Thank you for sending my order of Firm and Restore Formula. I ordered 6 bottles to take advantage of the big discount. I have only been using for a few days, but already my skin is so much bett... See more
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Review summary
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Reviews shaping this summary
My order for Firm & Restore arrived quickly and was well packaged. The cream is a nice texture and pleasantly scented. Whilst it provides a good smooth base for underneath make-up, I haven't... See more
Company replied
I’ve only been using the Firm and Restore Formula for about a week, so it’s still early days and I haven’t noticed any dramatic changes yet, but my skin looks a little more plump !, my husband... See more
Company replied
Firm/restore moisturiser excellent product on skin of 66 yrs old, people complimented had i changed my make up. My skin looks brighter n fresher. I told no one that i had changed my skincare products... See more
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Company details
Written by the company
The Chelsea Laboratory is a luxury skincare brand that prides itself on providing high quality, effective products that deliver long lasting results. Our focus is on anti-aging skincare, and we have received amazing feedback and reviews from thousands of satisfied customers. Our flagship product, The Firm and Restore Formula, is an anti-aging day cream that targets the MMP protein, which is responsible for breaking down collagen and causing wrinkles. By inhibiting the devastating effects of this protein, our cream helps to restore collagen production and give skin a firmer, more youthful appearance. At The Chelsea Laboratory, we believe that everyone deserves to have beautiful, healthy skin, and we are committed to using only the finest ingredients and most advanced skincare technology in all of our products. Our commitment to quality and effectiveness has earned us a reputation as a trusted and respected skincare brand. The Chelsea Laboratory reviews ourselves constantly so that we provide the best service and products to our customers. Whether you are looking to reduce the appearance of fine lines and wrinkles, or simply want to maintain healthy, radiant skin, The Chelsea Laboratory has a product that is right for you. We invite you to try our products and experience the difference for yourself.
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3.7
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Lovely product …
My Firm and Restore Formula arrived prompt as promised. I have been using the Formula for a few days now and my skin feels soft and nourished, thank you.
February 26, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Susanah,
Thank you so much for your lovely feedback!
We’re so pleased to hear that your Firm & Restore Formula arrived promptly and that you’re already noticing your skin feeling softer and more nourished after just a few days. That early boost of hydration is exactly what we designed the formula to deliver.
We can’t wait for you to see even more benefits as you continue using it. Thank you for choosing The Chelsea Laboratory — we truly appreciate your support 💛
Warmest regards,
The Chelsea Laboratory Team
I noticed a difference under my eyes…
I noticed a difference under my eyes after using it for the first time, less puffyness.
February 25, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Denise,
Thank you so much for sharing this!
We’re so pleased to hear you noticed a difference under your eyes after just the first use — especially with reduced puffiness. That delicate under-eye area is often the first place people see visible improvements, so it’s wonderful that you experienced that so quickly.
With continued use, many customers report even smoother, firmer-looking skin in that area over time, so we’re excited for you to see how your results continue to develop.
Thank you again for your support of The Chelsea Laboratory — it truly means a lot to us.
Warmest regards,
The Chelsea Laboratory Team
Took far too long
OMG. I don’t have enough time in my life to listen to this drivel! Melissa loves the sound of her own voice. I never even made it to the end because I was getting so annoyed. Maybe I would have ordered some even after watching numerous actresses (some who seem to be in every advert on tv) but I couldn’t listen for this long!
Make your presentation shorter Mellisa!!
February 26, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Marjorie,
Thank you for taking the time to share your honest feedback — we truly appreciate it.
We completely understand that long-form presentations aren’t for everyone. The video was designed to thoroughly explain the science behind the formula, the ingredients used, and what kind of results customers can realistically expect. That said, we hear you — not everyone wants (or has time for!) an extended walkthrough before seeing the details.
Your feedback about making the presentation shorter and more direct is valuable, and we’ll absolutely take it on board. The goal is to inform, not frustrate.
At The Chelsea Laboratory, we’re always looking for ways to improve the customer experience, and comments like yours help us do exactly that.
We’re sorry we lost your interest along the way, but we do appreciate you giving it a try and sharing your thoughts.
