The Carzone Reviews 

444
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After a recent accident (no fault of my own) in which my treasured little Toyota Yaris was written off myself and my nephew visited Carzone to look at a Toyota CHR . I met with George who was with... See more

Rated 5 out of 5 stars

A few weeks ago I enquired about a BMW 6 series that they had for sale, I was given a great part ex price for my car and they worked me a deal that was perfect for me and my budget. The car was servic... See more

Rated 5 out of 5 stars

Lea and everyone else at carzone were so incredibly helpful and answered all of my questions and queries! They kept in constant communication about the vehicle I was looking at and we're quick and e... See more

Rated 5 out of 5 stars

Our thanks go to George and his colleagues at the Doncaster branch for the fast and efficient service they provided today. The purchase of our new car was simple and all required information was suppl... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

The Carzone offers a simple and honest used car sales service that gives you more for your money. With branches in Doncaster and Winsford, we have a huge range of great value, quality used vehicles and flexible finance options so it's easier than ever before to get behind the wheel of your ideal used vehicle. We have hundreds of used cars for sale as well as vans if you need a commercial vehicle. Looking for quality used plant? We stock a range of pre-owned plant equipment and machinery. Whether you're looking for a used car or a commercial vehicle, we can help you find your ideal vehicle online or at our dealerships, where our friendly and knowledgeable colleagues are on hand and ready to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

444 reviews

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4.5

All reviews

(444)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Leeds branch.

I bought mazda 2 from the Leeds branch francesco very helpful would come again thanks carys

April 1, 2022
Unprompted review
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Reply from The Carzone

Hi Carys,

Thankyou for leaving us a 5 star review. I am pleased to hear you had a good experience with our team and are happy with your mazda.

We'd love to see you again in the future.

Thanks,
Hollie

Rated 5 out of 5 stars

Leeds branch

Bought a fiat 500 from Francesco recently, he was helpful, friendly and made the whole process very easy

March 31, 2022
Unprompted review
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Reply from The Carzone

Hi Abby,

Thankyou for the review, I am pleased you are happy with your vehicle.

I will let Francesco know of your feedback.

Thanks,
Hollie

Rated 1 out of 5 stars

Finance a car

Today I visited the Winsford branch, with the idea of buying a new car that I had found on their website.

I phoned up and the car was available, so I planned to visit and check it out.

Before the visit, I was already approved for car finance for the entire amount the car was listed for (£7,999) with an APR of 7.9% (MyCarCredit).

They have said I'm more than welcome to use my own car finance, but mentioned that they do not work with Zuto and CarFinance24/7.

I went to check out the car. Everything was good apart from the missing car's history. So I took it out for test drive & it drove smoothly.

I got in touch with the car finance company, all good to go through with the car. However, they refused to deal with Repossesions UK. Not given much reason as to why.

So I have done a soft search to find any other car finance, found pre-approved at guaranteed 7.8% (ZOPA), gave them a ring and they also refused to work with Repossessions UK.

Spoke to few others via a web chat, and not many car finance companies will work with this dealership.

They can offer finance with one of the companies that they work with (Close Brothers Car Finance) however their APR was an extortionate 14% in this case. This was on the same day that other finance companies were offering me 7.8% (ZOPA) and 7.9% (MyCarCredit) for the same amount and same repayment terms.

Please wary if you're thinking of purchasing a car on finance from here, even if you have a fair credit rating and no adverse credit history. You might struggle to find a finance company that will work with this dealership.

The car finance companies don't want to deal with them, zuto, zopa, carfinance24/7, mycarcredit, most likely many more that would refuse even if the vehicle met their criteria.
There must be a solid reason to their decision.
However they'll tell you you're more than welcome to bring your own finance.

You'll struggle to find one that will deal with Repossesions UK, and you might have to use rip off brothers APR, or buy outright.
The customer service couldn't be bothered less, as long as they get a sale.

Not helpful at all.

March 28, 2022
Unprompted review
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Reply from The Carzone

Hi Rafal,

I'm sorry to hear that you were disappointed in the finance options available.

The reason we don't work with the finance companies listed is because they charge us admin fees for supplying our customers with finance, their APR tends to be lower as these admin fees cover some of the interest.

We position ourselves as a cost-effective dealership and in order to do this we must keep our overheads low to ensure our customer pay less than they would with our competitors. Therefore, we tend to avoid finance companies who charge us fees.

I hope this helps.

Thanks,
Hollie

Rated 5 out of 5 stars

I recently got my corsa vxr from Leeds…

I recently got my corsa vxr from Leeds garage , francesco was very helpful and welcoming would recommend

March 12, 2022
Unprompted review
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Reply from The Carzone

Hi Paul,

Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team.

I'll let Francesco know of your feedback.

We hope to see you again soon.
Many thanks,
Hollie

Rated 1 out of 5 stars

Bought my Renault Captur from the…

Bought my Renault Captur from the huddersfield branch in October 2021. after few weeks told them that air was coming into the car from the passenger door, dashboard lights, missing car manual and missing boot luggage cover. I was told by Kev to speak to Auto guard about dash board lights and they will look into the missing car components. Weeks later I followed up with an email and they never responded. Later on I woke up one morning and and car refuse to start only for AA to come out and say the battery of the car is faulty on taking out the battery I could see a £50 stick on it meaning this was bought off a scarp yard. PLEASE STAY CLEAR OF THIS BUSINESS PLACE THEY DON'T DESERVE A STAR!!!!

