The Compliance Guys Reviews 

179
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting how the team made complex processes manageable and straightforward. Many people found the staff to be incredibly helpful, supportive, and patient throughout their interactions, making the entire journey much less daunting. Reviewers frequently mention the outstanding support received during challenging applications, with many appreciating the clear guidance and consistent help. The professionalism, knowledge, and responsiveness of the team are often highlighted, ensuring that customers felt well-informed and supported at every stage. This dedication resulted in a smooth and efficient experience for numerous individuals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Consumers consistently report positive experiences with the service, highlighting its excellence and the... See more

Customer service

Customers had positive experiences with customer service, expressing appreciation for the excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with The Compliance Guys. Sean was really helpful from the start and then Jade took over and made sure all my questions were thoroughly answered. They’ve truly been amazing th... See more

Company replied

Rated 5 out of 5 stars

Couldn't have done it without these guys. Shaun and Jade were so helpful, supportive and patient. We can't thank them enough for assisting us through our FCA application. They have always m... See more

Company replied

Rated 5 out of 5 stars

I had an absolute great experience working with The Compliance Guys. Everyone you speak to, are so polite, informative and helpful. Jade Kelly was 5* to work with and I can easily say if it wasn't for... See more

Company replied

Rated 5 out of 5 stars

The team at The Compliance Guys have been absolutely fantastic in helping us get registered with the FCA. Every email, call, and message was answered quickly, and every question we had was dealt... See more

Company replied


Company details

  1. Consultant

Written by the company

Simple, no nonsense FCA Consumer Credit Compliance. We get you approved to offer finance to your customers and keep you compliant without complication. Caring not scaring


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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4.9

All reviews

(179)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional and responsive team…

Very professional and responsive team helped me all the way nice to deal with would definitely recommend

April 23, 2024
Unprompted review
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Reply from The Compliance Guys

Thanks for your review. We appreciate the opportunity to help and are thrilled to know you found the team to be so professional and responsive.

Rated 5 out of 5 stars

You will not be disappointed

The Compliance guys do an amazing job as an appointed representative I am able to offer finance in the same way I would if I was the sole licence holder however the compliance guys take all stress and additional admin away. Jenny our account manager has been outstanding and is always able to assist if needed.

April 21, 2024
Unprompted review
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Reply from The Compliance Guys

We’re grateful for your kind words. It’s always great to hear that we’ve helped take the pressure off by acting as your Appointed Representative and that Jenny reduced your stress and your admin.

Rated 5 out of 5 stars

Had a great experience with TCG and…

Had a great experience with TCG and specifically with Jenny. She was a massive help in getting us set up with our latest project. Really responsive and always there to help with any questions that we had. Couldn't recommend Jenny and the team more.

April 19, 2024
Unprompted review
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Reply from The Compliance Guys

Thank you for your lovely feedback about Jenny. We know this process can be a lot to navigate, so it is great to know that we were able to help provide reassurance and clarity along the way.

Rated 5 out of 5 stars

I had a wonderful experience with the…

I had a wonderful experience with the Compliance Guys Jenny was very professional, efficient, and went above and beyond to meet my needs helping me get started. I highly recommend the Compliance Guys for anyone looking for to get an FCA application or to use there services.

Thank you, Jenny much appreciated all that you have done to help me along.

April 16, 2024
Unprompted review
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Reply from The Compliance Guys

Many thanks for your review. We’re so glad you felt supported by Jenny and that she was able to go the extra mile for you. We’re always here if you need anything in the future.

Rated 5 out of 5 stars

Top notch service - 5 star!

I had a wonderful experience with the Compliance Guys ! Christie-Jane was professional, efficient, and went above and beyond to meet my needs helping me get FCA approval in record time. I highly recommend the Compliance Guys for anyone looking for top-notch service for FCA licence applications.

Thank you, Christie, for your outstanding work!

March 12, 2024
Unprompted review
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Reply from The Compliance Guys

It means a lot to us that Christie-Jane ensured you had a positive experience. Making compliance quicker and easier is of our top priorities, and we’re glad that came through.

Rated 5 out of 5 stars

Excellent Service

Everyone we spoke to from the initial call up until everything was finalised with the FCA was first class. Special mention to Jade Kelly for her guidance throughout and being on hand to meet any deadlines we were given.

February 9, 2024
Unprompted review
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Reply from The Compliance Guys

We're delighted to hear that Jade made such a good impression on you. Thanks for choosing us - your feedback truly motivates the team.

Rated 5 out of 5 stars

The Compliance Guys - FCA? Completed it Mate

The compliance guys are a great company very professional and informative. Sharon in particular was superb, nothing was too much trouble very knowledgeable with regards to the FCA andddd.... she always answered her phone!! Its a big commitment going for full authorisation but from point of submission to authorisations, it took 3 months! Can't thank Sharon enough for all her hard work!!

January 5, 2024
Unprompted review
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Reply from The Compliance Guys

Thank you - we will pass your comments on to Sharon. We always aim to combine clarity with knowledge, so we’re pleased to hear your experience reflected that.

Rated 5 out of 5 stars

Highly Recommended!

Start to finish the team at The Compliance Guys have been a breath of fresh for my compliance challenges! They helped me to become FCA authorized which is a minefield. I want to call Sharon and Jade who have been fantastic, assets to the team!

