Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
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Review summary
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Reviews shaping this summary
My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
Firm/restore moisturiser excellent product on skin of 66 yrs old, people complimented had i changed my make up. My skin looks brighter n fresher. I told no one that i had changed my skincare products... See more
Company replied
Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.7
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Its only been a few days but already I…
Its only been a few days but already I can see and feel a difference, my skin is much smoother and more vibrant looking forward to see how much more improvement I get, I will definitely be ordering again
July 21, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Amy,
Thank you so much for your lovely feedback! We're thrilled to hear that you're already noticing a difference after just a few days — smoother, more vibrant skin is exactly what we aim for. It’s wonderful to know you’re looking forward to the continued results, and we’re excited to be part of your skincare journey. We truly appreciate your support and look forward to your next order!
Warmest regards,
The Chelsea Laboratory Team
My skin has not looked this good in years
Firm and Restore is an amazing product, even on my very sensitive skin. It was delivered promptly, the customer service was impeccable and I feel that my skin has not looked or felt this good in years.
It is excellent value for money as a little goes a long way.
Highly recommended.
July 29, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Dawn,
Thank you so much for your kind words! We're absolutely delighted to hear that Firm and Restore is working so well for your sensitive skin — and that you're seeing such a positive difference. It's great to know that both our product and service met your expectations. We truly appreciate your recommendation and are so pleased you’re getting great value from your purchase. Here’s to your continued skin confidence!
Warmest regards,
The Chelsea Laboratory Team
The Results are Real
I'm 54, and have been going through the Menopause for a few years now and it really has had an effect on my skin, leaving me not very confident 😞
Already, after a few days my skin is starting to look fresher! 😻 It feels lovely when applying to your face & makes your skin feel real soft❣️ I can't wait to see the results, after a couple of weeks of using.
I'm so pleased I invested in this product and I would Highly recommend it❣️
July 28, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Rachael,
Thank you so much for sharing your story. We're truly glad to hear that Firm and Restore is already helping your skin feel fresher and softer — especially during such a personal and challenging time. It means a lot to know that the product is helping you regain confidence, and we’re excited for you to see even more results in the weeks ahead. Your recommendation means the world to us! ❤️
Warmest regards,
The Chelsea Laboratory Team
I have seen a difference to my skin as…
I have seen a difference to my skin as soon as I used the restore cream.
My skin has never felt so fresh and at age 56 it has been looking tired lately
Even my family have noticed a difference.
I will be purchasing more also the nighttime restore.
I have tried numerous products from other retailers. Now I have eventually found the one that works perfect for me. I highly recommend to try this
July 28, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Lisa,
Thank you so much for sharing your experience! We're absolutely thrilled to hear that you're already seeing such a wonderful difference in your skin — and even more so that your family has noticed too! At 56, your skin deserves to feel fresh, radiant, and full of life, and we’re so glad the Firm and Restore Formula is helping you feel just that. It means a lot to know that, after trying so many products, you’ve found one that truly works for you. We’re excited for you to try the Nighttime Restore as well and look forward to hearing more about your results!
Warmest regards,
The Chelsea Laboratory Team
Lovely product, irritating ordering process
I love the products even though they are more expensive than I would usually go for. Highly moisturising without being too heavy.
But I dread re-ordering because they will make you sit through an interminable video once you have already bought six bottles (threatening that the order might not go through!), to buy extra bottles at a cheaper price. AND this time I got a call from the States offering me an extra discount too if I did it over the phone. No way am I going to make a purchase from an unsolicited call. So basically the re-ordering process was even more offputting than normal.
I’m a fan, can’t you just make it quick and simple for us? If this happens again, I’m going to do more research into an alternative face cream.
July 27, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Angie,
Thank you so much for your honest and detailed review. We’re genuinely glad to hear that you love the products and find them highly moisturising without being too heavy — especially given that they’re a bit of a splurge for you.
We also truly appreciate your candid feedback about the re-ordering process. We're sorry to hear it felt frustrating and overly complicated. Your experience matters deeply to us, and we never want the ordering process to detract from the quality of the product itself. Please rest assured, we're actively working on making the re-ordering journey smoother and more user-friendly for our loyal customers.
Your continued support means a lot, and we hope to earn the opportunity to keep you as a happy customer — without the hassle next time.
Warmest regards,
The Chelsea Laboratory Team
A very nice simply packaged face cream
I've been using firm and restore for a few days now. It has a lovely citrus smell and absorbs into the skin easily leaving my face feeling hydrated and yes I have to say plumper. I'm 56 so my lines and wrinkles are a little more defined but I do think they are less noticeable. Maybe a bit of wishful thinking but even after just a few days I think there is a difference in a positive way. So hopefully in 30 days I shall really be able to say - "yes this is a lovely product "
Nicki
July 18, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Nicki,
Thank you so much for sharing your early impressions! We're so pleased to hear you're enjoying the citrus scent and how easily the formula absorbs into your skin. It's wonderful that you're already noticing a difference in hydration and plumpness — and we truly believe that with continued use, you'll see even more visible results. We can't wait to hear your 30-day update, and we're grateful to be part of your skincare journey!
