thecatsndogs.com 

My special needs granddaughter Ordered ball launcher and it was not a ball launcher at all Just a box to drop ball in and it rolled out Sent it back to the location in California and it was signed for but will not reply or give me my money back!! These people are crooks!!! Look at all the other people with same problems THEY ARE A SCAM but them out of business

This company scams consumers. DO NOT ORDER FROM THEM EVER! Like many other reviewers, I ordered an "Automatic" Ball Launcher and received a plastic box with no packaging wrapped in bubble wrap and placed in a plastic bag. There is nothing automatic about it. I took the chance because of their advertised "Absolutely No Excuses 100% Money Back Guaranteed!" I emailed and asked what I need to do to return it. I received a response but given no information on how to return the item. Now I am being ignored.

I purchased a leash and received a receipt. Then I received a receipt showing that my order had been updated and was now showing I had purchased 2 leashes. I immediately contacted them and was told there was nothing they could do as the order was sent to their affiliates.

When the leashes arrived, a month later, they were leashes of a quality I've seen for under $10 yet I was charged over $30 each.

In my opinion this company is a total sham, with no customer service whatsoever.

It did take a while to arrive ,I purchased a G9 pet tracker ,all the instructions are in Chinese ,I'm in Australia ,English ,tried to contact via email many times but no response carnt use the product ,great scam

I would rate zero if I could and take them to court for scamming so many people. The dog ball launcher is definitely a scam.

Worst company ever to deal with. Bought product came damaged and broken shipped it back at my expense to find out it should have been returned to China not their California address. After 3 months of nonstop emails I gave up. Don’t buy from them!!!

I purchased the "ball launcher" which doesn't actually do what it says it does. Its a complete scam and they make it IMPOSSIBLE to get your money back.
DONT TRUST THIS COMPANY!!!!!!!!!!!!

I wish I would of seen these reviews before I made the same mistake. I bought the same Tennis Ball Launcher that does not launch at all.....this place is a SCAM......they say 100% money back guarantee........but I've received nothing.....I'm out $70 dollars and I have nothing to show for it. TheCatsNDogs.com website should be shutdown for FRAUD,

The worse pet supply website. In no way the item order listed it was being shipped "Directly" from CHINA nor was that where the product was from. Cut to the chase back n forth. The item was a felt donut cat bed it arrived with no box but smashed up half its size. Trust me I have the picture to prove it. All their crap is made in "CHINA" DO NOT BUY!!!

This place is just an online scammer. It takes forever for the item to reach you and the return policy is impossible. DO NOT order from this website. I bought a tennis ball launcher which does not launch tennis balls...they just roll through and some treats come out sometimes...not every time either. I paid nearly $80 USD for this piece of junk....I will definitely never order from them again and suggest that no-one else order from them either. So disappointed in this online company.

They send used broken products and do not take returns. This company is a sham. Don't waste your money!,

The product was of terrible quality. They do not have a phone number to contact them only an email. We are attempting to return our product and they say they have a one-year guarantee, however, they expect you to cover the shipping back to China. Very unprofessional, I would never recommend this company to anyone.

I agree with every review thus far below. I never write reviews but my hope is that people will read these reviews and not order from this company. My fear is that these reviews are read after the fact. I bought the ball launcher also. I was shocked how bad it was- ball barely rolls out- not a launch at all! And the second shock, 100% guarantee, means you have to send it back to China. DO NOT ORDER FROM THIS COMPANY!
T Frey

Terrible company. Products not as described and to refund an item they make you return it to China, which costs more than the crappy item did to purchase. Total fake good reviews on products as well.

do NOT buy the tennis ball launcher. you pay $67 for a ball to literally roll out. i sent it back and had to pay $20 for shipping and i shipped it back over a month ago and i’ve emailed them multiple times about getting a refund and they only answered once and said they will get back to me and that was 3 weeks ago. there is no contact number to call them it’s only by email which is absolutely garbage. never knew it was so hard to refund or email a customer back.

I ordered a Tactical Dog Harness. According to their website marketing, the harness is supposed to have D-rings on the bottom (one near the front and one near the back) and an adjusting strap.

The harness I received has none of those features. I specifically ordered from this site because of those features.

The seller did not respond to my initial complaints until I opened a case with PayPal. Now, the seller is only offering me partial store credit, a partial refund, or a full refund if I return the harness at my expense to IRELAND.

They say their address is in Chino, CA. I live in California. Why can't I return the item to their address? Returning the item to Ireland will cost more than the harness itself.

Their money says 100% money-back guarantee. None of the options they offered to me to resolve the issue gives me 100% of my money back.

These guys are a scam. DO NOT ORDER FROM THIS SITE.

Retractable leash-customer service=minus100% guarantee
Regarding the online company:
TheCatsNDogs
Location:
Chino, CA 91710 USA
I ordered a retractable leash in August 2021. It was received and was defective. I contacted the support e-mail. I have provided pictures and a video as requested. I have e-mailed at least 15 times without an offer of replacement or refund. I have been patient and polite but it is going on 3 months without any results. They have stopped replying to my e-mails and have no direct contact number. The website says 100 % satisfaction but this is false. They string along asking for more info and once that is provided they stop replying. What a waste of my time and money.