The British Wine Cellar Reviews 

231
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent customer service! Has an issue with the delivery - not the British Wine Cellars fault but they dealt with it and resolved the issue for me within an hour of emailing them. Would definitely r... See more

Rated 5 out of 5 stars

A great find. I'm a big fan of English wine and when I lived in Hampshire, I used to visit vineyards in Kent and Sussex. Sadly many have now gone. Now that I'm retired and living in Scotland,... See more

Rated 5 out of 5 stars

I was struggling to find vegan British wines at a supermarket so I found this company online. My first delivery of half a dozen bottles certainly hasn’t disappointed me. A mix of red, white, sparkling... See more

Rated 5 out of 5 stars

I firstly want to give an excellent review on the packaging for the bottle of wine that was delivered to me , I loved the plastic air bag to protect during transit and the strong quality box , very pr... See more

Company replied

Company details

  1. Wine Store

Written by the company

The British Wine Cellar is the convenient place to buy English & Welsh wines. They stock a wide range of wines from across England and Wales, you can choose your own selection or buy a pre-mixed case. There is no minimum number of bottles to order - you can buy one bottle or twenty! The vast majority of their wines are the same price as if you bought from the cellar door. They include tasting notes in every delivery, along with vineyard information. Gift messaging is available for free - a handwritten gift tag will be attached to each bottle of wine.


Contact info

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

All reviews

(231)

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Rated 5 out of 5 stars

Great advice

Great advice, super quick delivery, a great service look forward to trying it.

May 15, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you so much for your review! We hope you enjoyed your wine and look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Great new wine business

Easy to navigate website, great price for delivery and so well packaged. Great wines and fab tasting notes!
Engaging founders - active on social media and care about the feedback their customers give them

May 10, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you so much for such amazing feedback! Looking forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Great service

Great service, great wine!

May 7, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you for your lovely feedback. We look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Wonderful wine delivered promptly

Wonderful wine delivered promptly - thank you for the great service, I'll definitely be back!

May 6, 2020
Unprompted review
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Reply from The British Wine Cellar

Thank you for your review - we're so pleased you're so happy! We look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Birthday treat

Precise , same day ordering and arriving. Haven't had as yet, but to taste later in May. Would reccomend.

April 30, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you so much for your review, we're so pleased you're happy with the service. Looking forward to hearing what you think of your wines. We look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Great service

Great service. Fast and safe delivery of some excellent wines. Good information about the wineries as well. Would use again

April 25, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you for your review - we are so pleased that you liked your wines and the information that came with them. We look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Amazing choice of UK wines you can't…

Amazing choice of UK wines you can't find in the supermarket. Easy to use website and swift delivery! The Sixteen Ridges was the favourite from my first order!!

April 24, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you so much for your feedback - Sixteen Ridges do indeed make excellent wines! We're so pleased you're happy. We look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

fantastic service prompt delivery

We received Fantastic service from this company. The website was easy to work with and the payment side of things was seamless. Our case of six bottles arrived very quickly, and was packaged very nicely with each bottle individually wrapped in an inflated bottle holder as well as them all being encased in a sturdy cardboard box you could tell that a lot of care was taken to ensure the product arrived intact. My only criticism was the courier arrived at 7.30 am and I had to wait a few hours before diving into the first bottle - we opted for a mix of red, white, rose and a sparkling rose which was the bottle we opened first. A wonderful tasting bottle of wine and that’s coming from someone that only ever drinks red! If the rest of our selection are as good as that first one we will be over the moon. I can see us spending lots of time testing all the different varieties before we no doubt will select some favourites and become regular customers!

April 20, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you so much for such excellent and detailed feedback! We are so pleased you're happy with your wines. We look forward to welcoming you back to The British Wine Cellar soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. We asked for some recommendations on both the red and white wine and Natasha was very helpful in pointing us in the right direction.

We have tried the Regent 2016 Red which was excellent. The taste met the description very well.

We very much enjoyed reading the leaflets on the vineyards and wine that we received with our wine order.

Looking forward to trying one of the white wines we purchased!

April 13, 2020
Unprompted review
The British Wine Cellar logo

Reply from The British Wine Cellar

Thank you for your review, so pleased you like your wines and the information that came with them! We look forward to welcoming you back to The British Wine Cellar soon!

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