Amazing experience with THEBS I ordered twice from them with no issues at all. I never returned though. Keep in mind the duties, handling fees etc. even when shipping to the US but with that said, so... See more
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I ordered a bag from this store which was quite expensive. They sent me a tracking link which said the bag was delivered but it never came - no signature was received (they sent me proof of signat... See more
My package was stuck in customs and THEBS was efficient in gettting the necessary paperwork submitted. The communication during this process which wasn’t their fault was very prompt. My order was ship... See more
Bought a couple of pairs of boots which were on discount. Arrived quickly, very well packed and obviously brand new (as expected). Unfortunately too small (brand sizing, not the seller's fault), so th... See more
Company details
Written by the company
THEBS - The Best Shops® - story starts from the acquisition of iKRIX in July 2022 with the purpose to offer an exclusive cross-over among luxury, up-to-date and avant-garde, established and emerging brands thanks to its network made of more than a hundred Italian and European boutiques. Our identity reflects the history of the main Italian buyers who have always been central to the World fashion luxury panorama.
Contact info
Via Agnello, 19 , 20121, Milano, Italy
- +39 0108178320
- info@thebs.com
- thebs.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 2 weeks
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Excellent service
Excellent service, extremely fast shipping from Italy and my shirt was packaged beautifully. They even included the padded hanger for my shirt! I 100% recommend purchasing from their website.
DO NOT order from this website
DO NOT order from this website. I ordered a bag on the 5/13 and I still have not received it. They didn't complete the appropriate customs forms, FEDEX even reached out asking for them to send. It took them days to respond. They have been so unhelpful and I will not be ordering from them again.
Big variety of products,many good…
Big variety of products,many good quality pictures for every product and reasonable prices
Speedy delivery and I thought their…
Speedy delivery and I thought their international shipping fee was really reasonable. Thanks
The whole purchasing process run very…
The whole purchasing process run very smooth and the goods have been shipped the next day. I was a bit worried when the package size on Fedex tracking was too small for my shoes, but the next day they corrected the measures and weight. Unfortunatelly the thebs customer care did not respond to my mail..but finally the goods arrived and all is good.
My first time ordering from this…
My first time ordering from this website and I’ll never order from here ever again . I live in the USA I ordered a givenchy sandals that was over 800 and change. It took them 2 weeks to update me on shipping info. When the item was delivered it was delivered to an address in Italy it never came to the United States and someone else sign for it. I have all my receipts and everytime I try to email them they take for ever to respond. Very unprofessional I would never order from here or recommend no one to. I’m so upset that sandal was very expensive.
What I like is the prompt delivery
What I like is the prompt delivery. However, the quality of the cloth of the jeans, in my opinion, is quite disappointing and the left leg is cut in the way that it falls twisted, the double stitches at the bottom of the left leg appear at different location in comparison with the right leg. It is non-expectable for for such a expensive brand
The shoe arrived damaged with the heel…
The shoe arrived damaged with the heel of one completely separate from the shoe.
My item arrived without any tags of…
My item arrived without any tags or labels. Nowhere on the website does it state that items may arrive without tags.
Thank you my item came fast and in…
Thank you my item came fast and in great condition. Will be ordering again soon
GOOD SERVICE
Beautiful shoes purchased for my son’s…
Beautiful shoes purchased for my son’s wedding. Easy to order and fast delivery from Italy
Wrong product received
I expressed interest in buying a coat a couple of weeks ago, and the communication went good. After paying the product I received a totally different product instead of the one I wanted and immediately contacted them with the pictures etc. on Thursday 9th April and also requested a return label. They replied the next day (Friday 10th) to send them the tags and labels which I did and since then, I am still waiting for the return label to send the package back. 1 week to receive a return label and to resolve sending back the item seems unprofessional but when it comes to paying 500 EUR-os in advance is considered normal!!
I still have a couple of days for the return period, I hope to solve this till the end of the business week.
Great experience
Quick shipment, best price, easy transaction, item came in perfect condition.
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