theblackstuff.com Reviews 408

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the soaps and deodorants, for their high quality, natural ingredients, and delightful, long-lasting scents. Many people highlight how effective the products are for their skin, noting improvements in dryness and overall skin health. The customer service is also frequently mentioned as outstanding, with staff being responsive, helpful, and providing excellent support for orders and queries. However, some customers experienced issues with orders not arriving or being delayed, and a few were dissatisfied with the scent longevity of the soaps on their skin. There were also occasional reports of deodorants having a waxy texture, not twisting properly, or even causing skin irritation in some cases. A small number of people felt the product packaging was not ideal.

What people talk about most

Product

Consumers find product to be positive, with many praising the quality and effectiveness of the soaps and... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of the... See more

Customer service

Customers consistently report highly positive experiences with customer service. Reviewers frequently praise... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the seamless and quick ordering process,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m always a skeptic, and got a recommend from a friend whose opinion I trust. Tried several other popular and similarly styled deodorants but none would lace the boots for effectiveness or aroma that... See more

Rated 5 out of 5 stars

This company is like no other, great products, scents, customer service,... haven't seen a company like this ever. Soaps that don't dehydrate your skin but moisturize it, deodorant that last all day,... See more

Rated 5 out of 5 stars

Been using TBS products (soap & deo) consistently since Feb 2024 and got to say what a great choice I made in doing so! Love the different variation of scents on offer which are all handmade with natu... See more

Rated 5 out of 5 stars

Have ordered 3 times now and very happy with these products. Got myself soaps and deodorants many different kinds. Shipment came to Finland in 5 business days. Using only their deodorant for now and t... See more


4.8

Excellent

TrustScore 5 out of 5

408 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Been using their products for 3 years…

Been using their products for 3 years now. I genuinely can't express how amazing all their products are.
My skin feels amazing and I've seem improvements with dryness on my skin. The soap lathers incredibly well and I get a fully month from a bar of soap.
Their deodorant is the best around, tho you may need to be mindful about how you screw the deo on your first go. but my goodness it lasts me 12 hours, smells great even in the evening, i get no skin reaction or skin burn that I got with the likes of Lynx too. and lasts me about 2 months.
I love their natural cologns, tho they dont really last the whole day, they smell fantastic and I've gotten some lovely compliments from people.
The black stuff products are second to non and make for amazing gifts. If you're looking to try it, stick with it for a month, you'll never go back to synthetic crap again.
They often do free giveaways on their FB community group and their customer support is truly great, ive had issues with shipping in the past and a defective product, I was well looked after.
Its pretty darn weird how someone could get so easily obsessed with these products.
Products 100%
Support 100%
Customer Satisfaction 100%

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Bought soap and deodorant

Bought soap and deodorant. Absolutely outstanding products! Have tried many natural soaps and deodorants but The Black Stuff is by far the best I have come across.

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service on point and quality products!

Customer service on point and quality product!

From the start they were very kind, I asked questions about the product and I got insight on what to buy and get a good deal! Great quality products with a hefty variety on scents.
After the purchase they were very welcoming and help with post-purchase, like tips and trix.

Try it!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, all the scents are amazing. Will be using this for the rest of my life. I cannot look at shower gel the same after using this spectacular product.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Products and service can't be beat

Not only are their products top notch and SO much better than the "other" one, but their service is impeccable! Friendly, attentive, understanding, and they respond with immediacy. Amazing on every level!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Still the greatest soap I’ve ever tried…

Still the greatest soap I’ve ever tried @blackstuffsoap

🐅 The Celtic Tiger
• Vibe: A rough-textured exfoliating bar inspired by Tiger Balm, designed for post-activity muscle recovery.
• Key Ingredients: Features tea tree, turmeric, and pumice.
🌧️ Irish Mountain Rain
• Vibe: A smooth bar with a scent profile intended to mimic a fresh field after a downpour.
• Key Ingredients: Handcrafted with lemongrass, sage, and patchouli essential oils.
🍹 Fresh Lime & Aloe
• Vibe: A smooth, revitalizing bar with a “morning cocktail” scent.
• Key Ingredients: Formulated with 100% aloe vera juice, pink peppercorn, and coriander.
All three varieties are handcrafted in small batches in Ireland without harsh chemicals.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really loved the soaps I ordered…

Really loved the soaps I ordered another item which was not made clear what the item was on their site, customer service sent me a partial refund and an extra bar of soap for the inconveniences. Great customer service Fantastic company soaps last ages and smell great will be ordering again.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Happy

Easy to order. Perfect communication towards everything. Delivery done well!
Very happy with the product !