March 11, 2022
Unprompted review
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Reply from The Carzone

Hello,

I'm sorry to hear that your vehicle isn't as expected and what we aim to supply.

When you contacted Repossessions a while back we helped you go through with the Autoguard warranty procedure, and as we never heard anything from you after this we could only assume that your fault had been resolved.

Thanks,
Hollie

Rated 5 out of 5 stars

Bought a mini from Francesco at the…

Bought a mini from Francesco at the Leeds garage, he was brilliant. Extremely happy with everything, extremely friendly.

March 10, 2022
Unprompted review
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Reply from The Carzone

Hi Lucy,

Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team.

I'll let Francesco know of your feedback.

We hope to see you again soon.
Many thanks,
Hollie

Rated 5 out of 5 stars

Outstanding

I spent months looking for a used car dealership that was both affordable and credible, something which seemed to be very difficult to find as they seemed to be either one or the other. I stumbled on Repossessions UK online and contacted the dealership in Winsford to arrange a test drive. The first car I drove wasn’t right for me so I asked to test drive another. Leanne McKee assisted me with this and quickly established what was important to me in buying a car. I had been planning to hand my car in to the dealer I had bought it from since it had come to the end of the PCP agreement, then purchase the car I test drove. Leanne suggested I let her value my car first as I might have equity in it. I’m so glad I did because there was not only enough equity in it to purchase the car I test drove outright but also to leave me with some unexpected money too.

Throughout the experience, Leanne was professional, friendly and understanding so I felt in good hands. I have already recommended several friends to speak to Leanne at Repossessions UK as the customer service she provided was outstanding. Thanks Leanne!

February 26, 2022
Unprompted review
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Reply from The Carzone

Hi Jo,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Leanne know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Francesco

Francesco, sound guy helped me in Leeds with my Mini car

February 19, 2022
Unprompted review
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Reply from The Carzone

Hi Callum,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Outstanding service

Friendly staff on site very informative about the car that I was interested in and was in a really good condition for the price that I paid. Decent sized car park where you are allowed to do a test run.

February 15, 2022
Unprompted review
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Reply from The Carzone

Hi Tiegan,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Nissan Qashqai

Called up the Leeds branch regarding a car I saw online, arranged a viewing, good service from Francesco.

February 14, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Ross,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Leanne McKay

Bought an Skoda Octavia VRS
Bought an Skoda Octavia VRS, drove away an hour later.

Fantastic service from Leanne!!
Credit to the company, keep up the great work!

February 14, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Brad,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Leanne know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 1 out of 5 stars

After the earlier phone call and asking…

After the earlier phone call and asking a few questions about car , more or less about break pad, break disc, tyres, I was told everything was in perfect condition. I asked these questions as i had a lot of miles to travel to even see the car. After agreeing on a day to see the car i was told i would also be able to take the car on a test drive. After arriving, it turned out the dashboard showed that break pads needed replacing. The break discs were very worn out, and the tyres tread wasn't there (the cheapest cost for replacement with tyres is around 900). After that, i asked for a test drive and i was told that cannot be because he was alone, which this was talked about previously and was told i would be able to. Whilst i was asking different questions about the car, i was rudely asked whether i was going to buy the car or not because he didn't have the time to talk. definitely dont recommend this place for buyers.

February 12, 2022
Unprompted review
Rated 5 out of 5 stars

Leanne McKee walked us through the…

Leanne McKee walked us through the process of buying, taxing and understanding the car. Very professional charming manner. All good experience. Have used them before and will be back. Thank you. Ken & Joyce

February 1, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Ken,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Leanne know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Bought a Citroen C1 from Francesco at…

Bought a Citroen C1 from Francesco at the Leeds branch. Couldn’t be more helpful!! Many thanks :)

January 14, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Hattie,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Bought from Francesco at the Leeds…

Bought from Francesco at the Leeds branch a fiat 500, great fast service, lovely car, thank you!

January 13, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Sarah,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Bought a t6 transporter from…

Bought a t6 transporter from repossessions Leeds uk, Francesco was lovely and kind helped us brilliantly, would recommend

January 13, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Graham,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

We bought a lovely Corsa from Francesco…

We bought a lovely Corsa from Francesco at the Leeds Garage lovely friendly man and professional thank you .

January 11, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Patricia,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Doncaster branch

Recently bought an Audi q3 from Jordan at the Doncaster branch. Great customer service from start to finish, there was No pressure and he went out of his way to make it a smooth sale. Also took care of everything with the sale of my car which i did as part ex. Greatly appreciated.

January 11, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Charley,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Jordan know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

We have bought a Nissan Note from…

We have bought a Nissan Note from Leeds Garage, and Francesco was very helpful and very friendly.

Thank you

January 10, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Mali,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

Rated 5 out of 5 stars

Great, Swift & Quick Experience. No hassle!

Repossessions UK Leeds Branch:

A swift and easy experience with Francesco, we were after a Citeron Berlingo van and managed to take it away within 10 minutes of payment. Highly recommended and I cannot sing enough praise for Francesco

January 7, 2022
Unprompted review
The Carzone logo

Reply from The Carzone

Hi Connor,
Thank you for your review and 5-star rating, I'm pleased to see that you've had a great experience with our team. I'll let Francesco know of your feedback.
We hope to see you again soon.
Many thanks, Hollie

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