The Bshirt Reviews 264

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

It's been over a month ago since my order was created and the delivery status still shows as in transit after paying £10 for priority shipping (delivering to ROI). I have tried to contact bshirt multi... See more

Rated 5 out of 5 stars

The shirt is brilliant quality, something that is quite rare for maternity and breastfeeding clothes. Mine have lasted two years and is still going with no holes or signs of wear other than some sligh... See more

Rated 5 out of 5 stars

I adore these shirts! You can tell they’re designed by mums - the cut outs are so perfect for easy feeding access and unlike other tops I’m not constantly pulling fabric to the side or underneath my b... See more

Rated 5 out of 5 stars

The best customer service I’ve received in a long time. Returned items via second class post - within 2 days had been contacted by the Bshirt team asking if I wanted a refund or exchange. Exchanged... See more

Company replied

Company details

  1. Maternity Store

Written by the company

The Bshirt is a social business founded by Mums for Mums. We are passionate about improving breastfeeding rates in the UK and worldwide, by enabling women to breastfeed confidently and comfortably. Our core product is a simple, organic breastfeeding vest that is designed to be worn either on its own or underneath a mother's existing wardrobe. It has really easy feeding access with no clips, ties or zips - unlike many of our competitors. It allows mothers to breastfeed discreetly wearing their regular clothes. Ethics are very important to us and the Bshirt is made with organic cotton in certified ethical factories, with plastic-free packaging. Clothing waste is a growing problem and so we design our products for longevity - they are premium quality garments in classic colours that never go out of style.


Contact info

3.6

Average

TrustScore 3.5 out of 5

264 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautifully comfortable and easy-to-use…

Beautifully comfortable and easy-to-use shirts.

October 4, 2023
The Bshirt logo

Reply from The Bshirt

Dear Caroline,

Thank you for your kind words and positive feedback. Your feedback is greatly appreciated, and it motivates us to continue delivering high-quality products.

We look forward to serving you again in the future.

Kind regards,
The Bshirt Team

Rated 5 out of 5 stars

The best customer service I’ve received…

The best customer service I’ve received in a long time.
Returned items via second class post - within 2 days had been contacted by the Bshirt team asking if I wanted a refund or exchange. Exchanged one item and refunded the other and the exchange was dispatched straight away and the refund has also already been processed.

September 27, 2023
The Bshirt logo

Reply from The Bshirt

Dear Mrs W,

We are happy to hear that you received a wonderful customer service experience, your feedback means the world to us.

Bshirt will continue to walk the extra mile and exceed your expectations.

We take pride in delivering quality products and support at every step with Bshirt. Thank you for your kind words and for choosing us.

Kind regards,
The Bshirt Team

Rated 5 out of 5 stars

Incredible options

Incredible options, surprisingly good fit for my wife and great service I would highly recommend it. Not like there are many options out there...

September 12, 2023
Unprompted review
The Bshirt logo

Reply from The Bshirt

Dear Anand,

We are pleased to hear that your wife loves our Bshirt, and we are grateful for your continued support. It is wonderful to know that it fits well for her. We take pride in delivering quality products. Thank you for your kind words and for choosing us.

Kind regards,
The Bshirt Team

Rated 5 out of 5 stars

A1 experience from start to finish, Thank you

My daughter already had one of your Bshirts from her first son, I'd not known about your company at that time. When she had her second son a couple of months ago, he was an NICU baby, she found the handiness and privacy your Bshirt gave her whilst feeding was ideal. After being washed it remained looking as new so I made a note and ordered the same - she's delighted with it, as am I. The whole experience from ordering to receiving was without hiccups, a dream, Thank you

September 3, 2023
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Reply from The Bshirt

Dear Lyn,

We are pleased to hear that your daughter loves our Bshirt, and we are grateful for your continued support. It is wonderful to know that it provided her with convenience and privacy during her breastfeeding journey. We take pride in delivering quality products. Thank you for your kind words and for choosing us.

Kind regards,
The Bshirt Team

Rated 3 out of 5 stars

Really like the design but sizing too…

Really like the design but sizing too small so not getting much wear out of it.

August 21, 2023
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Reply from The Bshirt

Dear Sarah,

Thank you for sharing your feedback with us. To help us better assist you and address this issue, we kindly request that you email us (contact@thebshirt.co.uk) with details about your sizing concerns. This will allow us to understand your specific needs and preferences, and it may help us provide alternative options that could be a better fit for you.

At Bshirt we are here to assist you and your satisfaction is important to us, and we want to ensure that you have a positive experience with our products.

Thank you for choosing us, and we appreciate your valuable feedback which may help us in improving our sizing options.

Best regards,
The Bshirt Team

Rated 1 out of 5 stars

Truly terrible customer service

Truly terrible customer service! I was very happy with the quality of the 4 products I ordered and was planning to reorder another 4 or 5. Even had recommended them to one or two of the other mums in my baby group. But that was before I was blown away at how terrible their customer service was. Over something so small. So my parcel had arrived with all the products I had ordered but without the free gift. No big deal right?! Such a small and easy error to make. So I pinged them a quick email imagining a replacement would soon be on in the post. Thinking if I liked them too I might add a bunch to my next order having already made a bit of a list for order number 2. After all I’m gonna be breastfeeding another year or two if my sons anything like my toddler daughter. Sent a quick email and thought little more about it. I had half forgotten about it when I didn’t get a quick reply to my email. Then 2 months after I had sent my email the reply arrived. And what a reply it was! So short but yet so insulting. The reply I received today was just beyond appalling. Instead of simply saying they weren’t willing or able to replace the missing item which would have been fair enough although not good customer service they went one better 😬 they instead suggested I was lying about not receiving the free gift. Citing they had a record that it had been packed 😬 so they wouldn’t be sending me another as it was strict one free gift per order!! Wow! Just wow! So the simple human error of not packing the small free item which had a cheap and easy fix ie a quick apology and potentially a replacement sent out - escalated to this in a one line reply email! Instantly turning a happy customer who planned to become a return customer to someone who now is writing this review and is looking forward to telling all the other mums about it at her baby group tomorrow. All over an item that was worth less than £3. There really is no excuse for such terrible customer service. Forgetting to pack an item is such a small mistake but to turn it into this just quite unbelievable. I won’t be buying from them again and I won’t be recommending them or their products to anyone. As something like this make you wonder how badly they would handle a bigger issue like a faulty item or simply sending out the wrong sized product.

