Better Services Group Ltd Reviews 50

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, nothing was too much trouble, they arrived on time, completed all the work, were clean and tidy and did a super job. They were able to advise on some extra work that needed doing, w... See more

Rated 5 out of 5 stars

Having been let down by a national boiler service twice, I decided to go local an so glad I did. Booked speedily and turned up on time they acted professionally and were well organised The price... See more

Rated 5 out of 5 stars

Following a cancelation from British Gas, despite having a maintenance contract with them. these guys were very quick, Efficient and friendly. They serviced my boiler and gas fire without any fuss.... See more

Rated 5 out of 5 stars

Oli conducted a condition assessment of my boiler. He was highly knowledgeable and demonstrated excellent customer service by being both polite and patient in answering all of my questions. Oli... See more

Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Boiler and Heating Service

Written by the company

Boilers | Air Conditioning | Heat Pumps | Solar


Contact info

4.8

Excellent

TrustScore 5 out of 5

50 reviews

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Rated 5 out of 5 stars

Professional and knowledgeable

Professional and knowledgeable
Very prompt service came out quickly to our breakdown. Immediately solved the problem, got parts very quickly and back out when they said. I would highly recommend them.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great communication and very prompt. Very competitive price and cannot fault at all. No hesitation in recommending.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great service at a very competitive price

Oliver from "the boiler link" changed the boilers in 2 of my rented properties. Great service, very efficient, clean and professional. Communication was great too and I will definitely use "the boiler link" again. The price charged was also very competitive.

September 28, 2021
Rated 5 out of 5 stars

Boiler problems sorted

Our old (17 year old) boiler broke down so no hot water, Oliver came to investigate did a few repairs, we were already thinking about a new boiler so asked Oliver for a quote. Oliver gave us a quote and said he could fit it the next day. I have always been weary about companies that can fit you in straight away but how wrong was I, an absolute fantastic team / job has been done. The lads turned up did all the work, kept things neat and tidy cleaned up after themselves didn't really know they had been. With a new boiler fitted we had a leak on a radiator valve that was also sorted without any delay.
An absolute top job by a top team and will definitely recommend to friends if they have any problems with boilers in the future.

Cheers
Mal & Sara

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish, Tom the engineer looked after us and explained how everything works and nothing was too much trouble. And to top it off a great price as well

September 8, 2021
Rated 5 out of 5 stars

Polite and prompt service

Required our condenser boiler to be serviced at a commercial site along with a few other jobs to be quoted. Quick to respond, fast and tidy without any issues.

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Boiler Link Highly Recommended

We have used the Boiler Link for over 2 years now. Initially Oliver and the team serviced an old boiler. What impressed me the most, was that the team from Boiler Link took the time to explain our options.

We continued with the existing boiler for a year and then decided to have a new boiler installed. Once again Oliver took the time to fully understand our options. Oliver takes a more consultative approach and asks lots of questions, which means that you are able to choose the boiler and heating system which is appropriate to your requirements.

We would highly recommend.

September 3, 2021
Unprompted review
Rated 1 out of 5 stars

They come in my house and they give me…

They come in my house and they give me a quote! I was agree! Next day come another guy to start the job . They want to put all my pipes outside the walls ! This guy spent half hour working half hour smoking ! They didnt clean the housr after them ! They didn’t put any carpet protector .
The job was to change all the old sistem with another new (new boiler , new pipes) ! At the rnd of the job i show them that in my house i havr pipes they use (my old pipes)
They promise to put isolation on my pipes to not make sounds ) they didnt put ! They charge me with 300 £ just because i didnt want to come with pipes stright from floor to radiators! Because ive move the boiler position they supposed to movr the gas pipes and they pass with the pipes under my kitchen door! This wasnt very safe for my kids because they can pass straight to the pipe! If somebody want to work with them please be aware what they can do in your house ! They ask gir a lot of money and they want to finish the job as quickly they can ! If they didn’t recognise maibe they dont forget that i have cameras! Thanks

August 26, 2021
Better Services Group Ltd logo

Reply from Better Services Group Ltd

Hi Daniela,

Thank you for taking your time to leave a review.

Firstly, when we arrived to carry out the survey and quotation you mentioned nothing about wanting pipework to be chased into the walls. You then waited until we had completed the whole of the upstairs heating system to mention this! We then advised you there would be an extra charge of £300 to remove the work we had already done and supply extra materials for the pipework to be run in the walls, which you accepted and signed to say so (which you denied when it came to making payment).

As for the engineer spending half an hour working and half an hour smoking, as you say, you have CCTV so it would be very interesting to see the footage to back up your claims as you also stated that he didn’t turn up until 10 and left at 2 which is very strange as the tracker on his van shows he arrived just after 8 and didn’t leave until nearly 6pm.

You also told us on the second day of the job that you were going away for 4 weeks the next day so we couldn’t possibly finish the job. You then returned 5 weeks later, booked us back in to finish the job, cancelled the appointment at 8pm the night before and then told the engineers it was their fault the job wasn’t done as nobody turned up yesterday!

The position of the gas pipework was agreed with you prior to installation, when you said you didn’t like it we replaced it free of charge. We also installed new hot water pipework throughout the house as you insisted that this was part of a central heating system because it was connected to the boiler. This was also not charged for.

We never promised to put isolators on pipework to stop it banging as it would make absolutely no difference and correctly installed pipework would not bang anyway so there should be no issue.

I totally agree with you that we wanted to get the job done as soon as possible. As you can imagine, when we quoted the job for 3 days labour which then due to you changing things and been very difficult every step of the way turned this into 6 days plus a day where we did nothing after you cancelled the night before, we were desperate to get the job finished.

Over several sites we have over 200 5 Star reviews, if you believe our workmanship is not up to standard, I suggest you contact Gas Safe Register for an inspection of the work.

Kind Regards,
Oliver

Rated 5 out of 5 stars

Great service and on the day…

Great service and on the day installation. Answered all my questions, very patient and confident in their work. Can not rate them more highly and you can't go wrong with choosing them for your boiler installation.

On time and tidy workers as well!

August 21, 2021
Rated 5 out of 5 stars

They have been absolutely superstars at…

They have been absolutely superstars at sorting out faulty boiler out. Their prices were reasonable and their customer service has been out of this world. Can’t rate them highly enough. Really lovely fella came out to do the work. Ten out of ten!

August 5, 2021
Unprompted review
Rated 5 out of 5 stars

10/10 service

What can I say, I am so pleased with the service from the team at The Boiler Link, from beginning to end The Boiler link has helped me loads, my boiler broke down in the morning and it was fixed in the evening, on top of this, they were competitive on price and very attentive throughout. I would highly recommend this company to anyone.

July 30, 2021
Rated 5 out of 5 stars

Boiler leak

Had a boiler leak and put an article on my builder and straight away i got a reply and offered to come take a look at short notice.
Explained everything and carried out the work as stated and fixed our problem.
Also was very helpful explaining the boiler cover that we have now taken with this company and carried out are annual boiler service at the same time as fixing our problem.
Very happy with this service and would definitely recommend this company.
Thank you

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and great service!

The fan on my elderly mum’s boiler broke. Oliver was exceptional, efficient and made certain the job was done the same day. My mum is very ill with cancer so this was a real emergency and Oliver was brilliant and made the job very easy.

June 30, 2021
Unprompted review

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