Incredible experience from start to…
Incredible experience from start to finish. They are meticulous in detail and the handover process was sooo helpful. Thanks to everyone at Big Coffee
April 23, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.6
Average
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchased a mobile coffee unit from…
We purchased a mobile coffee unit from The Big Coffee and while it initially appeared to meet our needs, serious issues have since come to light.
The most alarming problem was exposed wires from the coffee machine socket, posing a significant safety hazard. Such oversight is completely unacceptable, especially for a unit designed for business use.
We’ve now had to pay for a complete rewiring of the unit due to the substandard and unsafe electrical work during its construction. It’s clear that The Big Coffee focuses more on glossy marketing and appearances rather than delivering a quality and safe product.
Who knows what other issues may still be uncovered? We are now considering seeking assistance from Trading Standards to address these ongoing problems. This experience has caused unnecessary stress, downtime, and expense for our small business. I cannot recommend this supplier to anyone looking for a reliable unit.
January 6, 2025
Unprompted review
A great experience from start to…
A great experience from start to finish, and brilliant aftercare 👍
October 2, 2023
Unprompted review
Changed my life
Changed my life!
I bought a little Apé 50 to sell coffee at markets. Best move I ever made. Everyone absolutely loves it and it gives me the freedom to earn extra income when I want. Thanks to the team who were all fantastic.
December 4, 2023
Unprompted review
Very Helpful
We bought a product that was created by The Big Coffee second hand. Despite this, the team have been really helpful to try and resolve an issue I've come across. Thank you!
January 27, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.