The Board Gamer Reviews 273

As always Boardgamer has produced clever and enjoyable puzzles, delivered quickly and on time as advised. Well done.

(This is for the NZ branch)
Item arrived with a faulty component. I was told a replacement would be forthcoming but would have to wait a couple of weeks. After a while I asked if they could just take the component from one/swap with one of the many that they had in stock or offer a refund and they responded with a guarantee of parts replacement soon. So I waited. Weeks later I get back in touch as no replacement had arrived and I am told that actually no replacement is available so either take a discount or return the game. Also, they had since sold out of the item in the meantime so couldn't take the replacement out/swap with one on hand anymore. Just really poor service where the customer is left holding an empty bag and has to chase everything up themselves. This place just felt like an Amazonlite in that it was all sales before service (except lip). Adjusting this in the future and focusing on getting the customer a non-faulty item first (look after customers you already have first) would make for better customer experiences.

Product didn't work as expected. Jigsaw bits just fall off, could of stuck them to anything a lot cheaper

Love this board the only thing that could perhaps improve it is a handle.
Great company to deal with. Very reasonable shipping rates and I was kept informed of the progress of my parcel. Highly recommend them.

Great communication and really helpful customer service people who treat you like a human being. Couldn't be happier.

Great purchase experience with great prices and fast shipping. What else do you need!

Item arrived quickly and in perfect condition via the post, super happy with the service I received

Prompt delivery. The large puzzle board is great. Plenty of space to work on the puzzle and the felt pads keep the pieces in place.

Delighted with my puzzle and looking forward to starting it very soon. Service excellent. Would definitely shop with you again.

Great product and service - thanks for the smooth transaction.

I have used The Board Gamer many times; they always deliver their items well packed and more often than not deliver earlier than the stated date.

Great puzzles. The service was great and great prices with the specials. Thank you.

Ordered the wrong product by mistake, have contacted them multiple times and have gotten no response. If you have issues with your order don’t even bother with this company, they don’t care

Reliable quick service with good communication
Have ordered from this website a number of times. Quick delivery and have not had any issues with any order.

Easy ordering quick delivery.
It was a gift and she was very happy.

Great service but they could've sent all items in one package instead of 2 separate ones

All good , Delivery was on time and product was as advertised