Cheap, fast shipping, safely packed and product exceeded my expectations. Order arrived 3 days after purchase and thats with the standard shipping so quick even with the covid delays going on! Amazing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! remo... See more
When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via... See more
Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece... See more
Company details
Written by the company
Off Ya Tree presents The Bong Shop. Buy online, choose from Australia's biggest selection of bongs, pipes, papers, vaporizers, hookahs & accessories. The best brands including Waterfall, Pax, Tasty Puff, Elements, Volcano, Da Vinci, Piecemaker and Raw....
Contact info
Ground Floor, 76 Gladstone Street, 2609, Fyshwick, Australia
- 0456 965 744
- info@thebongshop.com.au
- thebongshop.com.au
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It broke in the mail and we didn’t even…
It broke in the mail and we didn’t even get to try it
February 26, 2021
Reply from The Bong Shop
Hey Nessa!
Oh no! Sorry to hear this!
Can you email us at info@thebongshop.com.au? This sounds like it should be covered by our breakages policy.
My bong broke within a week from…
My bong broke within a week from putting a stem in in it slipped and went straight through the bottom of it not happy
February 26, 2021
FALSE ADVERTISING
Did not receive what I had ordered, FALSE ADVERTISING. Custom Service is a joke wanting me to send a photo of the incorrect part they sent instead of what was advertised.
Basically, what this company is doing is REPLACING ADVERTISED PARTS in a kit WITH CHEAP PARTS. They then sell the more expensive parts individually, ruining brand names reputation as well as their own.
Search online and FIND A BETTER STORE that won't rip you off and ruin your experience.
February 25, 2021
When my order arrived it was completely…
When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via email and phone but received no answers. I didn’t want a refund just a replacement. Still haven’t received anything.
February 24, 2021
Still haven’t received order
We ordered a Glass Cone piece and once delivered found it was too small. We returned it to the shipping address provided on the package and provided your team with the tracking information when we received no word of a refund. The tracking number shows it was delievered to your shipping address but we haven’t heard back in a week. All were after is a simple exchange of the item.
February 24, 2021
5 star
Had an issue with an expensive delivery arriving damaged. Sent through some photos and a replacement was sent with no hassles
February 24, 2021
Feedback
My last purchase experience was excellent
I could pay With my plastic card and the delivery process could be followed
The parcel got delivered in time and to my instructions
Thanks
Regards
Guido
February 24, 2021
recommended
February 24, 2021
Havent used but
I havent gotten to use it so i cant say but postage was a day or 2 which was fast but then the interview fell through
February 23, 2021
Right product at the right price
Everything I ordered from these guys was exactly what I was looking for. Very speedy delivery at a very reasonable price.
Thanks team.
I will be back
February 23, 2021
was good and fast
February 23, 2021
After using my bong I realised it was a…
After using my bong I realised it was a different colour to wat i orderd
February 23, 2021
Great quality products👍👍
February 23, 2021
The product was easy to order and…
The product was easy to order and arrived within a few days. Very simple.
February 22, 2021
Quick delivery
Quick delivery , got what I wanted highly recommend shopping at this store !
February 22, 2021
it’s an alright vape though it leaks…
it’s an alright vape though it leaks through gaps on the vape. it’s a good vape for starters but wouldn’t recommend
February 22, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.