We had a stroll around Burton on Trent store, it was quiet but there was no pressure from sales staff until we enquired about a couple of things. Chantelle was informative, friendly and helpful. The... See more
Company replied
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We had a stroll around Burton on Trent store, it was quiet but there was no pressure from sales staff until we enquired about a couple of things. Chantelle was informative, friendly and helpful. The... See more
Company replied
Excellent service, very helpful staff helped advise on the correct product, fully installed yesterday with very friendly and professional fitters who went out their way to move furniture around witho... See more
Company replied
A fab carpet shop - the showroom was larger than we expected and had a good choice of carpets, it also had an ample selection of laminate flooring and vinyl too. The lady in the shop was friendly and... See more
Company replied
Elaine came to measure up our hall way , after receiving one quote from another firm she was able to price me the same vinyl for a hundred pound cheaper , do obviously I went with the carpet stop. El... See more
Company replied
1 Dover Court, DE13 0SP, Burton upon Trent, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Having used The Carpet Stop a number of times for our Charity, we would highly recommend them. Each time their service has been friendly, efficient, professional & their prices are very competitive!

Reply from The Carpet Stop
We have had several carpets and lino from you. Never any problems and always a good result .

Reply from The Carpet Stop
I had carpets, vinyl flooring, and laminate flooring put in the property by this company.
Paul & his son fitted the laminate flooring, and Shoukat & Tasib installed the carpets and vinyl flooring. All the tradesmen were polite and friendly, and they did a very good job. Paul and Shoukat paid attention to detail and neither of them cut corners. I would highly recommend these fitters if you require the services of this company.
Potential customers should BE AWARE that they will be required to pay 50% in advance on the day of placing the order and the remaining 50% on the same day as the fitting or 24 hours in advance of the fitting date. The company will NOT DO THE FITTING until the full amount has been received. The fitters do not have card machines, so if you wish to pay the fitters on the same day as the fitting - you will have to pay in cash BEFORE any fitting commences.
I would highly recommend this company. [Invoice S025579]

Reply from The Carpet Stop
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