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Soapbars for everyone

I placed my first order for my son because the current selection of men's soaps in Belgium is very limited. Plus, you have to be careful with dry skin, and I also wanted to buy something more eco-friendly. I ordered a range of products, and I have to admit I love the soaps and scents to.
I keep the Celtic Tiger and the soap with eucalyptus for myself 😜.
Our skin no longer feels dry! Highly recommended.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

The Craic bundle

I ordered the Craic bundle - and I wasn’t disappointed. Arrived several days later, really well packed and the packaging was so cool. The bundle I ordered had 6 soaps, a deodorant and the exfoliating cloth. I have only tried 2 - and they were amazing. Just need to try the other 4. The deodorant felt really hard and emailed The Black Stuff asking if this was right - considering I emailed them on Sunday lunchtime, I was expecting a response Tuesday/Wednesday. Very surprised to get a response Sunday afternoon from John directly - the head honcho. And he told me how to get the best out of it. I will be ordering more but won’t be for a while though as I have 6 bars to get through!!!!

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

My husband was thrilled!

My husband was absolutely thrilled with the Black Stout Soap and deodorant I bought him for Christmas. The scent is fairly potent, but very nice on the skin and it making our bathroom smell incredible. I was looking for something Irish and natural/handmade and decided to try these products for the first time-it won't be the last! The parcel arrived fairly quickly (posted to Italy), ordering was easy and all contact was pleasant and efficient.

December 25, 2025
Unprompted review
Rated 3 out of 5 stars

Good for sensitive skin, but causes residue and damage

I’ve been trying to move away from aluminum-based antiperspirants for a while. After experiencing irritations with other natural brands, I tried The Black Stuff's sensitive range (Atlantic Pine).
​The Pros:
In terms of skin health, this product is excellent. I have sensitive skin and experienced zero reactions or rashes, which was a huge relief.
​The Cons:
However, the product didn't hold up well in practice. About halfway through the day, the scent changed to something quite unpleasant that made me very self-conscious.
​The most disappointing part is the damage to my clothing. The deodorant leaves heavy white marks, and the mixture of the product and sweat has seeped into the fabric of my shirts and jackets. Even after switching away from the product, I cannot get the smell out of the fibers. I’m unfortunately going to have to replace several items of clothing, making this a very expensive trial.
​While the company’s service is fine, the product itself just hasn’t worked out for me due to the residue and scent issues, especially considering the higher price point for the sensitive range.

January 3, 2026
Unprompted review
Rated 2 out of 5 stars

A first disappointing encounter

After a good look at their website and products was convinced of The Black Stuff and made my order.

After a number of days of complete radio silence decided to contact them only after a friendly reminder I received a reply with the usual blablabla that it has been to busy with the holiday season (I completely understand that but one should be well prepared and have that forecasted and implemented with temporary staff) and that the order was not shipped yet.

On my question when it would be the case I received an half boiled reply oh in a couple of days but not a real forecast. When I replied that I regretted the fact that I made my order with them.

In less than 30 minutes I received an e-mail stating that my order was cancelled and a refund would follow which meantime also has happened hence when I’m given them a 2 star review.

On the otherhand is order processing and dispatching a nightmare an area for great improvement. Especially compared to other soap webmerchants like for instance a Dr Squatch Intl were everything is moving within 24 hours.

I believe that The Black Stuff is/was victim of their own succes and it is part of their growing pains. Going forward I might in future take another chance and try their soap bars (they look very attractive) with a new trial order. And hopefully than it will work out well!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and service

Amazing products and service.

The soaps and deodorants smell amazing and are so nice to use.

I love the customer interactions, emails, and general vibe which the business gives off.

On a practical level, ordering and delivery were spot on. The products also last for ages so whilst they might appear expensive, they are actually fantastic value.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Great soaps and excellent customer service. I am now a regular user and have recently started using the deodorant too. They are brilliant and smell amazing. The soap is excellent value for money and lasts all the way to the last tiny bit without breaking. There is a good range so something for everyone. The best soap out there as far as I’m concerned

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Have ordered 3 times now and very happy…

Have ordered 3 times now and very happy with these products. Got myself soaps and deodorants many different kinds. Shipment came to Finland in 5 business days. Using only their deodorant for now and their soaps. Many have been complimenting me afterwards using these products. 6/5 would recommend!

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

After waiting for the beard products to…

After waiting for the beard products to go live I bought all 4 oils to try.
WOW these are probably the best oils I have put on my magnificent beard, the smell lingers all day and my beard feels softer and manageable.
I’m now going to try the butters and bin the other stuff I have. Can I recommend the black stuff for beards. 100%
Look after your beard with these natural products and join the Facebook group as there’s always someone there to answer any questions.

December 22, 2025
Unprompted review

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