The Carzone Reviews 

444
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After a recent accident (no fault of my own) in which my treasured little Toyota Yaris was written off myself and my nephew visited Carzone to look at a Toyota CHR . I met with George who was with... See more

Rated 5 out of 5 stars

A few weeks ago I enquired about a BMW 6 series that they had for sale, I was given a great part ex price for my car and they worked me a deal that was perfect for me and my budget. The car was servic... See more

Rated 5 out of 5 stars

Lea and everyone else at carzone were so incredibly helpful and answered all of my questions and queries! They kept in constant communication about the vehicle I was looking at and we're quick and e... See more

Rated 5 out of 5 stars

Our thanks go to George and his colleagues at the Doncaster branch for the fast and efficient service they provided today. The purchase of our new car was simple and all required information was suppl... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

The Carzone offers a simple and honest used car sales service that gives you more for your money. With branches in Doncaster and Winsford, we have a huge range of great value, quality used vehicles and flexible finance options so it's easier than ever before to get behind the wheel of your ideal used vehicle. We have hundreds of used cars for sale as well as vans if you need a commercial vehicle. Looking for quality used plant? We stock a range of pre-owned plant equipment and machinery. Whether you're looking for a used car or a commercial vehicle, we can help you find your ideal vehicle online or at our dealerships, where our friendly and knowledgeable colleagues are on hand and ready to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

444 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(444)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

Outstanding service, no pushy sales people one of the easiest car purchases I’ve made,Thank you to Leanne for congratulating my son on passing his HGV test, no deposit required before viewing unlike many other car sales garages these days and the car is amazing A++++++

October 30, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Gregg,

We’re delighted to hear that Leanne made your experience extra special, we will pass on your kind words.
Thank you for choosing The Carzone.

Rated 5 out of 5 stars

Perfect Experience

Staff were incredibly friendly and super helpful. Let me test drive the vehicle and catered to my situation with care. Walked away with my brand new car today and I wouldn’t recommend going anywhere else :)

October 30, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Ryan,

We’re delighted to hear you’re happy with your new vehicle. Thank you for rating us 5 stars!

The Carzone team.

Rated 1 out of 5 stars

Purchased a car

Purchased a car, I was unable to test drove as on the day there was only 1 member of staff present. Was reassured that the car has warranty so any issues will be resolved. On the way home the oil level light came up and a coolant hose split costing me £200 for a part and £60 in coolant. I was told they would refund the coasts to myself. They never did. Car sat idle for 8 days until the part arrived, this was installed and car was used, within days the rear brakes needed replacing as they were metal on metal, the windscreen washer pump didn't work, the car had an MOT days before I picked it up highlighting it clearly had a dodgy MOT. This was more apparent as time went on. I asked for a refund as the list of issues grew daily. The garage offered to resolve the issues which I reluctantly agreed to. I returned the car at large expense that again I was I would be reimbursed and never was. The car was there for 6 weeks and only one of the many issues was fixed, I was told the issues were fixed or didn't exist. It's taken several months and over £2500 in repairs and the car still has issues. I was misled, lied to and deceived, made promises that were not honoured and now have a car that needs the engine to be removed to repair the remaining oil leaks I was told were not there.

March 22, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Hi,

We’re disappointed to hear this and would love the opportunity to resolve matters. Please reach out to us by emailing contactus@carzone.co.uk.

We look forward to turning things around for you.

Thanks,

The Carzone Team

Rated 5 out of 5 stars

Exellent service

Contacted the Doncaster branch after i had seen a car. I spoke to Adam who couldn't have been any nicer, knowing i was traveling from Scotland he put a fresh mot on the car for my peace of mind. When i arrive no pressure sales push, was given the key and left to check the vehichle without a pushy salesperson looking over my shoulder. Adam then sorted out all the paperwork online for me, registering the car into my name and sorting the road tax without me even having to go online. I think it was the easiest i have ever purchased a car.