Warmest regards,
The Chelsea Laboratory Team
Sleazy company automatically enrolled you in a subscription no matter what you order without your permission. Then, if you do order something, they call you trying to get you to order more-.Harassing.
I was truly interested in this product during the first couple of minutes. Wanted to fast forward through the sales pitch so I could see how much the product was and check about ordering, but that option was not available after another two minutes I could see this was going to go on and on and on and on, and I never buy products from companies that do that, especially with no option to fast forward and get right to the point which never happened. Wondered how long She was going to drone on and after reading the reviews it’s quite obvious that I’m not the only one that gave up. Then after reading that they automatically set you up a subscription without your permission as well as call you on the phone to try to sell you more products so glad I did not give them the time a day. A sleazy company that will take advantage of a potential buyer and once they lock you in, you have to go through hell to undo what they have done.
February 23, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sally,
Thank you for taking the time to share your concerns. We’re genuinely sorry to hear that this was your impression of us.
First and foremost, we want to be absolutely clear: we do not automatically enroll customers into subscriptions without their knowledge or consent. Any subscription option is clearly presented during checkout and must be actively selected by the customer. We would never intentionally sign someone up without permission.
We’re also sorry if our educational video felt too long or frustrating. It was created to thoroughly explain how the formula works, the ingredients used, and what results customers can realistically expect — but we completely understand that not everyone prefers that format. Your feedback about wanting a faster way to access pricing and ordering information is noted and appreciated.
At The Chelsea Laboratory, transparency and customer satisfaction are extremely important to us. If anyone ever has concerns about billing, subscriptions, or communication preferences, our support team resolves them promptly and respectfully — without “going through hell,” as you described.
We truly regret that we didn’t make a better first impression and appreciate you sharing your experience. Feedback like this helps us continue improving how we communicate and serve our customers.
Warmest regards,
The Chelsea Laboratory Team
I love the Firm and Restore Formula
I love the Firm and Restore Formula. As soon as it ran out I noticed the difference.. my lines came back! So I immediately bought another one. Everyone notices the difference when I use it and I feel more confident!
It's definitely the best cream around and worth the money.
February 23, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Michelle,
Thank you so much for your amazing feedback!
We’re absolutely delighted to hear how much you’re loving Firm & Restore Formula — and it really says a lot that you noticed the difference as soon as you ran out! That consistency truly makes all the difference when it comes to maintaining smoother, firmer-looking skin.
It’s wonderful to know that others are noticing the results too, but even more importantly, that it’s helped boost your confidence. That’s exactly why we created it.
Thank you for your continued trust and support — it genuinely means the world to us. 💛
Warmest regards,
The Chelsea Laboratory Team
Excellent!
I’ve only been using this Firm and restore product for 5 days so wasn’t really expecting any results this fast. Wow, I can honestly say that I am shocked. My skin already appears smoother with a lot of the fine lines on my cheeks less noticeable. The cream has a silky texture and a pleasant smell. I’m looking forward to seeing what this cream can do after using for a few weeks.
I had to contact their Customer Service team for a problem with my delivery. I must say that they were fantastic. It makes a pleasant change.
February 5, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Tracy,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you’re already noticing smoother-looking skin and softer fine lines after just five days — that’s fantastic to hear. It’s great that you’re enjoying the silky texture and subtle scent too; we put a lot of care into creating a formula that feels as luxurious as it performs.
We’re also especially pleased that our Customer Service team was able to quickly resolve your delivery issue. Providing prompt, supportive help is just as important to us as delivering visible results, so your kind words truly mean a lot.
Thank you again for sharing your experience with Firm & Restore Formula — we’re excited for you to see how your skin continues to improve over the next few weeks!
Warmest regards,
The Chelsea Laboratory Team
A Little Bit of Magic
Very impressed with the Firm & Restore product and already seeing great results with softer yet firmer skin plus reduction in fine lines. So pleased I stumbled upon The Chelsea Laboratory Site.
February 16, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Janice,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you’re already seeing and feeling the benefits of Firm & Restore — softer yet firmer skin and a visible reduction in fine lines is exactly what we aim for. It’s always wonderful to know the results are shining through so quickly.
