The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift Shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(596)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This site is great

This site is great. I paid a little extra for postage as I was late ordering. My fault. The card is really good quality, the picture i sent came out very clear. So happy with the overall experience

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Very rude and unprofessional customer…

Very rude and unprofessional customer service. I paid on 20th September for a banner and still hadn’t received it by 2nd October. After many unanswered emails, I finally called, only to be spoken to in a confrontational and dismissive tone by a staff member named Victoria, instead of receiving a simple apology or assistance.
The delivery was left in a RUBISH BIN, with NO delivery note. When I opened the package, the banner was already damaged with multiple large cracks.
Extremely disappointing experience, careless handling, poor communication, and no sense of responsibility. Pointless spending even a penny with this company.

October 2, 2025
Unprompted review
The Card Zoo logo

Reply from The Card Zoo

Hello Hoda, I'm sorry you feel that our customer service experience did not meet your expectations, we replied to each of your emails in a timely manner and advised you of your tracking number and that there was an image of the safeplace where your order was left. The member of staff you spoke to on the phone was met with a very raised voice and did state she wanted to help you and was not dismissive in any way. I am sorry to hear that your order arrived damaged and if you would like to contact our customer service team regarding this we will do all we can to assist further. Many thanks.

Rated 5 out of 5 stars

Excellent service

Excellent service.
Ordered a banner for my daughter’s birthday last minute and it came very quickly right in time. The quality was incredible better than I expected! I even received a phone call from the team as soon as I ordered to confirm the text and I put the wrong number and they rang to double check. Very close attention to detail highly recommend

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

I was sceptical about ordering from here, so I emailed before hand, and the customer service were quick to reply to me, they said nothing would be to much trouble for them to do. I placed my order and within the end of the week I had received it in a lovely gift box and as requested! I will definitely be pointing people this way to order from here and I will definitely be ordering from this company again. 100% recommended! Thank you so much

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Quick delivery, great customer service & fixing issues quickly

I ordered a personalised football club night light for my Nephew’s birthday. I paid for guaranteed next day delivery. The ordered was confirmed and dispatched within a couple of hours and set to arrive the next day. Unfortunately, Royal Mail failed to deliver the next day. I contacted The Card Zoo and the customer service of swift and partially
Refunded me for the inconvenience.
When the light turned up it was great. The perfect gift for my nephew.

I will definitely be buying from here again and would recommend them to others.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Never again

Never again! I ordered some photo bunting for my husbands birthday. I sent a photo of him looking down at a plate of oysters. The bunting came with just his face looking down at nothing. I told them If they couldn’t print the photo with oysters they should contacted me but they said I hadn’t asked for the oysters to be on the photo. I said it’s common sense that I wouldn’t just want a photo of someone looking down at nothing. They haven’t replaced it and I have 2 lots of large bunting I can not use. Do not use this company, dreadful customer service!!

August 15, 2025
Unprompted review
Rated 1 out of 5 stars

Very in happy never again

I put in an order for my daughters birthday, a box with 2 bottles of wine, just the box arrived at my daughters, when I messaged them they said it was just the box and not the wine, I didn’t feel it was very clear I really thought it included the wine, for £26.44 it should of had wine as I thought, I was absolutely devastated when my daughter said it was just a box. Very in happy

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service - original personalisation was wrong but a quick message to customer support pointing out the error and a replacement was swiftly sent.
Good quality card. Very pleased.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered several birthday cards and a…

I ordered several birthday cards and a bespoke designed slate coaster set. All arrived in good time and were really good quality. Very easy straight forward online ordering and I received a call from the slate coaster people to confirm the details of the design and they were polite and courteous too. Great packaging used to keep the goods protected in transit. Recipients loved there gifts and cards. I will definitely use card zoo again.

June 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look