The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift Shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(596)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ordered a personalised wedding guest…

I ordered a personalised wedding guest book for my sons upcoming wedding, it only took 5 days to arrive and I'm absolutely over the moon with the book, it's very well made, fantastic quality,even the quality of the paper is amazing and the detail is out of this world. If your looking for great service and amazing quality, definitely give these guys a try, I can't recommend them enough.

August 12, 2026
Unprompted review
Rated 2 out of 5 stars

Submitted an order for a card with a…

Submitted an order for a card with a deliberate spelling error. The card arrived with the "error" corrected. While I commend their proactiveness... They should have emailed and asked me if this was correct or not. When I emailed to say what had happened, I got a response arguing that the letter that I said was incorrect was in fact correct... I had to take screenshots of the card and the font to prove otherwise so they would send me a replacement.

July 1, 2026
Unprompted review
The Card Zoo logo

Reply from The Card Zoo

Hi Dave,
Thank you for your review and recognising that the design team were proactive in correcting what was believed to be a typo on your personalisation. Unfortunately without having you order number I am unable to comment on the other points raised. Please could you possibly send your order number to support@thecardzoo.com so I can look into it further,
Many thanks and kind regards, Jan

Rated 5 out of 5 stars

Excellent customer service

The first item arrived broken. On contacting customer service a replacement was organised and delivered very quickly. The personalised item I bought as a wedding gift is beautiful.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality card with personalisation

Ordered a personalised card for my son’s 21st. It was a newspaper look card with milestones of his birth year. I was able to add our milestones which were added perfectly. I was really impressed. My son loved all the information on the card and it made a lovely keepsake. The card was on good quality paper, clear printing and arrived promptly. I will definitely order from them again.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful granddaughter card

The card bought for my granddaughters 1st holy communion was so lovely, I had looked at many sites for one , but this one was perfect, her name on the front was written beautifully and message inside was too .The quality of the card was 1st class I would definitely recommend The Card Zoo delivered on time .

June 24, 2026
Unprompted review
Rated 2 out of 5 stars

Dreadful service

Nice items but dreadful service - paid extra for 24hr delivery yet took days to arrive. Items missed out of the order which were then also not sent on priority delivery service & arrived so late they were redundant as missed the intended event. Extremely poor service response - emails ignored until a week later, tried to call & was told by the person I spoke to that I couldn't speak to customer service via phone (so whats the point of a phone number)! When they finally replied by email a week later they said they had been 'closed' - absolutely ludicrous as a response & demonstrates their very poor attitude to customer care.
Totally frustrating experience - don't recommend ordering at all & won't be doing so again.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality printing/very sharp. Arrived quickly. Easy website to negotiate.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a birthday card for my grandson never got it

Hi everyone outthere I ordered a card for my grandson 3rd birthday i or this on the 1st and now it's the 8th and no card they are a waste of time I told them I want my money back i got to known go and buy a other card for his birthday keep away from these robbery b...... i payed £8 and they said it was 2nd class no way £8 for 2nd class I would like to know how much 1st class would be it don't cost that to go and buy one why I had it from these I always.used them but no more

June 8, 2026
Unprompted review
The Card Zoo logo

Reply from The Card Zoo

Hi Ian,
Thank you for taking time to write this review. You placed the order as 2nd class which is the slowest service, our website clearly states the below;

2nd Class Economy/Saver
Estimated delivery from ordering: 5–9 working days.
Delivery days: Monday–Saturday.

I can assure you your order is still out to be delivered.
Thank you, thecardzoo

Rated 5 out of 5 stars

I bought an acrylic house number…

I bought an acrylic house number plaque it is absolutely beautiful I love it , I recommend this company to everyone, product is great , delivery wonderful , I will be back to buy other things soon, very pleased I found this company.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my brother ordered surprise…

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look.
All I can say is wow, everything was done perfectly including it's such a surprise so don't tell mum.
Quality of invites high spec as are the envelopes.
Attention to detail including font for words amazing.
Fast turn around too.
Highly recomend this company.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic Company. I was looking for a card depicting a Porshe, well low and behold I found The Card Zoo and the card I wanted. I could personalise the card on the front with a cracking picture of a Black Porshe and choose a size in which I chose A4. When it was delivered it was WOW and I'm sure the recipient will be over the moon. I was really pleased with the price. 10/10 whish I could give more.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality kids party invites.

Great quality kids party invites.
Lovely bright colours, quality card and perfect layout.
The pricing is reasonable and delivery was quick. So worth the cost for personalised invites my little one loves, but saving me a job of writing invites out over and over! We’ll be ordering again and would recommend 😊

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

An excellent card

A fabulous card that was delivered safely packaged and in good time.
The Quality is excellent and it is a refreshing change to find a truly original card with the option to personalise.
I made a mistake and contacted the company and they changed the personalisation for me with absolutely no fuss. I cannot rate this card or the company highly enough and definitely recommend them.

May 11, 2026
Unprompted review

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