Poor quality jewelry- bought a cute bracelet for over 120 pounds, broke after a month. I found the same bracelet in Mexico for $10 and its quality is better and lasted a lot longer. Customer servi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been shopping from the brand for a long time and I love it! everytime I wear my aphrodite pearl ring I get so many compliments. definitely would recommend
Stupendous customer service from Ece & Ella! From beginning to end probably the best customer service I have ever received. The follow up was impeccable. My necklaces are beyond stunning. I get tons o... See more
Company replied
Beautiful products and speedy delivery! Received my bracelet just two days after making my order and was so pleased with my item. I have now been wearing it everyday for nearly two months and it looks... See more
Company replied
Company details
Written by the company
Ece London is a contemporary jewelry brand that bridges the timeless elegance of ancient craftsmanship with modern sophistication. Rooted in heritage, mythology, and sustainable practices, our designs highlights ancient jewelry-making techniques, such as intaglio gemstone engraving and wax sculpting, to create timeless designs that honor heritage and craftsmanship. Using ethically sourced gemstones and premium 22k gold vermeil over sterling silver, each piece tells a story—an ode to the beauty of individuality, empowerment, and connection to nature. Committed to quality and responsibility, Ece London celebrates the art of jewelry-making while prioritizing environmental and social impact, ensuring every creation is as meaningful as it is beautiful.
Contact info
Elystan Street, SW3 3PP, London, United Kingdom
- +4402071679727
- info@ecelondon.com
- thechariteslondon.com
4.0
Great
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great quality and unique
I have been shopping from the brand for a long time and I love it! everytime I wear my aphrodite pearl ring I get so many compliments. definitely would recommend
May 25, 2025
Unprompted review
Poor quality jewelry- bought a cute…
Poor quality jewelry- bought a cute bracelet for over 120 pounds, broke after a month. I found the same bracelet in Mexico for $10 and its quality is better and lasted a lot longer.
Customer service is terrible- I reached out to get the bracelet fixed or replaced and they tried to charge me for fixing it. When you spending over 100 pounds on a bracelet the quality is expected to be better and customer service should be better. They still need to learn customer service.
May 25, 2025
Unprompted review
Reply from Ece London
Dear Mary,
We’re truly sorry to hear your disappointment, but we’d like to clarify that we have no record of any communication from you regarding this issue nor amy order history. We always stand behind our craftsmanship and pride ourselves on resolving every customer enquiry—without exception.
Our pieces are 100% handcrafted with ethically sourced materials, and we deeply value the authenticity and skill that go into every design.
We would love the opportunity to assist you properly—please email us directly at info@ecelondon.com, and we’ll be more than happy to find a solution for you.
Warm regards,
Ella
Ece London Customer Team
Beautiful ring
Beautiful ring - I bought the Legend Ring and I am very pleased with both the ring and the service.
December 1, 2024
Unprompted review
Reply from Ece London
Thank you for your lovely feedback! We're thrilled to hear that you love the Legend Ring and had a positive experience with our service. Your kind words mean so much to us, and we're delighted to have been part of your journey in finding a special piece. If you ever need assistance or have questions, feel free to reach out – we're always here for you!
Most beautiful timeless jewelry!!
Stupendous customer service from Ece & Ella! From beginning to end probably the best customer service I have ever received. The follow up was impeccable. My necklaces are beyond stunning. I get tons of compliments. The quality is outstanding too. I highly recommend their entire jewelry line. I’m ready for a 3rd necklace now. Thank you 😊
October 19, 2024
Reply from Ece London
Dear Lisa, thank you so much for your kind words and for taking the time to leave such a wonderful review! We're thrilled to hear that you love your necklaces and had a great experience with our team. Your appreciation means the world to us, and we can’t wait to help you find your next piece. Here’s to many more compliments and cherished moments with our jewellery! 😊✨
Exquisite jewellery
Exquisite jewellery. Perfect for gifts or to treat yourself with a unique design. The quality is outstanding and packaged nicely too. On the rare occasion I have returned an item I have always had an instant refund. Loved the customer team x
June 12, 2023
Incredible experience!!Very Impressed…
Incredible experience!!Very Impressed with the quality of the necklaces and earrings. Thanks for the amazing customer services can not wait to order again.
June 17, 2023
Reply from Ece London
Hello Beste. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Looking forward to welcome you again. Kind regards, Team Charites London x
Beautiful products and speedy delivery
Beautiful products and speedy delivery! Received my bracelet just two days after making my order and was so pleased with my item. I have now been wearing it everyday for nearly two months and it looks just as stunning as the day it arrived. The packaging was also so beautiful. If you’re considering making a purchase please do, I couldn’t recommend it more. Looking forward to buying more from The Charites London in the future!
May 3, 2023
Reply from Ece London
Hello Monica. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Looking forward to welcome you again. Kind regards, Team Charites London x
Loveeee the brand so much
Loveeee the brand so much! All the products are so elegant and beautifully handcrafted!
June 9, 2023
Reply from Ece London
Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Wonderful experience
Beautiful pieces, amazing handwork and great service. All together wonderful experience
June 11, 2023
Reply from Ece London
Hi Eda. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Satisfied with my purchase
Satisfied with my purchase, will definitely become one of my permanent collection pieces. Love the packaging.
June 4, 2023
Reply from Ece London
Hello Ezgi. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Good customer team
Fast delivery, perfect quality, and good customer team. I had to change my ring I bought for the size and the customer team solved it quickly. But I wish there were more size options.
June 9, 2023
Reply from Ece London
Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
I love my ring it is unique with the…
I love my ring it is unique with the drawing on gemstone, but there should also be silver colored option I would’ve definitely bought that too. Fast international delivery satisfied.
May 31, 2023
Reply from Ece London
Hello, Emma. Thank you so much for taking the time to leave us a review about your experience at The Charites London; although we have an upcoming collection featuring silver finish designs, our team of specialists would be happy to help with your request of a specific design to be silver finish. Kind regards, Team Charites London x
Outstanding!!
Outstanding!!! Fast express delivery, luxury packaging and quality product. Totally deserve the money and all the hype 👏🏻👏🏻👏🏻
May 16, 2023
Reply from Ece London
Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Perfect design and workmanship
As beautiful as it is shown.... Perfect design and workmanship. Soo happy and satisfied to receive it....
June 1, 2023
Reply from Ece London
Hello, Nursah. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Quality
I loved the quality of the jewelry and the packaging is on the other hand is art. I wear the necklace everyday and I still keep the packaging.
June 10, 2023
Reply from Ece London
Hello, Derin. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Beautiful
The pieces I received were beautifully handcrafted and exactly as shown and even better
This is a Must buy!
May 16, 2023
Reply from Ece London
Hi, Elvita. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Will absolutely reccomend!!
Will absolutely reccomend!!! I love their quality hand crafted jewellery. One of my favorite pieces among my jewellery collection. Looking forward for adding more.
April 5, 2023
Reply from Ece London
Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Perfect,unıque
Im in love with the earrings, the fact that the pairs are not identical makes it truly unique. Quality to finest, perfect.
May 8, 2023
Reply from Ece London
Hi, Ozge. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Reply from Ece London
Hello, Ipek Su. Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
Definitely in love with the necklace
Definitely in love with the necklace, the craftsmanship is perfect. The story and the natural stone properties of the necklace made it a true treasure that I am lucky to find.
May 29, 2023
Reply from Ece London
Hi, Alara, Thank you so much for taking the time to leave us a review about your experience at The Charites London; we are pleased to hear you had an enjoyable experience and found our products and services to be great! Kind regards, Team Charites London x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.