The Candy Boxx Reviews 271

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I ordered 2 large bags of create your own Pick n Mix on Tuesday evening - & they arrived in perfect condition (in very cute packaging) first thing Thursday morning. The amount of choice that you ha... See more

Company replied

Rated 5 out of 5 stars

Great quality sweets. The packaging is sturdy, with a resealable top, and the contents can be seen clearly making it visually very pleasing. I liked being able to pick and mix the contents to match... See more

Rated 5 out of 5 stars

Absolutely fantastic lovely sweet and all round brilliant service. I've bought two large pick and mix jars from them so far and will definitely buy again from them very quick delivery from them too. S... See more

Rated 5 out of 5 stars

Best thing I found with this company is that you could select which sweets/ chocolates you wanted in your jar and how many portions. The selection was also fantastic, plenty to choose from and will ca... See more

Company details

  1. Candy Store
  2. Confectionery
  3. Sweets and Dessert Buffet

Written by the company

Create Your Own Pick n Mix | Sweet Jars | Candy Boxes | American Candy | Online Sweet Delivery


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Fresh sweets

Fresh sweets, delivered in 2 days despite the postal strikes. Well packaged. Can't fault this company.

December 16, 2022
Rated 5 out of 5 stars

Retro Sweets

Great selection of sweets
Really like the way it's packaged
Good value for money

December 10, 2022
The Candy Boxx logo

Reply from The Candy Boxx

Thanks for your lovely fed back x

Rated 4 out of 5 stars
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Reply from The Candy Boxx

We have actually spoken to Royal Mail today and they say all parcels from last week are only just being sorted in there office as the strikes have caused a huge back up on deliveries. 

I’m really sorry your parcel has been delayed but please allow a little longer for Royal Mail to deliver as this is completely out of our hands. We will keep an eye out on updates and things. 

I’m extremely sorry about the delay. 

Kind regards 

The candy boxx

Rated 1 out of 5 stars
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Reply from The Candy Boxx

We have actually spoken to Royal Mail today and they say all parcels from last week are only just being sorted in there office as the strikes have caused a huge back up on deliveries. 

I’m really sorry your parcel has been delayed but please allow a little longer for Royal Mail to deliver as this is completely out of our hands. We will keep an eye out on updates and things. 

I’m extremely sorry about the delay. 

Kind regards 

The candy boxx

Rated 1 out of 5 stars
The Candy Boxx logo

Reply from The Candy Boxx

Hi Charlotte I have just checked on your order number and see you ordered on Friday so this would have gone Monday morning unfortunately due to Royal Mail strikes things are taking a little longer than usual we apologise for any inconvenience this has caused as you payed second class am sure you will receive this in next few days x

Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service. Simple to order and arrived really quickly. The sweets are brilliant quality and don't last long in our house.

September 15, 2022
Rated 5 out of 5 stars

Highly recommended

Very happy with the service, website very easy to use. Loved looking and choosing what sweets to pick, they have some sweets that ive not seen in a long time that you cant get from a high street shop. So many options to pick from. Good price and fast delivery. Ordered for a father's day gift for my partner but they were so nice I ate most of them. Would highly recommend and will definitely be ordering more for Christmas.

June 1, 2022
Unprompted review
Rated 5 out of 5 stars

Large Bag of Pick n Mix

Ordered a large bag of pick and mix. Selection was great. The sweets were ace! Delivered on time. Will definitely order again!

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, always made up with the sweets I receive. The service is really good, good communication and fast deliver

October 7, 2022
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Reply from The Candy Boxx

Thank you so much for your lovely review!

Rated 2 out of 5 stars

AVOID!!!!!!! Wrong sweets and very poor customer service

Ordered my pick and mix and realised when eating it there where sweets I hadn’t ordered and the ones I had, I only had 1 of. I emailed and the person that replied to me said they didn’t believe me and wanted me to buy more so they could give me 10% off my next purchase. AVOID!!! POOR CUSTOMER SERVICE !!!!!!

October 8, 2022
Unprompted review
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Reply from The Candy Boxx

Hi Louise,

I’m extremely sorry you were unhappy with your order. In your email you said you didn’t receive 50grams of one item. We never called you a liar we just couldn’t understand how you only received one of that item. It you had none in we could say we missed it. We just couldn’t understand how there was only one of that sweet as we grab a handful and put them in. This was the only thing complained about not that there was sweets in the order that you didn’t order as this would have been addressed so as it was a small mistake we offered a discount if you ordered again and we also offered to send you out the 50grams if sweets you said were missing.

We pride ourselves with customer service and I’m extremely sorry you feel let down on this occasion.

Rated 5 out of 5 stars

I ordered a 1kg bag of pick and mix…

I ordered a 1kg bag of pick and mix sweets of my own choice very happy with the choices and options I had massive bag of sweets very fast n efficient delivery and sweets taste so good highly recommended will be ordering again very soon thanks

October 1, 2022
The Candy Boxx logo

Reply from The Candy Boxx

We’re glad you enjoyed and hope to see you order again soon!

Thank you for the lovely review!

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