And we’re just as pleased that you “stumbled upon” The Chelsea Laboratory! We truly appreciate you giving us a try and taking the time to share your experience.
We look forward to supporting you on your skincare journey — and we’re excited for you to see even more improvements in the weeks ahead.
Warmest regards,
The Chelsea Laboratory Team
Firm and Restore Formula.
Firm and Restore Formula.
Simply the best product I have ever purchased for my face ♥️
My skin looked fabulous, fresh and smooth within a couple of days and I have already had so many compliments from friends and family 👍🏻
Easy to apply and I am delighted with my new daily skin routine ♥️
Thank you
Liz
February 15, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Liz,
Thank you so much for your wonderful review of Firm & Restore Formula.
We’re absolutely delighted to hear that you’re seeing such a fresh, smooth glow within just a few days — and even more thrilled that friends and family are noticing too! There’s nothing better than confidence that shines through.
It’s lovely to know the formula has become such an easy and enjoyable part of your daily routine. That’s exactly what we aim for — effective skincare that feels effortless.
Thank you again for taking the time to share your experience. We truly appreciate your support and are so pleased you’re loving your results. 💛
Warmest regards,
The Chelsea Laboratory Team
Loving my Firm and Restore
Loving my Firm and Restore , I can feel the difference already my skin feels smoother and taut !
I was also impressed with your service and delivery speed plus
Excellent customer service
Clair x ( happy customer)
February 11, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Clair,
Thank you so much for your lovely feedback on Firm & Restore Formula.
We’re thrilled to hear you’re already feeling the difference — smoother, more taut skin is exactly what we designed the formula to support. It’s wonderful that you’re noticing those changes so quickly!
We’re also so pleased that our service and delivery impressed you. Providing efficient shipping and genuinely helpful customer care is just as important to us as creating effective skincare.
Thank you again for sharing your experience — we’re so happy to have you as part of the community. 💛
Warmest regards,
The Chelsea Laboratory Team
Notice The Difference…
I have only been using Firm and Restore Formula for a few days and already I have noticed my facial skin is so soft. I cannot wait to see the difference after a fortnight of daily use.
February 14, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Virginia,
Thank you so much for sharing your experience!
We’re delighted to hear that after just a few days your skin is already feeling softer — that’s such a wonderful start. Consistent daily use really does make a difference, so we’re excited for you to see how your skin continues to improve over the next couple of weeks.
Please do keep us updated on your progress — we love hearing how our customers get on with their results. Thank you again for choosing us and for taking the time to leave your review. 💛
Warmest regards,
The Chelsea Laboratory Team
Great little lift
Good morning Melissa,
I would just like to write a few lines to let you know how ive been getting on with my firm and restore cream.
It's only been a week but I have noticed a big difference in the dark circles around my eyes less puffiness around them too.
Crows feet are less visible too and the fine lines on my neck are looking less prominent.
I'm so glad I came across your products I will definatley recommend this to my friends and family and it gets 5 stars 🌟 from me.
Yours sincerely
Fiona Mahaffy
February 9, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Fiona,
Thank you so much for your wonderful feedback on Firm & Restore Formula.
We’re thrilled to hear that in just two days your skin is already feeling firmer and that you’re noticing improvements in your wrinkles — that’s such an encouraging start. With continued daily use, results can become even more noticeable over time, so we’re excited for you to see how your skin progresses in the coming months.
It truly means a lot that you’ve recommended us to your friends — personal recommendations are the highest compliment we could receive. Thank you again for your support and for sharing your experience. 💛
Warmest regards,
The Chelsea Laboratory Team
Very good and speedy communication
Very good and speedy communication, very swift delivery.
The product is very good and results so far are good and promising
February 11, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Rita,
Thank you so much for your lovely feedback!
We’re delighted to hear that you were pleased with both our communication and the speedy delivery. Providing a smooth, reliable service is just as important to us as creating products our customers love, so your comments truly mean a lot.
It’s also wonderful to know that you’re already seeing good and promising results. We’re excited for you to continue your journey and hope you’ll see even more improvements in the weeks ahead.
