The Care Pharmacy Reviews 954

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the speed and efficiency of delivery and order processing. Many appreciate the outstanding communication from the staff, who are described as helpful, knowledgeable, and always available to answer questions. The personalized approach and care shown by the pharmacists and delivery drivers are frequently mentioned, making the overall experience smooth and reassuring for consumers. However, some people were dissatisfied with the delivery service, reporting instances where prescriptions were not delivered as promised, leading to significant inconvenience. A few other people also felt that there were issues with order accuracy or tracking, and some experienced delays or problems with receiving their medication.

What people talk about most

Service

People report positive experiences with service, highlighting its reliability, efficiency, and helpfulness.... See more

Delivery service

Customers consistently note positive experiences with delivery services, frequently praising the speed and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being super... See more

Order

Users describe positive interactions with order. Many reviewers highlight the quick, simple, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the support staff to be very... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely faultless service! First time ordering from the team at The Care Pharmacy. I ordered my MJ pen on Tuesday and with the unprecedented times and uncertainty at the moment with suppli... See more

Company replied

Rated 5 out of 5 stars

I've been a long-time customer of The Care Pharmacy for my prescriptions (Mounjaro and now Wegovy). Their level of communication is outstanding. Specifically, they were excellent at clearly laying out... See more

Company replied

Rated 5 out of 5 stars

The workers at The Care Pharmacy both the pharmacists and the delivery drivers are always very helpful, and the service given is excellent. The pharmacists have always phoned me back even if I ha... See more

Company replied

Rated 5 out of 5 stars

Easy to use service providing one of the best priced options. Checking process was straightforward and hassle-free whilst still being thorough enough. Delivery was quick and product as described.

Company replied

Rated 5 out of 5 stars

Care pharmacy are always speedy are processing my orders and keeping me updated. Always fair, honest advice and competitive prices on products. I always recommend this pharmacy. Thanks for your grea... See more

Company replied

Rated 5 out of 5 stars

The service at this pharmacy is appalling! It is now the fourth time I have been told by members of staff here my prescription would be delivered, and it has not! my prescription is an emergency suppl... See more

Rated 5 out of 5 stars

Online ordering made very simple. Kept informed with updates regarding delivery. Friendly staff always available to either chat to or chat online with. Would definitely recommend to family and friend... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough about this pharmacy! Communication, guidance and overall service has been second to none!! For all health needs I would 100% recommend the care pharmacy

Company replied

Rated 5 out of 5 stars

Good service, quick delivery and reasonably priced. They’re always around if you have a question too. Have had a good experience overall. Been with them for 8 months now.

Company replied

Rated 5 out of 5 stars

Firstly, it was easy and straightforward to make an appointment at a convenient time for me. In arrival, I was make to feel welcome. The Pharmacist, Luqman, researched the country to which I am t... See more

Company replied

Rated 5 out of 5 stars

Extremely reasonable price, Lovely and helpful staff, Extremely knowledgeable and explained everything, and very thorough. Made me very relxed about my decision to go with them.

Company replied

Rated 5 out of 5 stars

I have used Care Pharmacy for around 1 year now. They're always there if I need help. They answer any quires that I might have, even out of hours. Always available to help me when I have struggl... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from care pharmacy. Easy to get in touch with someone and always lovely and helpful. Also great delivery options including next day delivery.

Company replied

Rated 5 out of 5 stars

I have been with care pharmacy for over 12months they are always on the end of the phone if you need any help very fast posting they are always delivered on time

Company replied

Rated 5 out of 5 stars

This company can't do enough for you iv been ordering off them for 13 months and they have never let me down always on the end of the phone if you need them

Company replied

Rated 5 out of 5 stars

The Care Pharmacy are fantastic. Easy to chat to online or in-person. I order my Mounjaro through them and it is always really straightforward and trouble-free. Great communication, so I know when my... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I have been using them for a while and can’t fault them. Prescriptions are processed very efficiently and overall the best service i have received from a pharmacy. Would de... See more

