One of the best client services I have ever experienced (thing that does not happened very common in France). Everything was perfect. Communication is excellent as well. Happy and content of my purcha... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience with my first purchase on The Bradery. Received a nice product, fast shipping time as promised. The only drawback was the delivery service is DPD and they don’t let you know the... See more
I've been consistently impressed with TheBradery's offerings. On the rare occasion I've had an issue with a product, their team was quick to respond, ensuring a hassle-free reimbursement. It's clear t... See more
Pretty good experience however some pillowcases that I bought were smaller than I thought they'd be, also the cover. They look sometime to arrive but they arrived in perfect condition anyway.
Company replied
Company details
The Bradery
Written by the company
- Les plus belles marques marques, à prix doux.
- Tout ce qui est mis en ligne sur The Bradery a été sélectionné avec soin : des jeunes créateurs aux marques les plus connues. D’ailleurs, The Bradery préfère la qualité à la quantité, en ne proposant que cinq ventes par vraiment canons par semaine. Une fois confié, démarre un vrai travail de mise en valeur : de l’analyse de la qualité du stock confié, à une production de contenu dédiée par marque.
- La sélection comme mot d'ordre.
- Lorsque Timothée et Edouard créent The Bradery en mai 2018 , ils sont animés par la même envie : « valoriser le stock dormant des marques, oui, mais avec attention toute particulière portée à la qualité des marques proposées. »
La démarche éco-responsable 🌿
Regardons les choses en face : la mode est une industrie particulièrement polluante.
À l’heure où même la plus vertueuse des marques aura un impact écologique, il existe des alternatives au neuf.
Le vintage est l’une d’entre elles, le stock dormant en est une autre.
En proposant des anciennes collections à prix doux, The Bradery participe à une mode un peu plus responsable.
Contact info
25 Rue du Mail, 75002, Paris, France
- https://thebradery.gorgias.help/fr-FR
- thebradery.com
4.6
Excellent
19K reviews
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The article is as seen on the picture…
The article is as seen on the picture of the website and i recieve it on time with no delays.
January 15, 2025
Unprompted review
Terrible management of their stock !!
Terrible management of their stock !!
Not cool at all to place an order and receive an email 3 weeks later that they had a miscalculation of stocks and cannot deliver…
Not professional at all, plus is not the first time
January 3, 2025
Unprompted review
Reply from The Bradery
Bonjour Lucie,
Toutes nos excuses pour ce désagrément, nous comprenons votre frustration.
Nos ventes et nos délais de livraison dépendent de divers facteurs, notamment de la coordination avec nos partenaires logistiques et fournisseurs. Malgré tous nos efforts, certaines circonstances, comme des erreurs de stocks, peuvent parfois les impacter.
Nous avons remonté votre situation à nos partenaires et transporteurs afin que cela ne se reproduise pas.
N'hésitez pas à nous écrire à l'adresse hello@thebradery.com afin de trouver une solution adéquate avec vous.
Belle journée,
L'Equipe The Bradery
Abysmal Customer Service
The app does offer great deals, but consistent issues with their app bugging and a customer service team that does the bare minimum outweigh the discounts for me. Highly recommend you look to their competitors instead.
Have only had one satisfactory resolution to a request made to their polite but unhelpful customer service team.
The final straw for me was their refusal to accept the return of an erroneous order (worth less than the amount I paid for it- a fact which took them several emails to acknowledge) because of their return window. Even though a bug in their app made submitting a return request impossible, and an email outlining the request was sent well within the correct time window.
September 17, 2024
Unprompted review
Reply from The Bradery
Bonjour Cayla,
Nous sommes navrés que votre expérience chez The Bradery ne se soit pas passée comme prévue.
Nos équipes et collaborateurs travaillent quotidiennement avec nos partenaires afin de vous offrir les meilleurs délais de livraison, les meilleurs produits et la meilleure expérience possible.
Cependant, certains aléas peuvent impacter cela et nous en sommes sincèrement désolés.
Nous n'avons pas assez d'informations sur Trustpilot pour vous identifier et vous contacter, n'hésitez pas à nous écrire à l'adresse hello@thebradery.com afin de trouver une solution optimale avec vous qui vous conviendrez et de résoudre votre problème au plus vite.
Belle journée à vous,
L'équipe The Bradery
My order was not fulfilled - my time was wasted
I ordered a lipstick at the bradery. A week later I was refunded my money because the item was never shipped to me.