Thank you again for your support ✨
Warmest regards,
The Chelsea Laboratory Team
Very expensive amd ineffective product.
Very expensive product and for me a waste of money. Seems just like any cheap moisturiser. Bought on special offer for three so still using - has made no difference at all to my skin. Only myself to blame by being taken in by the hype and some reviews - are they genuine? Sorry but I cannot recommend.
February 10, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Linda,
Thank you for taking the time to share your honest feedback — we’re genuinely sorry to hear that the product hasn’t met your expectations.
We completely understand how disappointing it can feel when something you were hopeful about doesn’t deliver the results you were looking for. Skincare can be very individual, and while many of our customers experience visible improvements, we recognise that results can vary depending on skin type, concerns, and consistency of use.
We’d also like to reassure you that all reviews shared are from genuine customers, and transparency is extremely important to us.
If you’re still within your guarantee period, please don’t hesitate to reach out to our customer care team. We’re always happy to look at options and ensure you feel supported — your satisfaction truly matters to us.
Thank you again for giving us a try and for sharing your thoughts.
Warmest regards,
The Chelsea Laboratory Team
Received my Firm & Restore Formula
Received my Firm & Restore Formula. All neatly packaged.
In my late 70's I was so very sceptical about how at this late stage this formula would change my skin.
Amazing after only three days my skin looks more smooth and softer. My wrinkles are less deep. Imagine what I will look like after a few weeks. Very pleased. Thank you Melissa.
February 2, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Jean,
Thank you so much for sharing your wonderful experience — it truly means a lot to us.
We completely understand the scepticism, especially with so many products out there making big promises. That’s why it’s so lovely to hear how quickly you’ve started to notice smoother, softer-looking skin after just three days. Seeing those deeper lines appear less noticeable so early on is always such an encouraging sign.
We’re so pleased you’re happy with your results so far, and we’re excited for you to continue seeing the benefits over the coming weeks. Thank you again for your trust and for taking the time to leave such a thoughtful review — it really does make our day.
Warmest regards,
The Chelsea Laboratory Team
I want to give an honest review for…
I want to give an honest review for firm and restore. I am really disappointed with this product I have ordered six bottles twice now but my face and neck still look exactly the same so it does not work. I will say that a tube of cream lasts for four weeks and goes on lovely but does not do what it says it will do. I have giving it two stars because it smells nice and the tube last for four weeks. Please if you buy this do not expect miracles .
April 1, 2025
Unprompted review
Reply from The Chelsea Laboratory
Dear Jenny,
Thank you for taking the time to leave such a detailed and honest review — and for your continued support in ordering from us more than once.
We’re genuinely sorry to hear that, despite using multiple tubes, you haven’t seen the visible changes you were hoping for. We completely understand how frustrating that must feel, especially after committing to the product for several months.
We do appreciate you acknowledging that the cream applies beautifully, smells lovely, and lasts well — but of course, what truly matters is whether you see meaningful improvements. Skincare can be highly individual, and while many customers experience noticeable firming and smoothing, results can vary depending on skin type, age, and specific concerns.
We also agree with your point — we never want anyone to expect “miracles.” Our goal is gradual, realistic improvement in skin texture and appearance over time.
As mentioned in our previous email correspondence, we’re always here to support you. If you’d like to reach out again, we would genuinely welcome the opportunity to look at options for you and ensure you feel fully supported.
Thank you again for giving Firm & Restore Formula a thorough trial and for sharing your experience so openly.
Warmest regards,
The Chelsea Laboratory Team
Long boring advert
Jesus Christ, the waffle. Just like an American company. I had other tabs open and played Wordle and Quordle, and kept the sound low. Why would you buy 6 bottles if you don't know if they are good. I believe if it is a good product, you would say, try one first, then I bet you will buy more. Sounds like an American scam. Try samples from Space NK or a department store
February 7, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Gina,
Thank you for sharing your thoughts.
We’re sorry to hear that our approach didn’t resonate with you. We understand that long-form educational videos and detailed explanations aren’t for everyone. Our intention is simply to fully explain the science, ingredients, and how the product works so customers can make an informed decision — never to overwhelm or mislead.