Company replied

Rated 5 out of 5 stars

You dont find people like Samatha. She was the bald to make sure that I got my medication. She called me to inform me that my prescription hasn’t come through at 4 pm knowing that they would be... See more

Company replied

Rated 5 out of 5 stars

Mounjaro - Weight loss The online support is second to none . Support , Care and prompt replies are excellent. I have just switched to this pharmacy. I feel confident I will receive the best c... See more

Company replied

Rated 5 out of 5 stars

Swift & Outstanding service - they actually keep you in the loop!!! I've been getting my Prescription from Care Pharmacy for the past three months, and honestly, their service has blown me away... See more

Company replied

Rated 5 out of 5 stars

Care Pharmacy have been great throughout my experience as a customer during the last 12 months. I would single out Mohammed Ismail Lakhi in particular for the extremely helpful and prompt manner in wh... See more

Company replied

Rated 5 out of 5 stars

I have found this whole process of ordering and reordering extremely easy. The pharmacist I spoke to for initial assessment was lovely and explained everything in simple terms.

Company replied

Rated 5 out of 5 stars

The care pharmacy is the best. Excellent customer service and support and value for money 5 stars all round wouldn’t go anywhere else.

Company replied

Rated 5 out of 5 stars

I have been using this pharmacy for over a year now. The service, delivery and support is up there with the world’s biggest prime retailer (clue, starts with A).

Company replied

Rated 5 out of 5 stars

I was traveing and needed medication replaced that was lost in transit. In the US this would have been extremely hard. Care Pharmacy had me talk with a pharmacist and made it dead easy. Thanks.

Company replied

Rated 5 out of 5 stars

I had a problem with an item i needed quicker than normal they sorted it the same day and delivered at teatime what a team your brilliant

Company replied

Rated 5 out of 5 stars

Luqman is an asset to your company. A Very Professional,helpful Pharmacist and made me feel at ease.He is very approachable and patient.

Company replied

Rated 5 out of 5 stars

Always really quick and efficient and take the best care with my order. Have been using them since March and haven't gone elsewhere the entire time!

Company replied

Rated 5 out of 5 stars

Always wonderfully helpful if any problems arise ...really happy with how quickly they dispatch items too

Company replied

Rated 5 out of 5 stars

Very helpful and reliable service. They're very good at responding to questions and queries and I appreciate that their prices offer really good value for money.

Company replied

Rated 5 out of 5 stars

The whole experience was quick and easy. They gave me many options to ask any questions before sending out the prescription.

Company replied

Rated 5 out of 5 stars

Ordering really improved more intuitive delight with pharmacist who know there stuff and to a very quick delivery All in all a very easy pleasant safe experience

Company replied

Rated 5 out of 5 stars

Mo and his staff are extremely helpful and kind. Nothing is too much bother. They go above and beyond helping their patients.

Company replied

Rated 5 out of 5 stars

The Care Pharmacy are speedy and thoughtful, they get you in for a consultation quite quickly and depending on time of purchase you receive your items the following day

Company replied

Rated 5 out of 5 stars

Quick easy I have been a patient buying from them for awhile I had a break and went to another provider and soon came back.

Company replied

Rated 5 out of 5 stars

I have been using Care Pharmacy for over a year now. I have never had a problem they are very helpful and always available to speak ti.

Company replied

Rated 5 out of 5 stars

Ordered from the care pharmacy since the beginning of my journey and they have been amazing. Always reliable and available for advice

Company replied

Rated 5 out of 5 stars

Absolutely brilliant experience, all of my questions were answered and it was not a trouble. Very fast delivery. Highly recommend!

Company replied

Rated 1 out of 5 stars

Called up this afternoon to be told my prescription would be delivered, called up again after 5pm to be told they are waiting on an item so won’t be until Monday! I informed the man on the phone I nee... See more

Rated 5 out of 5 stars

I came to write this review off my own back, I wasn't asked to do so. I just felt that credit was due where it was deserved. I have been using the Care Pharmacy weight loss service since Apr... See more

Company replied

Rated 5 out of 5 stars

A brilliant pharmacy. The staff are very polite and answered all my questions. Ordering is easy and delivery super quick

Company replied

Rated 5 out of 5 stars

Always great personal service from the care pharmacy. I have been with them for 15 months for weight loss medication.

