Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.
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I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my... See more
UNBELIEVABLE Customer service. Absolutely above and beyond any expectations. I have been ordering charms for my great nieces since they were born so 18 years now. This year I posted them off and th... See more
My order arrived within a few days in a beautiful presentation box. My family had ordered a charm bracelet for my daughters birthday as she is about to go travelling around the globe. We all picked... See more
Company details
Written by the company
TheCharmWorks is 100% Sterling Silver. We have over 2,000 charms and 50 Charm Bracelets on offer for you to hand-pick your very own personalised Charm Bracelet. We are committed to excellence in product and service quality and pride ourselves on our friendly approachable customer service. Any queries...just get in touch! TheCharmWorks
Contact info
Unit 3, 151 - 161 Tunnel Avenue , SE10 0PW , LONDON, United Kingdom
- 02033974104
- contactus@thecharmworks.com
- thecharmworks.com
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Good Quality Service and Charms
I am always dubious when buying off the Internet, but I was really impressed with the quality of service and the charms. I have placed two orders with CharmWorks, and the experience has been great on both occasions and the charms are beautiful.
Great service
We buy our goddaughter a charm for each birthday and have bought a few from CharmWorks. The website is easy to use and the charms are lovely. This year's choice is perfect for her 18th birthday. Delivered on time in a pretty presentation bag.
Quick delivery and simple ordering
Easy to navigate website and gives clear details of items. Simple to order and arrived quickly.
Great service
Highly Recommend
Ordered on the Monday and received the following day. Beautiful simple little 21 charm in a cute little pouch made from recycled bottles. Thank you so much. Highly recommend. Well done to Royal Mail too.
well made
well made, unique, cedar tree. Good size. Arrived when expected.
Beautiful charm bracelet
I can’t even put into words how beautiful the charm bracelet with added charms is …
For the price I paid , I wasn’t expecting it to be such good quality, I’m delighted to be given this to my daughter
Fantastic value for money , lovely packaging m, without a doubt I will be buying from thecharmworks in the future
Wonderful company and great service
Wonderful company and great service. I hadn’t changed my delivery address after a recent move and they responded within minutes after I emailed and sorted it out for me.
Charm for my granddaughters bracelet was perfect and really good value. Have used company twice now and will do so again without hesitation
Better in reality than on the website!
The charms received were actually much nicer than the website photos so that was a pleasant surprise!
I found the website easy to use
I found the website easy to use, the products are of great quality and true to description and design, I was surprised with details on the charms especially the spaniel one which matches ours. Delivery was a little slower than expected but I think this was more to do with the postal service being on strike rather than related to Charm Works delivery process
Nice quality
Good quality, easy to order, arrived really quick. Recommend!
Silver charm
The silver charm I ordered is lovely just what I wanted
Fabulous charms
Have been using The Charm Works for ages now and the service is excellent. The delivery is very quick and customer service brilliant. There is a huge array of charms for every occasion. Would recommend this company to anyone.
Purchased a silver charm bracelet with charms for 10 year old
Purchased a silver charm bracelet with 7 charms each portraying important parts of my 10 year old grandaughter’s life so far. They were attached free of charge to the bracelet in the order I had asked for before being posted to me. The first bracelet I ordered we decided was probably a little too small for her and so I sent it back and it was changed without any problem and the charms were put onto the new slightly larger bracelet. The staff were delightful to deal with. My granddaughter is thrilled with it and I have already had a Christmas tree delivered to add to her growing collection of charms for this Christmas. Really good choice of charms to choose from. Will be back and can definitely recommend.
Happy customer
Very happy with my purchase of bracelet and charms which were attached at no extra cost and came gift boxed. Postage was speedy and the item was well packaged.
Happy customer
I buy one or two charms every year for my granddaughter from this site
Easy to order fair prices and most importantly always up to or exceeding expectations.
Amazing customer service
Amazing customer service. I have twice sent my bracelet / charms back as the style wasn’t what i was after and they have processed exchanges with no fuss and with postage costs to Spain! The bracelets and charms are also excellent.
Dissatisfied customer
Received 2 charms from THECHARMWORKS today. The charms were avaerage. The pouches they were in were plain Hessian, not the nice ones that they advertise with the logo on. As these are for a present we are not happy with the pouches.
The charms could have been bought anywhere.

Reply from TheCharmWorks
Celtic charm
I purchased the Celtic charm yesterday. It arrived in the post today! When I tell you I bought a similar item three weeks ago from another supplier which never arrived, and I’m still waiting for a refund.
So now, you imagine how pleased I am today, to be able to tie it to a little blue ribbon and give to my new Irish daughter in law. Thank you Alex
Great quality silver jewellery.
I ordered some silver earrings with enamelled designs and a silver charm. The silver and finishing are of very high quality and they come in very nice packaging. Delivery was very prompt.
I highly recommend this jeweller.
Absolutely first class company
Absolutely first class company. Amazing products, speedy delivery and very reasonable prices. I have been using these guys for myself and as presents for others for a few years now and will continue to do so. I would recommend them to anyone. Absolutely brilliant!!! ⭐
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