The cupcakes and cake we bought were incredible. So tasty, moist, and full of flavour. The presentation was honestly next level — everything looked beautiful and professionally done. We were super imp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.
13/74 Thomsons Road, 3042, Keilor Park, Australia
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order. Easy to accommodate. Fantastic tasting and looking cake!
The cake was beautiful! And it lasted us a good 4 days! Very moist and not dry. If there was one thing I’d change it was the 2D princesses which made it look a little cheap for $300.
Fabulous service and value.
Cake tasted amazing. Big hit with entire group 5 year olds. Thanks so much again😋
Excellent communication and advice from Steve on several options for ordering. The birthday cake was delicious and looked great, we had many positive comments. Prompt and efficient delivery.
The cake looked amazing and tasted good. The chocolate sponge was very moist and the caramel sauce was delicious.
I used the chat function to check a few things before and after ordering and the responder was very helpful.
I would definitely use this company again. Thank you!
Thanks a million for the epic Minecraft cake! It arrived right on time, and we're so grateful. You guys rock! Highly recommended!
On time, looked lovely, it was fresh! Would love it a bit more moist but that’s my preference. Thanks
Bought my son one of their Paw Patrol cakes for his birthday and he loved it (so did the adults). Cake was nice & moist and tasted great. Will definitely use again.
Cake was looking nice though i did not think that images (Elsa) were going to be paper. Along with name and age. Cake was a little too much sweet for our liking. Also, it did not have 2 different shades of purple as discussed. I appreciate that they were able to add rainbow and hearts with extra charges. Its sad that i did not see any kid or adult finishing the cake as everyone left after eating a bite or two due to being too sweet.
The Cake People created our dream vegan wedding cake for such a reasonable price. We couldn’t be happier with how it turned out!
We ordered a vanilla sponge cake that had buttercream on the outside and gooey caramel layers inside, it looked beautiful and was incredibly delicious! 4 layers was suitable for 60 guests, with a few yummy pieces leftover for us.
We had many guests make comments to us about how delicious the cake was. I’m grateful for The Cake People for demonstrating how amazing vegan baked goods can be and proving that everyone can enjoy it!
Amazing service, great communication. The website was very easy to navigate. Most importantly, the cake looked and tasted great.
Easy ordering process and great customer service. Will definitely use The Cake People again. Their cakes are perfect and all our guests commented on how nice my son’s cake was.
Hi Jo & Stephen, thank you so much for the lovely cake and amazing quick service. Just some friendly constructive feedback, we found the cake to be way too sweet, 50% or possibly even less sugar would have been great. We had the most amazing vegan cake recently in Thailand, it had just the right level of sweetness. Thank you so much and all the very best!
Amazing cake, not only looking beautiful but also super tasty and plant based (vegan) as requested. High reccomend it.
Celebrated a 12 year old birthday - great service and the children loved the cake, thanks!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.