Well I have to say that The Cream Store has renewed my love for Sheffield city centre. Was looked after by Manish very well. Got some new runners and 3 very well priced T-shirts……… 100% be back as... See more
Company replied
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Amazing customer service! The website was having a few issues processing orders. I contacted the team through their WhatsApp chat and they began looking into the issue. As I was concerned the Pok... See more
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I'm from Birmingham and now live in nuneaton, I usually go back there to shop, having visited cream I will mostly stay put. Tom was extremely helpful, polite and displayed excellent customer service.... See more
Company replied
Fabulous coat. Superfast postage of my parcel, which came very well packaged, in recyclable materials. Reasonable pricing, not out of this world. Would highly recommend.
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Company details
Written by the company
Independent clothing & lifestyle destination store based in Nuneaton, Warwickshire since 2005. Supplying a curated selection of authentic clothing from Carhartt WIP, Edwin, Levi’s, Fred Perry, Barbour, Nudie Jeans Co, Clark’s Originals, Obey, HUF, Vans and more.
Contact info
Unit 3a Ropewalk Shopping Centre, CV11 5TZ, Nuneaton, United Kingdom
- 024 7638 7650
- info@thecreamstore.com
- thecreamstore.com
4.5
Excellent
168 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well I have to say that The Cream Store…
Well I have to say that The Cream Store has renewed my love for Sheffield city centre. Was looked after by Manish very well. Got some new runners and 3 very well priced T-shirts……… 100% be back asap
A brand new loyal customer right here.
Thanks mate
April 18, 2026
Unprompted review
Reply from The Cream Store
Hey Damon,
Manish here! 😃 I have to say, reading this has absolutely made my day! Thank you so much for the incredible feedback.
It was a total pleasure looking after you in the store. I'm so glad you’re happy with the new runners and the T-shirts—it sounds like you’ve picked up some proper essentials! Knowing we’ve helped renew your love for the Sheffield city centre is the best compliment we could ask for as we love being part of the community here.
We really appreciate the support, and we’re proud to have you as a new friend and customer. Can't wait to see you back in-store again soon!
Big thanks again from Me and The Team!!!
Reply from The Cream Store
Thank you for the great feedback!
We are so pleased to hear that you found our service fast and efficient. Clear communication is something we prioritise to make sure our customers are kept in the loop every step of the way, so it’s wonderful to know we hit the mark for you.
We appreciate the support and hope to see you back again soon!
Reply from The Cream Store
Thank you so much for the 5-star feedback!
We're really glad to hear you enjoyed our fast delivery and clear communication. We aim to keep the process as smooth as possible from the moment you click order to the moment it hits your doorstep.
We look forward to seeing you again soon!
Fabulous coat
Fabulous coat. Superfast postage of my parcel, which came very well packaged, in recyclable materials.
Reasonable pricing, not out of this world.
Would highly recommend.
March 29, 2026
Reply from The Cream Store
Thank you so much for taking the time to leave such a lovely review!
We are thrilled to hear that you are happy with your new coat. We also take great pride in our logistics and sustainability efforts, so it’s wonderful to know that the super-fast delivery and our use of recyclable packaging hit the mark for you.
We always strive to keep our pricing fair and accessible, so we really appreciate you noticing that as well. Thank you for the recommendation, and we hope to see you back at The Cream Store again soon!
Returns policy is a joke!
Returns policy is a joke!! Exchange or credit note only. I don’t want either I just want my money back. No mention of this when I purchased the items in store. Absolutely fuming!! 😡
February 8, 2026
Unprompted review
Reply from The Cream Store
I’m sorry to hear you’re feeling frustrated. We genuinely value your support of our store, and it’s never our intention for a clients to leave feeling this way.
As an independent boutique, our policy is to offer an exchange or credit note for in-store purchases unless the item is faulty. This is displayed at the bottom of all receipts but I'm sorry if this wasn't clear during your visit.
While we can’t offer a cash refund for a change of mind, our credit note does not expire, and we'd love to help you find something suitable.