Company replied

Rated 5 out of 5 stars

Fantastic pharmacy, i feel safe using these for my weight loss journey. Great value and very helpful

Company replied

Rated 5 out of 5 stars

Great, personal service. Happy to recommend at any time and more than haopy to continue using this company.

Company replied

Rated 5 out of 5 stars

I would recommend thecarepharmacy.com They have always been helpful and sorted out my prescriptions in efficient and timely manner. They have competitive pricing and given the best service I have... See more

Company replied

Rated 5 out of 5 stars

Have used this pharmacy on my weight journey. Quick reliable little fuss happy customer

Company replied

Rated 5 out of 5 stars

Quick to help me with my order when was sent on the wrong date as wouldn’t be there to receive Good communication when needed

Company replied

Rated 5 out of 5 stars

Always available to speak to me with any queries I have. The ordering process is so simple and I won’t go anywhere else

Company replied

Rated 1 out of 5 stars

First 2 orders no problem and ease of use last order was sent to my billing address ( which has tenants in ) and was left in a bin by the courier. Still trying to get a refund and prevent further pay... See more

Company replied

Rated 1 out of 5 stars

I have been with the care pharmacy for 11 months bern a good customer,but when the care pharmacy takes ypur money and say thevservice is quarteed next day drlivery DONT BELIEVE THEM.they will blame ro... See more

Company replied

Rated 1 out of 5 stars

The biggest scammers ever. I tried to order Mounjaro through them. First and foremost, they pressured me to pay as quickly as possible so they could ship it "quickly." Once paid, they showed me a phot... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Knowledgeable and friendly. Always their to help and will give the time to go that extra mile for you.

Company replied

Rated 1 out of 5 stars

Extremely disappointed with my first order from Care Pharmacy. The medication arrived with a completely melted ice pack that was barely cool — unacceptable for a temperature-sensitive product. Thi... See more


Company details

  1. Online Pharmacy

Written by the company

A GPhC registered UK based pharmacy providing Private and NHS prescription services across the UK. We specialise in weight loss medication, erectile dysfunction treatment and many other private services. We also offer NHS prescription delivery and travel vaccinations. We are based in Bradford and have 2 branches. We strive to provide an excellent, fast and efficient service. Our motto is “give more than you take” and our business strives on providing exceptional value to patient’s lives.


Contact info

4.9

Excellent

TrustScore 5 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab!

Friendly, efficient staff and speedy delivery!

January 19, 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Lesley, thank you for your lovely review.

We’re really pleased to hear you found our team friendly and efficient, and that your order arrived quickly. We really appreciate your support and we look forward to helping you again in future.

Rated 5 out of 5 stars

Fantastic pharmacy

Fantastic pharmacy, i feel safe using these for my weight loss journey. Great value and very helpful

January 9, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Diane, thank you for taking the time to leave such a great review.

We’re really glad to hear you feel safe using our service for your weight management journey, and that you found the team helpful throughout. Thank you again for your kind words.

Rated 5 out of 5 stars

New website makes a difference

New website is easy to use and the prescription was sorted and sent out super quick.

January 9, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Engela, thank you for your feedback and for your kind review.

We’re delighted to hear you found the new website easy to use, and that your prescription was processed and dispatched so quickly. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Online ordering made very simple

Online ordering made very simple. Kept informed with updates regarding delivery. Friendly staff always available to either chat to or chat online with.
Would definitely recommend to family and friends

December 30, 2025
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Gertrude, thank you for your wonderful review.

We’re really pleased to hear you found ordering online simple and that you were kept informed throughout delivery. It’s also great to know you found our team friendly and easy to reach when needed. Thank you for recommending us, we really appreciate it.

