The Crafty Bonobo Reviews 33

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express satisfaction with the quality of the products, often describing them as well-made and exactly as expected. Many appreciate the fast and efficient delivery service, with several mentioning receiving their items the next day, even for customized orders. However, some people were dissatisfied with their orders, reporting issues such as incorrect items, damaged products, or orders that were never received. There are also mentions of difficulties with customer service, including unresponsiveness to emails and phone calls, particularly when issues with orders arose.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the high quality,... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, receiving items... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and efficient... See more

Quality

Users describe positive interactions with quality. Many customers praise the items as brilliant, beautifully... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We absolutely love our bar sign, it was just what we wanted and looks great. Would definitely recommend to anyone looking for a personalised LED sign, reasonably priced too.

Rated 5 out of 5 stars

I received a present from this company for my birthday and loved it so much we bought my grandsons a light for Christmas. The remote didn’t work. We messaged the seller and not only did they replace t... See more

Rated 5 out of 5 stars

Omg love my order! Open it and tested. Exactly what I ordered, lights work. Arrived the next day. Definitely recommend this company. I'm saving it for my birthday but I can't wait until it's up. I'l... See more

Rated 5 out of 5 stars

I had a really great experience with Crafty Bonobo from start to finish. They firstly communicated really well with me, answering my questions. And the personalised mirror sign they made is ter... See more


Company details

  1. Craft Store

Written by the company

Personalised Gifts for every occasion.


Contact info

3.6

Average

TrustScore 3.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid

Avoid. Paid for a led sign. Never received the item and never received a refund when I asked 2 months after purchasing.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Omg love my order!

Omg love my order! Open it and tested. Exactly what I ordered, lights work. Arrived the next day. Definitely recommend this company. I'm saving it for my birthday but I can't wait until it's up. I'll add photos in the future if I can. Thank you!

Ordered on Amazon if that helps others feel more reassured. I felt like refunds could be sorted better on here if any worries. I had no issues with anything

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great product!

I had a really great experience with Crafty Bonobo from start to finish. They firstly communicated really well with me, answering my questions.

And the personalised mirror sign they made is terrific. It looks exactly like the preview you see online. I love the fact it is not actually made of glass. It’s so much lighter and easier to handle (and safer) - but still has super high reflectivity.

The remote controlled LED strip is a separate element. I prefer that too (rather than being hard wired into the sign). When I hung my sign, I positioned the LED strip separately to give the perfect lighting. (If you prefer, it’s been designed to attach directly on the hanging lugs). Also, the LED lighting has a built in switch on the cable, so if the remote breaks, or you lose it, you can still use the lighting.
Very pleased.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

I've tried to call

I've tried to call
WhatsApp
Email and nothing
On Facebook you see videos of a woman throwing things away and that's what it seems some reviews are awful.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, delivery as expected within 3 days of ordering. Slight issue with my product, good email communications and dispatch of a new sign the same day. Thank you

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a few items from Crafty Bonobo…

Paid for a few items from Crafty Bonobo but they never sent everything I ordered the only response I recieved was them asking me if I checked the package. They then never responded to any emails at all. So the only recommendation I can give is to avoid them and buy from someone else

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Item not delivered

Hi has anyone actually had a delivery from this company, ordered an LED sign in May , I paid £238 and I still haven’t got it , they won’t answer the phone or emails !!! I have the bank onto it now !!!!

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

Flawed mirror marked and scratched

Flawed mirror marked and scratched. I paid 84.99 and can't give it as a gift. Refused me a refund despite sending photos. Cheap, flimsy. Don't bother. You would get a classier gift down at home bargains. Scumbags now I don't have a wedding gift to give to my neice.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

Ordered for the first time,absolutely fantastic service! Answered a question promptly ,you get a 10% discount on first order,was dispatched a delivered so fast,the quality is amazing,will definitely order again!

March 17, 2025
Unprompted review

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