We had to change colour right after buying it. The customer team were extremly flexible and updated the colour and gave as much information we could to make a decision. The delivery was done very smoo... See more
Company replied
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See what reviewers are saying
Brilliant customer service with very fast replies. My baby nest arrived with an issue, but it was rectified quickly and professionally with no hassle. The team were responsive, helpful, and resolved e... See more
Company replied
This is my second baby nest. Not only is it aesthetically pleasing to look at within your home but most important my baby loves it. The base is a lot bigger than other competitive brands such a docka... See more
Well packaged and prompt delivery Only thing was delivery driver left the Cardboard parcel outside which was fine, but in heavy rain!! Some other deliverers will put there packages in a waterproof... See more
Company details
Written by the company
The Baby Den offers a large selection of premium quality baby & children essentials to make you parenting journey that little bit easier and even more enjoyable.
Contact info
United Kingdom
- hello@thebabyden.co.uk
- thebabyden.co.uk
4.8
Excellent
96 reviews
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quick delivery for a sold out product everywhere else.
Got my baby Shnuggle bath (in pink, which I couldn't find in stock anywhere else) delivered quick. For a reduced price too, couldn't believe my luck! will use The Baby Den again!
May 7, 2023
Beautiful Blanket
I was delighted with the swaddling blanket I bought for my first grandchild. It is so soft and the colour was perfect as shown on the website.
The delivery was fast and well packaged, would certainly order from them agan.
May 2, 2023
Very speedy delivery and beautiful…
Very speedy delivery and beautiful products received
Thank you so much 😊
April 27, 2023
Excellent quality
May 1, 2023
PARCEL NEVER RECEIVED BABY DEN IGNORING THE ISSUE
Ordered a baby nest from this company, cost me £95. The company they use to deliver did not update me of when the item will be delivered. They then delivered it when I wasn’t in and didn’t attempt to leave with any neighbours or leave a card to say where it was. They left it in a busy communal corridor of flats. When I arrived home later it was no where to be found. The issue I have is the Baby Den have been no help at all on resolving the issue they have basically said it’s tough s**t and that I accepted delivery which you can clearly see from the tracking that I never. They sent me a non disclaimer form to fill out which I did and returned it and have heard nothing from them since they are ignoring my emails and blocking me on Instagram and probably after this now Facebook because they don’t want to resolve the issue of the missing parcel so I’m now £100 down as a new first time mum. Absolutely disgusting behaviour from the Baby Den !!
April 20, 2023
Unprompted review
Reply from The Baby Den
Dear Chloe,
Thank you for your review, however I would like to clarify the claims in your review.
Your parcel was delivered to your door and was lost/stolen after the delivery.
Your order was sent using a tracked service and it was photographed at your door. You contacted us 2 hours after it was delivered, sending us a picture of the parcel delivered and confirming it was delivered to your door. So you had the tracking available and you were aware where the parcel was delivered.
We replied to your email promptly, within an hour, in the same moment you opened a dispute with the payment provider. We asked you to check with neighbours first and if not found, to fill in the standard disclaimer form, so we can contact the courier company.
When we then supported you and wanted to file a claim for a lost/stolen parcel, providing the details of the delivery and your signed disclaimer, we were told that the courier company will NOT accept a claim for a parcel that was delivered, that they or us as the seller are not liable for parcels after delivery.
We then explained the situation in detail within our communication on the payment providers website, where you raised the dispute. It was resolved by them in favour of The Baby Den.
Last night, I replied to your email and Instagram message, within moments, we have received an uncontrollable amount of copy-pasted comments under every post on our social media, which didn’t allow us to actually react to these comments and we had no other option to manage the amount of comments.
Chloe, I’m a small business, I replied to your emails, not ignoring you and tried to resolve the situation investigating all possible ways to resolve this. I understand your frustration, this situation is extremely upsetting for me too, as I work hard to deliver the best possible experience.
Thank you,
Nicol
Owner, The Baby Den
Bought a lovely nursing pillow
Bought a lovely nursing pillow, affordable price and so pretty
Not many pretty nursing pillows online and especially for this price
April 4, 2023
Amazing service and beautiful products
Absolutely amazing service and super friendly! Luxury quality items, so happy thank you xx
March 26, 2023
Loved this baby seat blanket ..Will…
Loved this baby seat blanket ..Will definitely keep baby warm and cozy... high quality and very vintage !!! love it!!!! Will definitely buy again xxxx
March 31, 2023
Absalouty amazing bottles keep warm for…
Absalouty amazing bottles keep warm for ages, fast delivery will be purchasing more thankyou and the little love heart sweets are my favourite 😍
March 14, 2023
Brilliant service and updates on…
Brilliant service and updates on delivery.
The changing basket is absolutely gorgeous very well made fabulous colour (beige) well worth the price.
my daughter was so happy to receive this unique gift for her newborn baby.
Would highly recommend this product
February 4, 2023
Great online service
Great online service and the item arrived within the timescale indicated. :)
January 18, 2023
Items are exactly like pictures and…
Items are exactly like pictures and came earlier than expected
January 7, 2023
A beautiful swaddle
What a beautiful swaddle and the quality is amazing! It was sent so quickly and my daughter was thrilled with it.
October 7, 2022
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