I enquired why I wasn’t shipped the item that I had ordered. They said there was a stock error and they couldn’t ship the item. Yet I know the item was available on their site the entire past week and also today and I could have ordered it again. The price which I originally ordered the item at was lower (maybe this was the error) so I suspect this is the real reason they won’t ship it.
If its really not in stock, then why still show it as online after telling me it won’t be shipped to me.
November 28, 2024
Unprompted review
Not recibing the order
Bad service. No answering mails....
I have been sending mails since 18th of november, but thebradery haven't solved the problem.
My order was made on november 4th, and it was expected to arrive on november 11th. The app still shows the order under preparation... I haven't hear of any solutions since I started writing the enterprise...
November 4, 2024
Unprompted review
Reply from The Bradery
Greetings Cristina,
We are sorry to hear that your experience on our website was not as expected.
As mentionned in our exchanges, our sales and shipping delays depend on a number of factors, including coordination with our logistics partners and suppliers. Despite our best efforts, certain circumstances, such as stock errors, can sometimes have an unfavourable impact.
Feel free to reach out again if you have any other question.
Have a great day!
The Bradery Team
You should properly work for your stock…
You should properly work for your stock control.
October 24, 2024
Reply from The Bradery
Hello Banjamin,
We are sorry to hear that your orders did not go as planned. We completely understand your frustration with the cancellation of your order.
While we make every effort to provide the best experience, certain situations, such as unexpected stock-outs, can occur despite our best efforts. We are actively working with our partners and departments to ensure that this does not happen again.
If you have any further questions or requests, please do not hesitate to contact us at hello@thebradery.com.
Have a nice day,
The Bradery” Team
Horible customer service & emballage moyen...
Livraison rapide mais l'emballage était un peux abîmé comme les articles pesées un peu mais ils étaient livrés dans un emballage en plastique donc peu solide.
Update to my 1st review. Worst customer service ever! It seems AI has taken over cause they Copy pasted the same reply over and over. They sent me the wrong item after I waited over a month for it, so I had to return their mistake for a refund cause they refused to send the item I ordered since the sale was done. Most disappointing experience 😪 ever. No voucher or coupon to say sorry. Your better off with "Lookfantastic or Veepee"...
October 19, 2024
All good :)
Everything works very well with this company :) Absolutely trustworthy, customer service works really well and, of course, you can find great deals!
October 18, 2024
Unprompted review
Usually it works fine
Usually it works fine. If you have a delayed delivery, it is very difficult to get a meaningful feedback.
It also happened to me that the order did not materialise because of an error in the stock. It took me 10 emails to finally have the order cancelled and reimbursed.
October 6, 2024
My first order went smoothly
My first order went smoothly. Delivery was fast.
September 23, 2024
Unprompted review
Dont ever trust this company!
Dont ever trust this company!
Ordered two pair of shoes this summer and only one and a half months later received mail that the order was cancelled.
Order a new pair of shoes from New Balance end of august and I still haven’t received them, inquired yesterday about them.
The Bradery just brushed me over to the ordering company, who turns out says they cancelled the order back in august and The Bradery doesnt assume responsibility.
I’m now fighting with both counterparts to get my money back!!!!!
Absolut nightmare situation. Don’t ever trust this company
September 28, 2024
Unprompted review
The customer service does not reply to…
The customer service does not reply to the email, I have an order with several items missed, several months, the customer has not replied to the email
September 14, 2024
Unprompted review
Reply from The Bradery
Dear Syrena,
We sincerely apologize for the inconvenience you have experienced, especially with the delay in addressing your missing items. This is not the level of service we strive to offer at The Bradery, and we deeply regret the frustration this has caused.
It appears there may have been an issue with our email responses reaching you. Could you kindly check your spam or junk folder? If you still haven’t received a reply, please send us an email directly at hello@thebradery.com with your order details, and we will prioritize resolving this matter immediately.
Thank you for your patience, and we hope to restore your trust in us.
Warm regards,
The Bradery Team
Bad customer service plus the app is so…
Bad customer service plus the app is so slow and bugs all time
September 1, 2024
Unprompted review
Positive first experience
My first order with the Bradery went very well in all aspects
September 7, 2024
Unprompted review
the product is sooo different from what…
the product is sooo different from what it looked like on the pictures
August 3, 2024
Unprompted review
Reply from The Bradery
Hello !
We are sorry that the product you received looks different from the pictures. We try on all our sales to provide the most relevant pictures possible. We will share your comment with the brand to prevent this situation to happen again.
The Bradery Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.