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore test
I'm a first time user of firm and restore. It is still early days as I've only just started using it but I can feel my skin tightening and much smoother. The next part of my face will be my neck which I'm going to try it on.
I will update you in a few weeks to see the progress.
July 22, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Patrick,
Thank you for sharing your first impressions! We're so pleased to hear that your skin is already feeling smoother and more tightened — that’s a fantastic start. Using it on your neck is a great idea, and we look forward to hearing how things progress over the next few weeks. Please do keep us updated — we’d love to follow your journey!
Warmest regards,
The Chelsea Laboratory Team
Have just started products so…
Have just started products so experience is limited. However skin seems firmer and plumper.
Service is very good as is customer service.
Will carry on using products.
July 23, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Marie,
Thank you so much for your lovely feedback! We're delighted to hear that your skin already feels firmer and plumper — that’s a wonderful early sign. We're also glad to know you’ve had a great experience with our service and customer care. It means a lot to us. We look forward to hearing how you get on as you continue using the products!
Warmest regards,
The Chelsea Laboratory Team
Video starts of good about at home…
Video starts of good about at home natural hack so you watch this video it goes on so long then it just drags you in to buy another useless product grow old gracefully there is no fix it’s all part of life
Please stop getting dragged into these con artist just eat healthy and drink water that’s the secret
July 24, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Steve,
Thank you for sharing your thoughts. We completely understand your concerns and appreciate your honesty. While we agree that a healthy lifestyle is absolutely essential—things like eating well, staying hydrated, and caring for your body naturally—we also believe that it's okay for people to seek out products that help them feel more confident in their skin.
Our formula was created with that exact goal in mind: to support those who want to look and feel their best as they age, using high-quality, science-backed ingredients. We're sorry to hear the video didn’t resonate with you, and we take your feedback seriously as we continue improving how we communicate.
Wishing you continued health and happiness on your wellness journey.
Warmest regards,
The Chelsea Laboratory Team
Must think we are all stupid!
Must think we are all stupid!
Video which goes on for ages talking utter garbage.
Waste of time mob to avoid!
July 21, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Rich,
We're truly sorry to hear you felt this way. Our video was designed to provide thorough information about the product, but we completely understand that the length or style may not suit everyone. Your feedback is valuable, and we'll take it on board as we look to improve the experience for all our visitors. If there’s anything we can do to support you directly, we’d be happy to help—please don’t hesitate to reach out.
Warmest regards,
The Chelsea Laboratory Team
Beautiful moisturiser!
Great product, promptly delivered!
I've only been using the cream for a few days, so too early to say. I have high hopes, however, as this lightweight moisturiser provides a wonderful, flawless base for my foundation.
July 17, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Christina,
Thank you so much for your kind feedback! We're glad to hear you're enjoying the lightweight texture and how well it works as a base under your foundation. While it’s still early days, we’re hopeful you’ll start seeing the benefits with continued use. Please keep us updated—we’d love to hear how you get on!
Warmest regards,
The Chelsea Laboratory Team
Love the products just wish the video…
Love the products just wish the video didn’t go on so long I started watching it several times in the last few months but decided my time was too short to listen to the same thing over and over again.
July 19, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Gayle,
Thank you so much for your kind feedback and for giving our products a try! We're really glad to hear you're loving them. We completely understand your point about the video — we aim to provide as much helpful information as possible, but we appreciate that it can feel a bit long, especially if you've seen it more than once. I'll be sure to pass your feedback to our team as we're always looking for ways to improve the experience. Thank you again for your support!
Warmest regards,
The Chelsea Laboratory Team
I have been using the firm and restore…
I have been using the firm and restore for a few months now also, the eye cream. I have definitely noticed a difference with reduces lines around and under my eyes, my forehead and mouth. It's difficult for me to say if it's down to these products alone because i started taking collogan shots and suppliments around the same time. However, i will continue using these products because they feel beautiful on my skin as a stand alone moisturiser. Absorbs beautifully and leaves my skin silky soft with no greasy residue. It's light on the skin which makes it a pleasure to use too. I have just ordered the firm and restore night cream and i'm looking forward to that arriving. I love a night cream and i'm glad thos is in production because i've just been using the one product day and night. I think mentalky a night cream feels like a little slice of luxury. I've seen a couple of bad revuews and frankly i don't understand why. One was about the product and the other about customer service. Well yiu already know what i think about the product but, as far as customer service gies, i have to say they've been nothing short of exempolary so that's left me a little confused. In conclusion, i personally highly recommend the products i've used to date. I'll let you know about the night cream but, i expect that to be every bit as good.
July 17, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Dawn,
Thank you so much for taking the time to share your detailed experience with our Firm and Restore products, as well as the eye cream! We're thrilled to hear you've noticed positive changes in your skin and that the textures and feel of the products have made them such an enjoyable part of your routine.
We completely understand your point about combining skincare with supplements—it's great that you’re investing in your skin from different angles, and we’re glad our products play a role in your results.