Regarding our bundle options, we always offer single-bottle purchases as well as larger value packages for customers who prefer a lower cost per bottle. Many skincare products require consistent use over several weeks to assess results properly, which is why some customers choose multi-bottle options — but it is absolutely a personal choice.
We’d also like to reassure you that we are a UK-based brand, and transparency and customer satisfaction are extremely important to us. We stand by our formulations and offer a money-back guarantee so customers can try the product with confidence.
We genuinely appreciate feedback, even when it’s critical, as it helps us continue improving both our communication and customer experience.
Warmest regards,
The Chelsea Laboratory Team
Firm & Restore formula really work's
Firm & Restore formula really work's! Already I can see a difference to my fine lines.
February 2, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Louise,
Thank you so much for sharing your experience!
We’re absolutely delighted to hear that you’re already noticing a difference in your fine lines — that’s wonderful to hear. It’s always encouraging when customers begin to see visible improvements, especially in the early stages of use.
Consistency is key, so we’re excited for you to see how your results continue to develop over the coming weeks.
Thank you again for your lovely feedback and for choosing Firm & Restore!
Warmest regards,
The Chelsea Laboratory Team
My order for Firm & Restore arrived…
My order for Firm & Restore arrived quickly and was well packaged.
The cream is a nice texture and pleasantly scented.
Whilst it provides a good smooth base for underneath make-up, I haven't yet noticed any reduction in wrinkles that I have under my eyes or saggy areas which I have along my jaw line.
Its only been two weeks, so im not too disappointed and happy to persevere with it.
February 5, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Kathy,
Thank you for taking the time to share such a thoughtful and honest review. We’re really pleased to hear your order arrived quickly, was well packaged, and that you’re enjoying the texture and scent of Firm & Restore Formula, as well as how it sits under make-up.
You’re absolutely right that at two weeks it’s still early days, especially for concerns like under-eye lines and jawline firmness, which typically take longer to show visible improvement. Many customers start to notice more pronounced results with continued, consistent use over the following weeks.
We truly appreciate your patience and perseverance, and we’d love to hear how you get on as you continue using it. Thank you again for giving Firm & Restore Formula a try and for sharing your experience so far.
Warmest regards,
The Chelsea Laboratory Team
Lovely lush cream
Firm and restore cream I enjoyed immediately prompt arrival and enriching to my skin routine. Have noticed lessening in lines a softer feel to my skin. I am sensitive and have no issues. It was been a great addition to my beauty routine recommend
Sarah Leigh on sea
February 4, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Sarah,
Thank you so much for sharing your experience. We’re delighted to hear that Firm and Restore arrived promptly and has fitted so well into your skincare routine. Noticing softer skin and a reduction in the appearance of lines is wonderful, and we’re especially pleased to hear that it’s been suitable for your sensitive skin. Thank you for your recommendation and for taking the time to leave such lovely feedback.
Warmest regards,
The Chelsea Laboratory Team
Dreadful selling technique
Goodness what a waste of my time. Sales technique certainly needs an overhaul. The You Tube video droned on and on and on hinting that it was a routine thst helped skin only to find that the routine in fact involved buying their products! I didn’t - wouldn’t trust a company that has this sort of selling technique. Awful experience.
February 4, 2026
Unprompted review
Reply from The Chelsea Laboratory
Dear Lorna,
Thank you for taking the time to share your honest feedback.
We’re genuinely sorry to hear that you found the video frustrating and that it left you with a negative impression of our brand. That certainly isn’t the experience we want anyone to have. Our intention is to explain the science and routine thoroughly so viewers can make an informed decision, but we understand that this style isn’t for everyone.
We truly value transparency and would never want anyone to feel misled or pressured. Your feedback about the format and length of the presentation is appreciated, and we’ll be sure to pass it on to our team as we’re always looking for ways to improve.
If you ever have any questions about our products or would prefer a straightforward summary of how they work, our customer care team would be more than happy to help.
Thank you again for sharing your thoughts — feedback like this helps us do better.
Warmest regards,
The Chelsea Laboratory Team
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