The Botanical Candle Co. Ltd Reviews 13

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There are so many things that I love…

There are so many things that I love about this company. The candles smell divine and burn cleanly…there is a wonderful choice of scents. Quality jars and labels. Ecologically minded packaging and items packed with care. The price point is spot on (I have been caught out in past ordering a candle from another candle company on John Lewis website and was disappointed by size of their £25 candle, especially as it was to be a gift) That won’t happen again now I have discovered this wonderful company.
I’m always tempted to ( and do!) add a little something else to my candle order …bit like a child in a sweet shop! A gift for a loved one, a gift for me! I love the homeware range. Just wish there was a store near me!!…my bank balance would suffer but my home would always smell gorgeous! 😆

December 13, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Thanks so much for your very kind review. We are so pleased to hear that you have enjoyed your shopping experience with us. It really does mean the world to us to receive feedback like this, and we will ensure it is passed along to the whole team.

Best wishes and have a lovely Christmas.

James and the TBCC Team

Rated 5 out of 5 stars

Highly recommend

Used The Botanical Candle Company for many years. Amazing products (Last Light is my favourite winter fragrance!) and equally amazing is the customer service. Had a problem with the Royal Mail delivery - which is the first time this has happened from many orders - but they sorted this out swiftly and with no fuss. Can’t recommend highly enough.

December 12, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Hello Jenny,

Thanks so much for your very kind review and we are so pleased to hear that you are enjoying Last Light, it is such a beautiful scent and perfect for the festive season.

It really does mean the world to us to receive feedback like this, and we will ensure it is passed along to the whole team.

Best wishes and have a lovely Christmas.

James and the TBCC Team

Rated 5 out of 5 stars

The best birthday present

My birthday is 1st December and my children bought me the beautiful Twelve Days of Christmas box.
It arrived on the day and as I write I am enjoying one of the candles.
I love these scented candles, the best ever, and the box itself is a hand painted work of art.
When I visit the shop the service is always so friendly and helpful and I am lucky enough to live near Shaftesbury so go often.
I’m a real fan…. Does it show?!

December 1, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Belated Happy Birthday wishes to you and I apologise it has taken a few days to reply but as you can imagine we are packing a huge amount of orders every day on the run up to Christmas. We are so pleased to read that you are enjoying your beautiful Christmas box. We all loved seeing them 'coming to life' when we were packing the contents and your lovely feedback makes it all so worth while. We're always grateful for our customers support and we really appreciate you taking the time out of your day to leave your feedback. Have a lovely rest of your day and a Merry Christmas time to you and your lovely family. Best wishes TBCC & Team xx

Rated 5 out of 5 stars

highly recommend this company

Only recently made a purchase online from this company, they are amazing!
I ordered tealights and they are the best I have ever had, and I have tried a lot of different companies.
The perfumes are gorgeous, not too strong and perfectly pure.
They burn so well and last a good few hours.
The only thing not simple in the ordering process was which perfume to choose, so many lovely ones to select from.
Ordering itself was so easy, they are packaged beautifully, as they say perfect for gifting, delivery was quick.
Just placed another order for Christmas gifts and know where to shop for candles in future

November 23, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Hello Pamela,

Thanks so much for your very kind review. We are so pleased to hear that you have enjoyed your shopping experience with us and that you are enjoying your tealights. It really does mean the world to us to receive feedback like this, and we will ensure it is passed along to the whole team.

Best wishes and have a lovely Christmas.

James and the TBCC Team

Rated 5 out of 5 stars

BEAUTIFUL shop, uplifting visit.

Just stumbled across this BEAUTIFUL shop in Shaftesbury. The lady there was so lovely, very knowledgeable about every aspect of the business and products and the interaction was just so uplifting. I couldn't resist a candle of one of their in house blends called Quiescent. Im sat overlooking the view on a pretty bench while smelling the candle to bond the memory firmly in place. You can purchase online too!!

August 12, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Wow, thank you so much for taking the time to write such a lovely review. I think it was actually myself you were chatting with. We so love it when our customers have such a lovely time in the shop, even if its spending some quality 'me time' in a relaxed environment. So lovely to meet you and enjoy your Quiescent, it certainly is a beautiful candle and hopefully you can add more to your christmas list!! Best wishes TBCC & Team

Rated 5 out of 5 stars

Every order is a treat

I never seem to have any ‘pocket money’ left since discovering The Botanical Candle Company, and honestly, I don’t mind one bit! Every order feels like a little box of joy arriving at my door.

I’ve treated myself and bought gifts for others a few times now, and I can confidently say it’s the only online store where I’ve been delighted with the products 100% of the time. The quality, care, and charm that go into everything they sell truly set them apart.

If you're looking for thoughtful, beautifully made gifts or just a little treat for yourself, I couldn’t recommend them more. They always brighten my day!

March 3, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Hi Emma, Thank you so much for your kind words and for your feedback. We always love hearing from our customers. We really appreciate you taking the time to leave us a review. Thank you again :) Best Wishes, TBCC Team

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Francesca and James in regards to a faulty item. Wouldn’t hesitate to shop here again.
Their candles, diffusers and wax melts cannot be beaten for quality and fragrance. Well done!!

January 30, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Thank you so much for your very kind review Angie and we are so pleased that we were able to resolve everything for you regarding your recent order. Best wishes from us all at TBCC.

Rated 5 out of 5 stars

Wonderful company. Great products, packaging and delivery

This is such a lovely company to buy from. The products are exquisite. I particularly love the candles which have the most wonderful evocative scents. Ordering is easy and delivery is amazingly fast.
Packaging is lovely whilst remaining sustainable and eco friendly. One of my favourite companies.
I was gifted 24 tea lights for Advent, First light, Half Light and Last Light. I’ve since purchased many more tea lights and candles.

January 24, 2025
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Hello Jane. Thank you so much for your lovely review, we are thrilled to hear your feedback regarding your orders with us. We really appreciate your support and thank you again! Best wishes Team TBCC

Rated 5 out of 5 stars

Excellent products and excellent service

We ordered some candles for Christmas gifts and were delighted with the quality, service, speed and packaging. All in all it was a pleasure to deal with the company and the products are really nice.

December 10, 2024
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Thank you so much for your very kind review Mike and we are so pleased to hear that everything went well with your recent order and that you are happy with your purchases. Best wishes from us all at TBCC.

Rated 5 out of 5 stars

Delighted with my order of candle gift…

Delighted with my order of candle gift box, beautiful packaging. Would absolutely recommend.
PS As to the review of advent gift, it states in the description that there are 12 candles in the gift box! 12 days of Christmas I guess.

December 1, 2024
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Hello Lillian, Thank you so much for your lovely review, we are thrilled to hear your feedback regarding your gift box order. We really appreciate your support and thank you again! Best wishes Team TBCC

Rated 5 out of 5 stars

Gorgeous subscription box

Gorgeous subscription box. Great value, beautifully packaged, and delivered on time.

July 17, 2024
Unprompted review
The Botanical Candle Co. Ltd logo

Reply from The Botanical Candle Co. Ltd

Thank you so much for taking the time to leave us such a lovely review. It really does mean the world to us to hear feedback from our customers :-)

Rated 5 out of 5 stars

Packaging of dreams and the loveliest candles

Packaging of dreams and the loveliest smelling candles! Such a great shop for gifts or just a little something for yourself.

I LOVE LOVE LOVE The Botanical Candle Co - now I'm just waiting until I can visit their wonderful physical shop!

January 29, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look