Thecaninetreatclub Reviews 12

TrustScore 4 out of 5

3.9

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Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

THE DOG TREAT BOX YOU CAN TRUST Hi, I’m Laura! Founder of The Canine Treat Club and mum to two dogs and one little human! I’m a big believer in taking time for ourselves to indulge a little and unwind, in today’s busy world it’s an absolute necessity to keep our souls intact. If you have a dog who is high-energy, a little mischievous or who finds it hard to settle down, then having a box full of tricks to keep them happy and help them relax is priceless. Chewing releases natural endorphins which help our four-legged pals to calm down and switch off. Play helps them burn off energy while engaging in a game or two with you, which releases happy hormones for both of you! And good nutrition that tastes yummy is a winning combination for us humans and dogs alike. That’s why all our gift boxes for dogs are packed with a carefully selected combination of treats to make you both feel good. Enrichment Toys A selection of the best quality enrichment toys that are built to last and provide hours of fun for your dog - they'll never be bored again! Natural Treats & Chews We know your dog loves treats and chews too, so we find the tastiest natural treats and chews they won't be able to resist.


Contact info

3.9

Great

TrustScore 4 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

No training links as promised with kit

Purchased scent training kit, still waiting for link access to alleged provided training videos and materials that were supposed to be provided. Had note with box promising this WOULD follow on. I've also used contact link twice asking for updates and still awaiting reply

July 31, 2024
Rated 5 out of 5 stars

Great products

Great products! My dog loved the chews, she is only small and we always buy grain free a loads of choice! Thanks

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

The lid of the pot of lickitreats was…

The lid of the pot of lickitreats was off and the contents spread all over the parcel. I phoned the company and they said they would post me a replacement.

March 18, 2023
Thecaninetreatclub logo

Reply from Thecaninetreatclub

Hi carol,
i understand you were disappointed that the lid managed to come off the lickimat sprinkles during transit and that they had spilled within the mailer bag. You called at 5.20pm to advise and requested that this item was replaced which i did straight away with without any problem - your replacement was then sent the next day via Royal Mail (i couldn't of physically sent this any faster) so its disappointing to receive a 1star review when i have done exactly as requested in a very timely manner.
I pride myself in offering a great customer service so if you would like to contact me at info@thecaninetreatclub.co.uk to share what i could of done differently to improve your experience please do. Kind regards Laura

Rated 5 out of 5 stars

Gnaw treat bow

I purchased the gnaw treat box for my Sprocker spaniel and he absolutely loves everything inside. Jam packed, full of great treats!

March 1, 2023
Thecaninetreatclub logo

Reply from Thecaninetreatclub

thanks for the lovely feedback chloe

Rated 5 out of 5 stars

Excellent customer service

Customer Service was excellent - query was replied to really quickly and professionally and I felt they went above and beyond to ensure I was happy with my order - which I was!

March 9, 2023
Thecaninetreatclub logo

Reply from Thecaninetreatclub

Hi Imogen, thank you so much for taking the time to share a review on your experience of ordering with us . kind regards laura

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