It’s also lovely to hear your kind words about our customer service team. We always aim to provide both quality products and support, so your feedback means a lot.
We’re excited for you to try the Firm and Restore Night Cream! Like you said, there’s something comforting and indulgent about a dedicated night treatment. Please do keep us updated once you've had a chance to experience it.
Thank you again for your recommendation and ongoing support. We're here anytime you need us!
Warmest regards,
The Chelsea Laboratory Team
I have ordered Firm and Restore and…
I have ordered Firm and Restore and await delivery. However, I have to advise that I aged a few years listening to the long winded SELL which was not necessary at all
July 17, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Joe,
Thank you for your order and for sharing your honest feedback. We're glad to have you as a customer and appreciate you pointing this out. We’ll definitely review the length of our presentation, as it’s important to us that the experience feels clear and respectful of your time. We hope you’ll love the Firm and Restore once it arrives—please don’t hesitate to reach out if you need any support along the way.
Warmest regards,
The Chelsea Laboratory Team
Very kind and helpful staff.
July 14, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Julie,
Thank you so much for your kind words! We're delighted to hear that you found our team helpful and friendly. If there's anything more we can do to support you, please don't hesitate to reach out.
Warmest regards,
The Chelsea Laboratory Team
Excellent products with amazing results.
Since using the Chelsea Lab products I have noticed massive improvements to my nails, they are back to the length and strength they used to be. Several people have commented on my lovely natural nails.
My hairdresser has commented on how my hair is thickenning up and in much better condition too.
This is all down to the great products from the Chelsea Laboratory.
July 15, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jane,
Thank you so much for sharing your experience! We're absolutely delighted to hear that you're seeing such great improvements—not just in your nails but in your hair as well. It’s always lovely when others notice the difference too! We’re thrilled that The Chelsea Laboratory products are helping you feel more confident and we really appreciate you taking the time to let us know.
Warmest regards,
The Chelsea Laboratory Team
Excellent Customer Service and Prompt Delivery
Used my Firm and Restore Formula for the first time today. The cream is light and silky with a very pleasant slight aroma, which was easily absorbed into the skin on my face and neck leaving it feeling soft and smooth. Looking forward to future results!
July 14, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Brenda,
Thank you for sharing your first impressions! We're so pleased to hear you’re enjoying the texture and feel of the Firm & Restore Formula, and that it's already leaving your skin feeling soft and smooth. We're excited for you to experience the longer-term benefits—please do keep us updated on your progress!
Warmest regards,
The Chelsea Laboratory Team
-amazing product
Hi Melissa, thank you I have already started to use my firm & restore formula - after just a week of use I can definitely see the difference in my face it’s brighter & firmer my 2 daughters say they can see the difference in my skin - I will definitely reorder more.
Regards
Karen
July 13, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Karen,
Thank you so much for sharing your experience! We're really happy to hear you're already seeing such positive changes—and how lovely that your daughters have noticed too. It’s great to know the Firm & Restore Formula is making a difference for you.
We look forward to helping you with your next order whenever you're ready. If you need any assistance, our team is always here to help.
Warmest regards,
The Chelsea Laboratory Team
A skin product that works
Wow … I started using my Firm & Restore Formula as soon as I received it - so I’ve only been using it for 4 days. Maybe that’s too early to tell what the full benefits will be but right now my skin definitely feels firmer & looks healthier & glowing. It gives me the confidence to wear minimal make up & still feel that I look good so I’m looking forward to its continuing effects!
July 14, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Barbara,
Thank you so much for sharing your early results! We're really pleased to hear your skin already feels firmer and looks healthier after just a few days of using the Firm & Restore Formula. It’s wonderful to know it’s giving you that extra boost of confidence too.
We’re excited for you to see even more improvements as you continue using it—please keep us updated on your progress! If you ever need any support, we’re always here to help.
Warmest regards,
The Chelsea Laboratory Team
Firm & Restore Formulas really do work
So, this is literally Day 2 of using Firm and Restore Formula (both day and night formulas) and already I have noticed a difference (which amazed me as I was sceptical); my “crows feet” seem to be less visible, as are my “frown lines” and also the lines that have appeared around my lips over the past year. Both formulas feel fantastic when applied and neither of them leave your skin feeling greasy as they’re both easily absorbed. My only wish is that I had discovered these products sooner! I’ve been a dedicated consumer of another major skincare brand for 30 plus years but I feel the “Firm and Restore” Formulas are my new “go to” products. Thank you for bringing such a great product to market, and for making it affordable for everyone so we can all enjoy better looking skin without the need of surgery.
July 11, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear,
Thank you so much for sharing your experience! We're thrilled to hear you're already noticing visible improvements after just two days of using the Firm and Restore Formulas. It’s wonderful to know the products are not only delivering results but also feel great on your skin without leaving any greasiness. We're truly honoured to become your new skincare favourite after 30 years with another brand—that's the highest compliment we could hope for. Thank you for giving us a try and for your kind words about our mission to make effective skincare accessible to everyone. We’re excited for you to see even more results in the coming weeks!
Warmest regards,
The Chelsea Laboratory Team
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