Rated 5 out of 5 stars

Absolutely fantastic pharmacy

I have been with care pharmacy for over 12months they are always on the end of the phone if you need any help very fast posting they are always delivered on time

January 17, 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Lesley, thank you so much for your lovely review. We really appreciate you being with Care Pharmacy for the past 12 months and it means a lot to hear you’ve found us easy to reach whenever you’ve needed support. We’re also really pleased your orders have been arriving quickly and on time. Thanks again for your kind words and continued trust in us.

Rated 5 out of 5 stars

Excellent service from the Care Pharmacy…

Excellent service from the Care Pharmacy - I was able to buy an item I couldn't get locally. Price was competitive, communication good and delivery very quick.

January 9, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Ian, thank you very much for taking the time to leave us such a great review. We’re really glad we could help you get the item you needed, and that you were happy with the price, communication and speedy delivery. We truly appreciate your support and hope we can help you again in the future.

Rated 5 out of 5 stars

Easy to order

Easy to order

January 7, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Sandra, for your lovely review. We are really pleased to hear you found the ordering process easy. Our team works hard to make everything as smooth and straightforward as possible, so your feedback is truly appreciated. Thank you again for your support.

Rated 1 out of 5 stars

The biggest scammers ever

The biggest scammers ever. I tried to order Mounjaro through them. First and foremost, they pressured me to pay as quickly as possible so they could ship it "quickly." Once paid, they showed me a photo of a packaged product about to be shipped. Then they sent me a tracking code that I could actually track. Then, they claimed, my package was held at customs, and I had to pay an additional €210. After paying this, there was suddenly another problem. They claimed that if I paid another €170, I would definitely receive my package, but then they demanded another €190. I never received the package, and it was no longer traceable!

January 15, 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Hi Lindsay, thank you for taking the time to share your experience and we’re sorry to hear how frustrating this has been.

We’ve reviewed this internally and, based on the details in your review, it appears the order was not placed through our official website (thecarepharmacy.com) and does not match our ordering or payment process.

Unfortunately, scams using similar names and claims can happen, and we strongly advise that you report this to your bank or card provider as soon as possible, as well as to the relevant authorities.

If you believe you may still have ordered with us in error, please contact us directly at info@thecarepharmacy.com with any order confirmation or email correspondence you received and we will be happy to check for you.

Rated 5 out of 5 stars

Simple yet responsible service at a good price.

Easy to use service providing one of the best priced options. Checking process was straightforward and hassle-free whilst still being thorough enough. Delivery was quick and product as described.

January 3, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Nicky, for taking the time to leave such a lovely review. We are really pleased to hear you found the service easy to use, straightforward and hassle-free, while still thorough and responsible. It is also great to know your delivery was quick and that everything arrived exactly as expected. Your feedback is very much appreciated and we are glad we could support you.

Rated 5 out of 5 stars

Beautiful web interface and customer…

Beautiful web interface and customer service is top notch!

January 6, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Rebecca, for your kind review. We are delighted to hear you found the web interface easy to use and that the customer service was top notch. Our team works hard to make the experience as smooth and reassuring as possible, so your feedback means a lot to us. Thank you again for your support.

Rated 5 out of 5 stars

10/10

I came to write this review off my own back, I wasn't asked to do so. I just felt that credit was due where it was deserved. I have been using the Care Pharmacy weight loss service since April 2024 & it has honestly been the easiest process. They are absolutely on it from start to finish. Everything is explained clearly & simply and you are kept constantly updated about your order.

The new system they have implemented makes the service even better as you can easily see your progress and track your orders.

I initially chose them because they were the cheapest option & were local to me but I am so glad I did as they have not let me down once in terms of customer service or operations. My orders are generally accepted the same day & I usually receive my medication the following day free of charge. If I ever miss any information on an order they always call to double check which really shows they are responsibly prescribing and that they are not just dishing out medication to people who may be ineligible.

They could have also easily cashed in on the price hikes & sold huge batches at inflated prices but they kept it to a maximum of two a month & still at a fair price.

I have heard horror stories about poor customer service from other pharmacy weight loss programmes as well as stock issues but I've never had any of these issues with Care Pharmacy. I am genuinely glad I chose them & I am really impressed with everything.

They have helped me lose 4 stone sensibly over 18 months & I'm keeping it off on a low maintenance dose now.