December 21, 2023
Unprompted review
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Reply from The Compliance Guys

Really appreciate your kind words. We couldn't be prouder of Sharon and Jade. In helping you feel confident with FCA requirements. Thanks again for your trust.

Rated 5 out of 5 stars

Excellent service

Excellent service! Christie, Sharon and Hannah all brilliant at their jobs and made whole process very easy
Thank you

December 1, 2023
Unprompted review
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Reply from The Compliance Guys

Thank you for taking the time to share your feedback on the dream team. We are committed to making compliance easier to understand, so it's great to know that our team achieved this.

Rated 5 out of 5 stars

Hannah has been a great help getting…

Hannah has been a great help getting our new company registered with the FCA. She is always quick to respond to any questions we have and has been a great support.

November 27, 2023
Unprompted review
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Reply from The Compliance Guys

Thank you for your thoughtful review. We know compliance can feel daunting, so it's great to hear Hannah helped make the process easier and you got the responses you needed in a timely manner.

Rated 5 out of 5 stars

Excellent service for Ellie

Excellent service from Ellie, has been there every step of the way and is always available to answer any questions we had along the way.

November 30, 2023
Unprompted review
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Reply from The Compliance Guys

We really appreciate you leaving this review. Working with clients like you makes it even easier to offer the levels of service that we pride ourselves on. Wishing you all the best with your continued success.

Rated 5 out of 5 stars

Dealt with Ellie in the sales…

Dealt with Ellie in the sales office,very friendly and made the process quick and easy

November 30, 2023
Unprompted review
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Reply from The Compliance Guys

Thanks for sharing your experience. We’re always here to help make the FCA process quick and easy, so we're glad that Ellie could do just that for you.

Rated 5 out of 5 stars

Ellie

Ellie was helpful and clear from the beginning. Very satisfied.

November 30, 2023
Unprompted review
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Reply from The Compliance Guys

Thank you for the fantastic feedback on Ellie's work. It’s great to hear that she's been so helpful. Clear compliance advice is our promise - and we’re so pleased you felt that from us.

Rated 5 out of 5 stars

Ellie is a breath of fresh air

Ellie is a breath of fresh air! When looking at getting my FCA License I thought I'd be speaking to a robot and would find the whole process boring but Ellie has been very helpful, chatty, informative and has helped answer all my questions and more!! Thank you Ellie for being a delight! I would recommend for anyone to speak to her if they are looking at obtaining a license.

November 30, 2023
Unprompted review
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Reply from The Compliance Guys

We’re really happy to hear that your experience with Ellie was such a helpful and enjoyable one. We know how important it is to feel confident in the person dealing with your case, and we’re proud to have been part of your journey.

Rated 5 out of 5 stars

Ellie is amazing and so helpful

Ellie is amazing and so helpful

Would highly recommend

November 29, 2023
Unprompted review
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Reply from The Compliance Guys

Thanks so much for your review. Ellie has always been a star. It’s always our mission to give you all the help you need to be fully FCA-ready.

Rated 5 out of 5 stars

FCA Process

We were recommended to use The Compliance Guys to become FCA regulated and Hannah has helped the journey become stress free and was helpful in every step of the way. I would highly recommend anyone to use these guys & ask for Hannah as they’re very helpful!

November 29, 2023
Unprompted review
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Reply from The Compliance Guys

Thank you for your review. We're thrilled that Hannah made it a stress-free proces instead of a headache, and it's great to know that we were able to help you.

Rated 5 out of 5 stars

Great service from everyone.

They have been very good the whole time in helping acquire FCA approval for my company. Have been smooth and easy to work with. I have dealt the Hannah a lot, and she has been super helpful and understanding.

Edit: 24/05/2024

My relationship with The Compliance Guys is still going strong, and I receive all my help from Jade these days, and I just want to say how amazing this company is at getting all the important information together as well as solving my problems. Jade has done so much for me over the last few months and it has made such a huge impact and improvement on me and my company and I believe it is because of the constant help and understanding she provides.

November 29, 2023
Unprompted review
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Reply from The Compliance Guys

Thank you for such great feedback on your dealings with Hannah and Jade. Our goal is to deliver clear solutions and ongoing relationships that can support you throughout your business journey. Wishing you continued success.

Rated 5 out of 5 stars

100% satisfied

Workinh with Hannah to do my fca registration and it’s been a very smooth process. Would recommend them to anyone looking to set up with the fca.

November 29, 2023
Unprompted review
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Reply from The Compliance Guys

Really appreciate your positive review. We understand how overwhelming compliance can feel, so we always aim to offer straight-talking, practical advice that gets results. So pleased you were 100% satisfied.

Rated 5 out of 5 stars

Great customer service all round

Great customer service all round, very friendly makes everything super easy and simple, I got approval from FCA application, I thank Jade Kelly and Hannah Jenkins for being so helpful and professional. Thanks

November 28, 2023
Unprompted review
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Reply from The Compliance Guys

We’re so grateful for your feedback. Jade and Hannah will be thrilled that they made the process easier. Thanks again for trusting us with your business.

Rated 5 out of 5 stars

Hannah at The Compliance Guys made the…

Hannah at The Compliance Guys made the experience very easy and kept me informed at all times

November 29, 2023
Unprompted review
The Compliance Guys logo

Reply from The Compliance Guys

Thanks for your kind words. It means a lot to hear that you felt that Hannah kept you informed throughout the compliance process. We pride ourselves onmaking compliance and FCA applications easy tand being avialble when you need us.

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