Please feel free to drop back into the store and chat with us—we’d appreciate the chance to make this a better experience for you.
Kind regards,
David
Customer Experience
First time ordering from here
First time ordering from here. I would highly recommend and I’m looking forward to visiting the shop in person
January 2, 2026
Reply from The Cream Store
Hi Richard! Thanks so much for your kind review, we look forward to welcoming you to our store in person! Great choice on the 6000's. The GTX detailing really sets them apart! Enjoy!😃
Perfect job
December 26, 2025
Nice shop terrible returns policy
Their returns policy is bonkers - return within 7 days for store credit. No refunds at all! Obviously no mention of this when I purchased. Seems very out of step with other shops - I was just trying to return a Christmas present. Not great!
December 28, 2025
Unprompted review
Reply from The Cream Store
Hi Flora, thank you for your feedback. We sincerely apologise for any disappointment here.
For items purchased in store during the Xmas season, we have an extended returns period in place until January 7th for an exchange or store credit, which does not have an expiry date.
We are sorry if this wasn't clear at the time of purchase and hope our extended policy can help you find something you love.
Thanks for shopping with us.
Ordered a Barbour jacket was delivered…
Ordered a Barbour jacket was delivered super quick great communication will definitely be ordering from the cream store again great job guys merry Christmas
December 23, 2025
Unprompted review
Reply from The Cream Store
Hi Dave, many thanks for your super kind review, its much appreciated. Have an awesome xmas and new year too!😃
Visited the new store today with my…
Visited the new store today with my son, who hates shopping and most people.. He browsed and actually spoke to the staff which is testament to how nice a vibe they help to create. Well done for creating calm in a time of chaos! Loved our little chat and my Mr Maria smiley light x
December 11, 2025
Unprompted review
Reply from The Cream Store
Thank you so much for your kind review! We are very happy to hear your son had a lovely experience in our store. This is exactly the kind of environment we strive to create! Hope you and your family enjoy a lovely Xmas!
Went to visit the new store in Meadowhall
Went to visit the new store in Meadowhall and I was very impressed, visually the store is really thought out and the visual merchandising is great. The staff are super approachable and friendly.
A lovey addition to Meadowhall and the menswear department!
December 9, 2025
Unprompted review
Reply from The Cream Store
Hi Kyle, it's great to hear positive comments on our store and team! Thanks for dropping in and shopping with us!😃
I used their sneaker cleaning service
I used their sneaker cleaning service. Couldn't recommend them any more highly. They collected my trainers, dropped them off, and made them look brand new.
December 8, 2025
Unprompted review
Reply from The Cream Store
Thanks for your super kind review Jack, its much appreciated! We always aim to ensure we provide our best effort when cleaning trainers and we are glad you are happy!😃
The trainer-cleaning service 👎🏼
The trainer-cleaning service they offer is poor. I was told over the phone that all the marks had come out of the trainers and that I would be happy with the results, which couldn’t be further from the truth. They returned the trainers with stains still on them, which I complained about. I was then told they would be picked back up for another clean, but I’ve now been waiting around three weeks with my messages being ignored. Safe to say I will not be using their services again 🤣.
November 20, 2025
Unprompted review
Poor stock level indicator
Ordered an item online but turns out they didn’t have it in stock, despite payment being made and stating they had 1 in stock. In fairness, I was notified within a couple of hours of payment and refund processed, however, If you are super keen to secure an item and it’s popular, maybe try a store with more reliable stock indicators.
December 3, 2025
Unprompted review
Quovk and efficient service
Although we recieved the wrong size originally, this was sortex out quickly and i sent the item back without cost and recieved the correct size quickly. Very pleased with the purchase
October 31, 2025
Staff
Staff, staff,staff,clearly care about product and customers,ask a question and they action it.
October 25, 2025
Unprompted review
Been looking to get this polo shirt for…
Been looking to get this polo shirt for a while but couldn't get my size so was glad to see it in your shop thanks Di
October 20, 2025
Unprompted review
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