Thechemistlive Reviews 78

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid! Paid for tests for my family for Christmas and had to cancel as U.K. government banned international travel. Kept deposit despite promising it could be used against another test. Now not respo... See more

Company replied

Rated 1 out of 5 stars

covid 19 test x10 goods arrived all loose in one box,not in sealed boxes ,nearly all were at end date, customer that had sent them back before their letter was still inside complaining.not even flofl... See more

Rated 5 out of 5 stars

We booked appointments about three weeks in advance. This was followed up by text and email reminders. Our tests at 10am were carried out in a pleasant, professional and reassuring manner. The nega... See more

Rated 5 out of 5 stars

outstanding service, easy to book online at a time that suited us. arrived early which wasn’t a problem they accommodated us without any issues, my daughter and myself went in together. the place was... See more

Company details

  1. Travel Clinic
  2. Drug Store
  3. Medical Clinic
  4. Online Pharmacy
  5. Pharmacy
  6. Walk-In Clinic

Written by the company

The Chemist Live provides diagnostic tests, private services including private prescription dispensing and also travel health/vaccinations. As a registered pharmacy, we also provide many online and traditional pharmacy services.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fitness to Travel Certificate 5* service

A large group of us went to Dubai for Christmas and all of us attended Thechemistlive for our PCR Covid Test and Fitness To Travel Certificate. Our results and certificates were emailed to us within 24hrs. Muhammad made us very welcome. Muhammad did the test on all of us and is wasn't unpleasant in any way. He made the younger generation feel comfortable and his gentle nature and friendliness made them relaxed throughout the process. I would recommend Thechemistlive for the place to go for your PCR Covid Test and Fitness To Travel Certificate. They also carry out The Antigen tests, with the results within 15-20 minutes.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

A very professional service

My wife and myself travelled to Dubai during December and prior to travel contacted the vaccination centre in Whitefield for fit to fly Covid 19 tests.We were both very impressed with the polite and efficient way that Mohammed and his staff arranged a date for our tests and then carried out the tests.Our results were received as arranged and the whole process was completed very professionally and they were very helpful to my wife who is a disabled person.We would certainly use this service again if necessary.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service. The staff are highly professional, responsive and friendly. I found this service to be very reliable and I got what I needed with ease. I highly recommend this place and wouldn’t hesitate to use them again in future.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

The best COVID test experience available

We attended the clinic we were received on time and treated with the utmost respect Mohammed is friendly efficient and extremely knowledgeable we received the test which was only mildly uncomfortable we received the results within 15 hrs the next time we travel we will definitely use this lab can’t speak highly enough of them
Ian jeffries

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

I had booked a PCR test

I had booked a PCR test, unfortunately my flight was cancelled.The Chemist was very reassuring and have let me carry my deposit over to next test, if I ever get to Chile.Thank you.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend the service…

I would highly recommend the service provided. The PCR test was required on a Sunday and was easily booked with a deposit of £25 per person paid. Unfortunately the appointment was cancelled due to flying restrictions from the UK but if things changed the deposit although not refundable could be used again for up to a month. The cost of a lab test was £160 which I considered competitive. I would have no hesitation to rebook if the need arises in the future.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and professional.

We booked appointments about three weeks in advance. This was followed up by text and email reminders. Our tests at 10am were carried out in a pleasant, professional and reassuring manner. The negative results came through between 10pm and 10.30pm that same day. Perfect!

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Communication was excellent

Communication was excellent. Any questions that I had were answered really quickly.
We had the pcr test Friday evening and received the results on Saturday evening.
Muhammad was lovely and put us both at ease. Would highly recommend

January 13, 2021
Unprompted review
Rated 4 out of 5 stars

Very efficient young men

Very efficient young men, made the uncomfortable experience as easy as possible. Results were received in time. The parking is poor around the offices is poor, as I suggest that they advise clients on the best places to park when bookings are made.

January 13, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look