October 15, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Hi my experience was great

Hi my experience was great. staff were so helpful the chap that signed the car over to me on the Friday was such a happy chap thanks my daughter loves the car. Thanks simon adshead

October 18, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Such a smooth and stress free…

Such a smooth and stress free transaction. All the staff are lovely and helpful. Would definitely recommend Carzone to friends and family and lots of cars to look at, some great prices too.

October 4, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

PURCHASE OF FIESTA TITANIUM

George, our contact was very professional, easy to relate to and made the experience as stress free as these transactions can be. He sorted out the paperwork, apart from insurance which we had to do of course, very efficiently. I would definitely use your company again and recommend you to others.

October 4, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Great experience

Great experience. No hassle purchase. None of the usual sales patter.

October 5, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Seat Leon FR

I came here to buy a new car and the experience from start to finish was nothing short of phenomenal. Everything about the car I selected - a Seat Leon FR, was made transparent to me, any questions I had were always answered swiftly and I was constantly updated with how the progress of my car was going.

Lea who I was dealing with was an absolute delight, accompanying me on the test drive and again answering any questions I had about the car and it's history, she even oversaw the procurement of replacement parts for my car including a new tyre and parcel shelf, she really did go above and beyond on the customer service.

Picking the car up a week later was also a smooth transaction, Carlos helped me through the process of part exchanging my car for the Leon and setting up all the other legal bits.

In short I would absolutely recommend Repossessions UK, I am extremely happy with my car, the people, the service and would gladly return here again.

Once again thanks to Lea, Carlos and the rest of the team for helping me with my purchase.

September 1, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

The staff were brilliant and polite…

The staff were brilliant and polite ,they are a credit to your company and I could not ask for anything more from them. They are a credit to your company.
When I am about to change my motor in the future I will come to you first.

September 2, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Staff made the experience very easy

Staff made the experience very easy . They had a great selection of vehicles. Car was everything I expected. Would definitely buy here again.

August 16, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience with Repossessions UK in Doncaster recently. The vehicle I bought was exactly as described and great value. I received a very fair price for the vehicle I part-exchanged, and the service from George Dutton and his team was exceptional. Very professional, thorough and friendly. 5 Stars!

July 31, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 2 out of 5 stars

As advertised with this company- car…

As advertised with this company- car sold as seen, that basically means whatever condition they buy it in they will resell as it is, not even a quick wash but they will make sure it’s road worthy and essential oils and liquids topped up. They won’t push for sale but at same time won’t tell you the issues the car comes with. So if you do buy from them just make sure you do all checks from top to bottom on the car. Personally I won’t use them again! just pay that little extra with a proper dealer, the car price this company sell at is not a massive discounted price so you really are better off at dealership. I be surprised if this place is still operating in 10yrs time.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, had a laugh , lea had good knowledge..paired my phone to the car.brilliant experience in and out hassle free.

July 26, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

A great service from these guys George…

A great service from these guys George done all he could to get a great price and looked after us very well.

July 17, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

My new car

Buying my new car was easy at repossessions . No pushy sales team trying to talk you into it . I was simply pointed towards the showroom and told 'if you need any help just ask ' . Carlos was a great help. He took me for a test drive and in a hour I was transferring the contents of my car to the new one. He even helped sort out the insurance for me . All in all a great experience and I would recommend it to anyone.

July 10, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Great experience

Picked up a Ford transit on the weekend. Thus far van is driving perfectly with no issues. Dealt with 3 different associates throughout the week, all very helpful and professional. Will definitely be working with them again. Thankyou.

June 29, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

Rated 5 out of 5 stars

Highly recommend

Caitlin was amazing! Very happy with the new car would recommend the company to anyone looking.

June 7, 2024
Unprompted review
The Carzone logo

Reply from The Carzone

Good Morning

Thank you for your 5* review, we really do appreciate it

Thank you

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