The Bespoke Workshop Reviews 2,173

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly thoughtful and well-made. Many people appreciate the attention to detail and the overall aesthetic appeal of their purchases, finding them to be great keepsakes and gifts. Reviewers also frequently commend the efficient ordering process and the prompt service received. The company is often described as lovely to order from, with many consumers expressing their satisfaction with the swift delivery and the accuracy of the items as described.

What people talk about most

Product

Reviewers express high satisfaction with the products, consistently praising their quality and craftsmanship.... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products for being stunning, well-made, and... See more

Order

Reviewers highlight positive aspects of their orders. Customers describe the ordering experience as amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time I've bought a keyring for my grandchildren:s book bags. Each one different, reflecting their interests and colour choices. A brilliant memory of their first day at school as well as aidin... See more

Rated 5 out of 5 stars

The best customer service I’ve received in ages! I made a mistake on my order and had to send it back to be amended. Firstly, a real person came back to me not a bot or auto email which is so reassuri... See more

Rated 5 out of 5 stars

The wooden reindeers are great and have become a real family tradition. Latest order was for the newest family member’s first Christmas. Getting quite a herd now! Also got some fun gold glitter antler... See more

Rated 5 out of 5 stars

Ordered 2 football coaches. Scarlett was amazing. Ordered at short notice as needed to wait for outcome of last game before settling on wording. They are amazing. Knowing the coaches there will be lot... See more


Company details

  1. Gift Shop
  2. Engraver
  3. Laser Cutting Service

Written by the company

The Bespoke Workshop is a personalised gift company that designs unique creations to be gifted to family, friends and loved ones. All our products have huge sentimental value and are made to be treasured by the recipient. Whether you are looking for a gift for an occasion such as Mother's Day or Father's Day, a 'Thank You' gift for a someone who's been there for you or a special memorial decoration for those sadly no longer with us - we have a range of quality handcrafted personalised gifts available on our website. We are a small, women led business who love to create items that are sure to make you smile. We have always prided ourselves on our fast turnaround, whilst never compromising on quality. Learn more via our social media. X


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

DELIGHTED

I cant tell you how happy I am with my tree decs, it was a last minute must have, they arrived today SO PERFECT timing.
OVER THE MOON WITH THEM
Bespoke
THANK YOU ALL

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful products and great service

Placed two separate orders within the last few weeks, for two personalised dog tree decorations and a personalised key ring. All three where beautifully made, I received these quickly. Would definitely recommend and will order from The Bespoke Workshop again.

November 27, 2023
Rated 5 out of 5 stars

Perfect additions to our Christmas tree

Perfect additions to our Christmas tree, especially it being our first Christmas in our new home and our first Christmas with our adopted cat. Easy to order and was made really well and sent quickly. They’re gorgeous and better than the pictures show

November 27, 2023
Rated 5 out of 5 stars

Excellent customer service

Cannot recommend this company enough! They were so helpful with my enquiry and had great customer service skills with getting back to me and helping me. The situation was solved very quickly too. Thank you!

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Comming back every year.

This was probably my 3rd or 4th year in a row I ordered something. Always super happy with my order. Even if there was a little misspelling mistake engraved I got a new replacement send out very soon. Lovely quality. Happy customer:)

November 27, 2023
Rated 2 out of 5 stars

Really disappointed first time customer

Really disappointed. I purchased this product but didn’t receive it. I sent an email to the company a few days ago and didn’t receive a reply so I called them and they explained that as the item was scanned near my location this was proof that I’d received it and the only thing they could do was raise a claim with Royal Mail but didn’t provide any timescales or let me know if they would come back to me on the claim. Whilst I appreciate this isn’t entirely the fault of the company I felt I was a nuisance raising it. They said I should have known I was taking a risk using Royal Mail and not paying extra for guaranteed delivery. If you’re looking to use this company please pay extra for special or guaranteed delivery or use a company that you can trust to rectify things if you’re let down by them or their chosen courier.

November 23, 2023
Rated 5 out of 5 stars

Excellent Customer Service

There are numerous reasons I have used and will continue to use
The quality of your gifts and the short timescale from ordering to receiving and goods is fabulous
Also your attention to detail always confirming the Names and wording after ordering before producing to ensure details gives reassurance and confidence that your order will be spot on!

November 21, 2023
Rated 5 out of 5 stars

I can only highly recommend The Bespoke…

I can only highly recommend The Bespoke Workshop as the quality of my Poppy Broach was so brilliant and it was a pleasure to wear for the commemoration of the fallen ,value for money and great service would be happy to purchase from them again

November 2, 2023

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