The Colourful Garden Company Reviews 

19
TrustScore 4.5 out of 5

4.5

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Company details

  1. Home Goods Store

Written by the company

Working from our studio in Sussex, we create beautiful baskets and hampers for all occasions. Our brand is synonymous with both luxury and the everyday. Whether it’s a gift, celebration or a family-day out, our range of luxury, handpicked hampers are for anyone with a passion for style whilst enjoying the great outdoors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19 reviews

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4-star
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1-star

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4.5

All reviews

(19)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Gift

Easy, quick ordering. Delivery was as requested. Bought as a gift and really well received, especially with the personalised lettering.

April 13, 2026
Rated 5 out of 5 stars

A beautiful product

A beautiful product, carefully packaged. Excellent customer service - prompt and helpful.

February 2, 2026
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Reply from The Colourful Garden Company

Thank you for your time Susan, I’m so glad you were happy with your product and the service:)

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great product.

December 16, 2025
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Reply from The Colourful Garden Company

Thank you so much. I’m so glad to hear you were pleased with everything:)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Delivered super fast, beautifully presented & my sister was delighted with her present.
Thank you!

December 23, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)

Rated 5 out of 5 stars

Great products great people

Great products great people , helpful and do what they say they will do

December 10, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)

Rated 5 out of 5 stars

Excellent products and service

Excellent company - high quality and unique products and outstanding customer service. Thank you so much - my friends love their gifts!

September 26, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)

Rated 5 out of 5 stars

Wedding gift - excellent!

Wedding gift - personalisation spot on and couple delighted with the hamper and gift wrapping - will most certainly purchase from the Colourful Garden Company again!

September 26, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)

Rated 5 out of 5 stars

Love the picnic basket

Love the picnic basket …the customer service..delivery..packaging …it is all perfect .thank you

September 10, 2024
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Reply from The Colourful Garden Company

Thank you so much for your lovely review.
I’m so glad you are happy with your personalised picnic basket and picnic blanket. Christine :)

Rated 5 out of 5 stars

Lovely product

Lovely product, beautifully presented and delivered on schedule.

September 4, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)

Rated 5 out of 5 stars

9th anniversary present

A lovely present for my daughter and son-in-law’s 9th wedding anniversary. They were delighted with it.

July 29, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket :)

Rated 5 out of 5 stars

Fantastic customer service and fabulous…

Fantastic customer service and fabulous product. I am so pleased with my purchase for my friends wedding next month

July 23, 2024
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Reply from The Colourful Garden Company

Thank you so much for taking the time to leave a review and we are so glad that you are happy with your picnic basket and service :)

Rated 3 out of 5 stars

I really liked the idea and concept but…

I really liked the idea and concept but felt it could be better by having the personalised letters on the side that you see with the straps otherwise when you carry it you don’t appreciate the detail!
The bottle opener could sit on the side or top .
The whole point of having something personal is to see it and stand out from the crowd and then more people would want to order their own!

July 3, 2024
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Reply from The Colourful Garden Company

Hello Janey Thanks for taking the time to leave a review. I am sorry the basket isn't quite how you would like it to be. The baskets that we personalise are already an established product, meaning we are unable to change the design. This means we are limited on some of the baskets where we are able to personalise them. The photography of each of our products should make it clear where the personalisation will be on the basket. Once again I do appreciate your comments and taking the time to leave a review.

Rated 3 out of 5 stars

Pretty Hamper basket but with 3 niggles

Very pretty hamper picnic basket that felt strong. Accessories inside were lovely and good quality. The cool section is a great idea. It came very well packaged and on time.
One of the basket lids was slightly off centre, and there were sharp metal 'twists' under the leatherette hinges that I had to file. Two of the sections are too small to fit the wine glasses in. This was a gift for my sister so I'm disappointed with the 3 faulty aspects, hence 3 stars.

June 25, 2024
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Reply from The Colourful Garden Company

Thank you very much for taking the time to leave a review. I really am sorry to hear you had a few niggles with the basket, this is very disappointing for you and for us. The glasses can be quite snug in the wicker holders for obvious reasons so that they don't rattle around but they should obviously fit in each of the sections and I am sorry to hear that they don't. Regarding the other couple of issue too, I am sorry if this wasn't noticed before it was sent out as our products are always checked. I'd like to get this resolved for you. I appreciate that this was a gift but if you or your sister would like to contact me directly we can hopefully help to sort this issue out. Once again thank you for taking the time to leave a review.
christine@thecolourfulgardencompany.co.uk

Rated 5 out of 5 stars

Stunning picnic basket

Ordering was so easy and the picnic basket was delivered on time. My daughter and her fiancé love it and are looking forward to using it once the weather improves.
Looked at so many different baskets online and this one was by far the best. Very happy with my purchase and would not hesitate to order this again.

July 2, 2024
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Reply from The Colourful Garden Company

Thank you Eleanor for your wonderful review, I am so glad you are happy with your basket:)

Rated 5 out of 5 stars

Lovely picnic hamper which we…

Lovely picnic hamper which we personalised. Great communication from the company too.

July 2, 2024
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Reply from The Colourful Garden Company

Hi Justine, thanks for your lovely review. I am so glad you are happy with your basket:)

Rated 5 out of 5 stars

The best customer service I’ve ever…

The best customer service I’ve ever experienced!

June 26, 2024
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Reply from The Colourful Garden Company

Thanks so much for taking the time to leave a review. I really hope you loved your basket:)

Rated 5 out of 5 stars

Just amazing!

Amazing service, amazing quality, amazing company.

June 13, 2024
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Reply from The Colourful Garden Company

Hi Sonia, Thank you so much for leaving a review, it means a lot to us as a small business. I am so happy that you loved your basket:)

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