Reply to Bshirts comment below: no email from you had been received into either my inbox or junk mail folder.

September 7, 2023
Unprompted review
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Reply from The Bshirt

Dear Laura,

We have emailed you in response to your review, with the aim of finding a solution that best suits your needs. Kindly check your inbox (and perhaps your junk folder, just to be on the safe side) for our email. We genuinely value your satisfaction and we are here to assist further.

Your feedback is of utmost importance in helping us enhance our products and services. We are eager to ensure your experience with us is second to none and look forward to addressing any concerns you might have.

Warm regards,
The Bshirt Team

Rated 5 out of 5 stars

The only breastfeeding top you will ever need!

The start of my breastfeeding journey was challenging, my son struggled to latch and my breasts grew to a 32J. I was so stressed and extremely anxious about feeding outside of the comfort of my own home. I had tried a variety of different tops, some with clips, some with zips and even at times just settling for an over-sized t-shirt but nothing felt comfortable. About 3 weeks into my breastfeeding journey I was recommended B-shirt, at first I was a little apprehensive about spending money on MORE tops however I can honestly say it was the best money I have EVER spent! The fact that I no long have to 'fiddle' around with clips or expose too much of myself by lifting the whole top makes feeding so much more enjoyable. The flap design means that I can simply lift the area I need to feed without exposing to much or my chest and then when burping I can just pop it back down to cover me back up with ease. They are honestly perfection and I could not recommend them enough!

August 24, 2023
Unprompted review
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Reply from The Bshirt

Dear Laura

Thank you so much for sharing your breastfeeding journey with us! We are thrilled to hear that the Bshirt has made such a positive difference for you, making feeding more comfortable and enjoyable. We deeply appreciate your kind words, and we feel fortunate to be a part of your breastfeeding experience.

Best regards,
The Bshirt Team

Rated 1 out of 5 stars

Terrible returns and scammy buy back scheme

Customer service is terrible. I ordered a size too big and wore it once then realised the breastfeeding area gaped open exposing my bra. I asked to send it back for a voucher as they buy back second hand clothes. I washed it and it was only worn once from new. Didn't hear anything for ages so I had to chase it up and the response was that it had marks on it so I couldn't have a refund!! I asked for it back but no reply. Truly terrible way to treat a potential long term customer.

July 10, 2023
Unprompted review
The Bshirt logo

Reply from The Bshirt

Dear Melanie,

We appreciate your patience and value your inquiries highly. Ensuring the best solutions for our customers is our priority, even if it takes more time than usual to resolve return-related issues, especially in cases involving stained returned products.

Based on our records, we have issued store credit to your account. If you have any additional queries or concerns, please don't hesitate to email us. We're here to assist you and ensure your satisfaction.

Best regards,

The Bshirt CC team

Rated 5 out of 5 stars

Game changer

These clothes are a game changer! They make breastfeeding so easy and comfortable. The material is excellent quality and I appreciate the eco credentials. Have ordered multiple times, with fast delivery each time. Would highly recommend :)

July 23, 2023
The Bshirt logo

Reply from The Bshirt

Dear Alice,

We are thrilled to hear our breastfeeding clothes have made a difference for you. Thank you for your kind words. We take pride in providing high quality, eco-friendly products and we appreciate your continued support. Your recommendation means a lot to us.

Best regards,
The Bshirt Team

Rated 5 out of 5 stars

B-shirt vests are great quality

B-shirt vests are really good quality. Great thickness, not flimsy nor transparent and seams are reinforced. Supportive and size true - I am a 12 (with a lot extra going on in the boob department atm) but the size 12 was a really nice fit.

May 24, 2023
The Bshirt logo

Reply from The Bshirt

Dear Regime,

We value and thank you for your feedback. It is great to hear that you are loving the quality of our Bshirt vests and that they provide the right fit and support. Your satisfaction is our priority!

Best regards,
The Bshirt Team


Rated 3 out of 5 stars

Not good value

Initially was really pleased with them as had a hard time finding breastfeeding tops that would fit me (UK size 6). Whilst expensive, I ordered quite a few and was pleased with the colours and fit. However, the tops began to fade after a few washes and look very worn now. Not worth it for the price...

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Love this brand

Great fitting clothes and good quality material so they still look like new four months on. Plus they’re the most discreet nursing tops that I’ve found. Definitely recommend.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality t

Excellent quality t - shirts that are true to size, I also like how they are long in the body so no risk of them riding up. Its so easy to feed using these, I've recommended to all pregnant mums I know.

April 25, 2023
Rated 5 out of 5 stars

Good quality, easy to use.

Bought two vests so that I could wear my normal shirts over the top rather than just nursing tops and they were fantastic. True to size (size 10) which was a refreshing change as lots of nursing clothing seems to be on the large size as it's usually designed to fit for pregnancy too. Quality seems really good although I've only washed one of the tops so far, it's come up lovely.

April 25, 2023
Unprompted review

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