Rated 1 out of 5 stars

Don’t bother with The Auto Experts!!!! The information provided was out of date. Looking at a 9 year old car the information said 0 previous owners and my reg was invalid even though it was clearly on... See more

Company replied

Company details

  1. Car Service

Written by the company

Comprehensive car history check provider in the UK


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Annie is amazing

Annie is customer services responded to my email in under 10 minutes and sorted out my problems immediately. Very polite, very knowledgeable about her job and such a pleasure to find this day and age.

May 31, 2023
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi James,

We take pride in our prompt and knowledgeable customer service, and your feedback motivates us to maintain this level of service excellence.

Thanks for taking the time to review us!

Regards,
Team Auto Experts

Rated 1 out of 5 stars

Failed to spot a Cat S on a purchase

Failed to spot a Cat S on a purchase, do not use! Very poor customer service attitude too. And as for their reply about requesting a salvage report, this was not correct. I assumed a company that advertised complete car background checking would have all the bases covered…as they are meant to be experts.

May 3, 2023
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Julian,

We are sorry to hear about your experience with our product. Based on your query with our support team, I would like to inform you that you have enquired about information that we do not provide in the first place.

Our report is accurate and up-to-date without any discrepancies. The salvage data you requested is not part of our report.

We are committed to ensuring that all of our customers are happy with their purchases. In this regard, we take your feedback seriously and will check the feasibility of adding this information to our reports in the future.

Regards,
Team Auto Experts

Rated 5 out of 5 stars

Straight forward accurate information…

Straight forward accurate information about the car I have now bought for the sake of £10 I slept much better Annie was extremely helpful have been sold a couple of wrong ones before today this service helps in that not happening would always use auto experts bottom line it’s peace of mind.

October 17, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Ian,

Thank you for your honest feedback!

We're glad our service provided you with peace of mind and helped you make a confident purchase.

Rated 5 out of 5 stars

I used the auto experts to check on a car

I used the auto experts to check on a vehicle prior to purchase for my daughters first car. And I'm very glad I did.
The vehicle in question had outstanding finance on it which the seller didn't disclose. Which inevitably wouldve cost me thousands had i not used the auto experts app.
It was the best tenner id spent in a very long time.
I'd always recommend them from now on.
And they're follow up communication is second to none.
Many thanks to the company and Annie.

May 9, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Derek,

Thank you for sharing your experience! We're thrilled our service helped you uncover such critical information and saved you from potential issues.

Annie will be delighted to know she made a difference!

Rated 5 out of 5 stars

I had a really good experience with…Annie

I had a really good experience with auto expert's I spoke with Annie and I requested a search to be updated to my email I asked for Annie to forward it to me she did this for me and I will be eternally grateful for her quick response thanks again annie.i will be using this service again and I will be telling other people of my experience Jackie

May 8, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Thomas,

Thanks much for the amazing feedback about our service!

Rated 5 out of 5 stars

Auto Experts - Highly Recommended!

The Auto Experts auto check report was great and well worth the price. It was the only car check report that would give me the last 5 digits of the vin so I could verify the car I was looking at was the real deal! Annie, their representative responded to my emails very prompty with correct information. Highly recommended and I would use them again without reservation!
Bill K

March 17, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Bill,

Thank you for your feedback!

We’re delighted our service met your expectations and helped you make an informed decision.

Looking forward to serving you again.

Rated 5 out of 5 stars

Exceptional service

Very good service. Fast, almost instant results. Accurate and very informative. Price is good too. Highly recommend. Nice to have Annie professionally follow up 👍

March 15, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Karl,

Thank you for your kind words!

Providing accurate info is our main motive and thanks again for your recommendation.

Rated 5 out of 5 stars

Great service

Great service. Everything you need fast and quick and for reasonable price.

March 9, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Mr. Whyte,

We’re so glad to hear you had a positive experience with our vehicle check report.

Rated 5 out of 5 stars

Happy with my new car.

Very helpful information I felt more confident when buying my new car well worth £10 thanks for your help

February 28, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Douglas,

Glad to know that the report was insightful for your purchase!

Rated 5 out of 5 stars

Fast service

Fast, easy to use site! Well done!

February 28, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Thanks for your amazing review!

Glad to know you found it easy.

Rated 1 out of 5 stars

Don’t bother with The Auto Experts!!!

Don’t bother with The Auto Experts!!!! The information provided was out of date. Looking at a 9 year old car the information said 0 previous owners and my reg was invalid even though it was clearly on the DVLA websit. The response from Annie from auto experts was to look up the information ourselves and all the information she gets is from “Experian” so not her fault!!!! Rubbish customer service. so don’t bother with Auto experts use. Experian

February 19, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi there,

We are sorry for any inconvenience caused.

Your feedback is invaluable to us, and we are committed to addressing your concerns promptly.

In order to investigate and resolve this matter effectively, we kindly request more information regarding your order.

Could you please provide us with your order id or any details related to your purchase? You can send them to support@theautoexperts.co.uk .

Rest assured, we take such matters seriously, and we are eager to make things right for you.

Please share the requested order details, and we will initiate a thorough review of your case to ensure that this does not happen again.

Regards,
Team Auto Experts

Rated 5 out of 5 stars

Everything in black and white

Everything in black and white, so helpful for buying new vehicle, would use again thank you

February 7, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Darren,

Your satisfaction is our priority! Thank you for trusting us with your vehicle check and for sharing your kind words.

Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with , polite informative, and great conversationalists unlike 90% of companies in the uk. Thanks for your time and if my new car is as good as your staff I will happy for a long time .

January 30, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Marcus,

We’re happy we could assist you in making a confident purchase.

Thank you for your wonderful feedback about our support team!

Rated 5 out of 5 stars

Brilliant

Brilliant, comprehensive search and excellent customer service. I will use this service again.

January 20, 2022
Unprompted review
The Auto Experts Car Check logo

Reply from The Auto Experts Car Check

Hi Lee,

Thank you for your support and recommendation!

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