Thecomfortshop Reviews 4

TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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Rated 1 out of 5 stars

Shocking Customer Service

I placed an order on 25th October and was advised that it was on it's way on 27th October. It's now over 2 weeks and my order has still not arrived even though their shipping policy states 3/4 days for the UK. I have contacted the company twice using the chat service, as you cannot speak to anyone on the phone, with no reply.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

No comfort

Their products are light weight and thin
Half price on the manufacturer website and a quarter price on temu
I have been totally had.
Don’t fall for their 10% off next order as it doesn’t work.
Total sham company.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap thin garbage

Do not let the word luxury think your buying luxury ,these towels are so thin it's shocking plus the bath towel is so small so avoid at all costs

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered towels

Ordered towels, not colour as was advertised and quality very poor. Emailed and used live chat many times, no response, no chance of refund/ return then. Won’t be wasting my money on this company again!

June 9, 2025
Unprompted review

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