thecatalyx.com Reviews 10

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.1

Poor

TrustScore 2 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

"Sorry, we've reached our maximum number of responses . Thank you for wasting 40 minutes of your time for nothing".

This company never credits people who complete their surveys. They have to be the biggest fraudsters out there. I've spent way too many times fully completing a very long survey about new food products to be told at the end, after about 40 minutes "sorry, we've reached our maximum number of respondents". I'd recommend boycotting Plantastic, Mr Kipling, Batchelors, Oxo, Saxa, Smash, Sharwoods, Soba, Vesta, The Spice Tailor, there's a lot more companies they own, but we have to do our part to stop them. You can Google them.

March 16, 2024
Unprompted review
Rated 2 out of 5 stars

Shocking/fraudsters

Shocking! I’m waiting for a significant incentive payment and anlm being either ignored, or if they deign to respond, fobbed off by ‘in the next few days’. AVOID this company. Fraudulent and have no respect for their ‘audience’.

February 2, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time

Terrrible customer service. I filled out their surveys, uploaded photos and upon finishing and saving the last one, I could suddenly no longer log in. Free data for them, wasted time on my side. Really unprofessional.

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

No Integrity No customer service

I've participated in two different LENGTHY research studies. After completion I was to receive Amazon gift cards. The 1st was a $25 gift card and the second was $20 each for the 1st & 2nd modules. I never received anything & I emailed them 4 times to inquire. I never even got a response. DONT WASTE YOUR TIME! Why have a contact us option when you don't respond!

November 22, 2022
Unprompted review
Rated 1 out of 5 stars

Pending payment

Pending payment
I did a project study on 16/06 and was promised to be paid within 6 weeks and to date (02/8/22). There has not been any communication from the company. I tried to send emails and to no avail.

August 2, 2022
Unprompted review
Rated 4 out of 5 stars

Catalyx Community not responding to emails

I joined the Catalyx community and everything seemed to be going ok they kept in touch on a regular basis and I completed one of their research projects. The problems began when I had completed the project and was expecting payment; email stopped and then I was informed that I had already been sent payment and to check my junk folder. Nothing had been received and after weeks of emailing was told they would resend the link but nothing has come through and are now totally ignoring my emails. I am not sure if they are inefficient or something else is going on.
Today 13/7 the Catalyx help team sorted the problem out and I’ve been paid. Thank you also Christoph @ make opinion.com for your professional input and assistance.

July 12, 2021
Unprompted review
Show reviews in all languages. (10 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look