January 13, 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Amy, for taking the time to leave such a detailed review. We are genuinely grateful for your kind words and really pleased to hear you have found the weight management service clear, straightforward and well supported from start to finish. It is great to know the new system has improved your experience and helped you track both your progress and your orders more easily. We also really appreciate you recognising the importance of our clinical checks and follow-ups, as ensuring patients are prescribed responsibly and safely is always our priority. Thank you again for your continued support and trust.

Rated 5 out of 5 stars
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Latoya, for taking the time to leave such a positive review. We are really pleased to hear that you were happy with the speed of our service. Providing prompt and reliable care is very important to us, and your kind feedback is truly appreciated. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

Quick efficient service getting easier…

Quick efficient service getting easier each time l use the service

January 5, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you, Andrea, for your kind feedback. We are glad to hear that you found the service quick and efficient, and that the process continues to feel easier each time you use it. Our team works hard to make the experience as smooth as possible, so it is great to know this is being reflected in your experience.

Rated 5 out of 5 stars

Customer service

Great pharmacy, immediate response to any enquiry and excellent service.
Applied for my prescription on the 04/01/26, received correspondence immediately and prescription shipped out the following day and received on the 06/01/26.
Great professional service as I am out of borough - thank you Care Pharmacy 😊

January 4, 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you very much, Jayne, for your thoughtful review. We are delighted to hear that you found our service professional and responsive, and that your prescription was processed and delivered promptly. Supporting patients both locally and out of area is something we take great pride in, and your kind words mean a lot to the whole team.

Rated 5 out of 5 stars

Amazing service -always reliable

Amazing service -always reliable. Provides a great support service and timely answers to any queries

December 28, 2025
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you so much for your wonderful 5 star review, Kara. We’re delighted to hear you find The Care Pharmacy reliable and supportive, and that our team has been able to answer your queries in a timely way. Providing consistent service and clear communication is very important to us, so your feedback is greatly appreciated. Thank you for taking the time to share your experience.

Rated 5 out of 5 stars

Always fast delivery

Always fast delivery, Never had an issues.

January 3, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you for your 5 star review, Kelly. We’re really pleased to hear you’ve consistently experienced fast delivery and a smooth service with The Care Pharmacy. Reliability is something we take seriously, so it’s great to know this has been your experience. Thank you for choosing us and for sharing your feedback.

Rated 5 out of 5 stars

Great service and really efficient…

Great service and really efficient system and delivery thank you so much 🙏

December 28, 2025
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you so much for your kind 5 star feedback, William. We’re delighted to hear you found our system efficient and the delivery process smooth. Our team works hard to make ordering straightforward and stress free, so your comments mean a great deal to us. Thank you again for choosing The Care Pharmacy.

Rated 5 out of 5 stars

thorough medical questions and I also…

thorough medical questions and I also like the fact that I can look back easily on previous consulations to take a longer view of progress

January 4, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you for your thoughtful 5 star review, Barbara. We’re really pleased to hear you found the medical consultation thorough and valued the ability to review previous consultations. Supporting patients with safe prescribing and long term progress tracking is very important to us. Thank you for trusting The Care Pharmacy and for sharing your experience.

Rated 5 out of 5 stars

Have purchased for over a year from the…

Have purchased for over a year from the care pharmacy, as always fast delivery.

January 4, 2026
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you for your continued support and your 5 star review, Gerald. We’re delighted to hear you’ve been purchasing from The Care Pharmacy for over a year and continue to receive fast delivery. Loyalty like this means a great deal to our team, and we truly appreciate you taking the time to leave feedback.

Rated 5 out of 5 stars

Professional and knowledgeable

Very easy to deal with and you can actually talk to a person!

January 2, 2026
Unprompted review
The Care Pharmacy logo

Reply from The Care Pharmacy

Thank you for your 5 star feedback, Amanda. We’re delighted to hear you found our service professional and approachable, and that you appreciated being able to speak directly to a real person. Providing knowledgeable support and accessible customer care is very important to us. Thank you for taking the time to leave such a positive review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look