The Cake People Reviews 

291
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious taste and high quality of the cakes, often noting their moist texture and balanced flavors. Many highlight the beautiful presentation and attention to detail, with cakes frequently matching online descriptions. The ordering process is described as easy and efficient, supported by excellent communication and helpful service. People also appreciate the reliable and timely delivery, ensuring cakes arrive as promised. However, some customers also noted concerns regarding cake quality, mentioning issues such as dryness, thick frosting, or an underbaked and soggy texture.

What people talk about most

Product

Consumers find the product to be positive, with many praising the cakes for being incredible, delicious, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious taste and beautiful... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and excellent... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and obliging nature of... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting that their orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cupcakes and cake we bought were incredible. So tasty, moist, and full of flavour. The presentation was honestly next level — everything looked beautiful and professionally done. We were super imp... See more

Company replied

Rated 5 out of 5 stars

The quality and taste of the lemon cake was first rate.The lemon cake almost melted in our mouths, We all agreed that it was the most delicious one we’ve ever eaten ( and nobody could tell that it wa... See more

Company replied

Rated 5 out of 5 stars

Expectations met exactly! Cake looked exactly like the picture. Was delivered on the morning it was promised. We chose the gluten free vanilla almond with chocolate ganache and it was delicious. The b... See more

Company replied

Rated 5 out of 5 stars

Highly recommend! The whole process was seamless from start to finish. Communication was excellent, ordering was easy, and the cakes were beautifully made. Most importantly, they tasted absolutely del... See more

Company replied


Company details

  1. Cake Shop

Written by the company

As The Cake People, we're leading the way in Melbourne with our award-winning, beautifully designed cakes. Our mastery extends to crafting indulgent cakes that accommodate vegan, gluten-free, dairy-free, and egg-free needs. Not only are we celebrated for having the best cakes in town, but we're also committed to promoting an environmentally-friendly and ethical food industry.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The cake was beautiful

The cake was beautiful! And it lasted us a good 4 days! Very moist and not dry. If there was one thing I’d change it was the 2D princesses which made it look a little cheap for $300.

February 20, 2025
Rated 5 out of 5 stars

Cake for special birthday

Excellent communication and advice from Steve on several options for ordering. The birthday cake was delicious and looked great, we had many positive comments. Prompt and efficient delivery.

February 20, 2025
Rated 5 out of 5 stars

Spectacular cake

The cake looked amazing and tasted good. The chocolate sponge was very moist and the caramel sauce was delicious.

I used the chat function to check a few things before and after ordering and the responder was very helpful.

I would definitely use this company again. Thank you!

February 27, 2025
Rated 5 out of 5 stars

Loved it!

Bought my son one of their Paw Patrol cakes for his birthday and he loved it (so did the adults). Cake was nice & moist and tasted great. Will definitely use again.

February 22, 2025
Rated 3 out of 5 stars

Just okay

Cake was looking nice though i did not think that images (Elsa) were going to be paper. Along with name and age. Cake was a little too much sweet for our liking. Also, it did not have 2 different shades of purple as discussed. I appreciate that they were able to add rainbow and hearts with extra charges. Its sad that i did not see any kid or adult finishing the cake as everyone left after eating a bite or two due to being too sweet.

February 22, 2025
Rated 5 out of 5 stars

Perfect Cake

The Cake People created our dream vegan wedding cake for such a reasonable price. We couldn’t be happier with how it turned out!

We ordered a vanilla sponge cake that had buttercream on the outside and gooey caramel layers inside, it looked beautiful and was incredibly delicious! 4 layers was suitable for 60 guests, with a few yummy pieces leftover for us.

We had many guests make comments to us about how delicious the cake was. I’m grateful for The Cake People for demonstrating how amazing vegan baked goods can be and proving that everyone can enjoy it!

January 22, 2025
Rated 5 out of 5 stars

Amazing

Amazing service, great communication. The website was very easy to navigate. Most importantly, the cake looked and tasted great.

February 21, 2025
Rated 5 out of 5 stars

Fantastic Cakes

Easy ordering process and great customer service. Will definitely use The Cake People again. Their cakes are perfect and all our guests commented on how nice my son’s cake was.

February 14, 2025
Rated 4 out of 5 stars

Hi Jo & Stephen

Hi Jo & Stephen, thank you so much for the lovely cake and amazing quick service. Just some friendly constructive feedback, we found the cake to be way too sweet, 50% or possibly even less sugar would have been great. We had the most amazing vegan cake recently in Thailand, it had just the right level of sweetness. Thank you so much and all the very best!

February 14, 2025
Rated 5 out of 5 stars

Amazing cake

Amazing cake, not only looking beautiful but also super tasty and plant based (vegan) as requested. High reccomend it.

February 20, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look