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3.9
9 reviews
No history of asking for reviews
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Very easy to speak with and happy to be available for our extra friends who have phoned in randomly.
Reply from Thecruisecafe
Hello Wendy,
Thanks for this review!
Please do reach out to our Customer Support Team if you have any questions!
Kindest,
Hollie
Customer Support Executive
Have dealt with Fleur Naughton several times over the past few years. Always helpful never had any problems would thoroughly recommend
Reply from Thecruisecafe
Hello Paul,
What an awesome review for Fleur - thanks so much!
Please do reach out to our Customer Support Team if you have any questions!
Kindest,
Hollie
Customer Support Executive
I found the staff very friendly and they answered all of my questions
Reply from Thecruisecafe
Good morning,
Thanks for this review :)
Please do reach out to our Customer Support Team if you have any questions!
Kindest,
Hollie
Customer Support Executive
It is disgraceful the clients have to pay for shore excursions over a year before they happen. You have not yet incurred any costs, this is just a money grabbing exercise. There are no costs so far out, if there were, you only need a small portion not 100% of the cost.
Reply from Thecruisecafe
Dear Russell,
Thank you for your feedback.
At the time of booking your holiday we do request a deposit to be paid as we need to pay deposits to the suppliers so we can confirm your booking.
If you would like to discuss this further please feel free to give me a call on (07) 3558 9800 and I would be more than happy to.
Regards
Sean
Customer Support Manager
From the time we enquired about the trip our consultant was very professional in assisting us all the way with our enquiries, etc. We were confident that we would enjoy our trip and without hesitation made a firm booking.
Would recommend The Cruise Cafe for holiday bookings.
Reply from Thecruisecafe
Good afternoon Anne,
What a glowing review - thank you so much for taking the time to write this for us :)
Please do feel free to reach out to our friendly Customer Support Team if you find yourself with any queries :)
Kindest,
Hollie
Customer Support Executive
The food was good service was a bit slow however they were very busy we enjoyed the wait
Reply from Thecruisecafe
Hello Neil,
Thank you for this great review however I don't think this was intended for us! I know the name Cruise Cafe may be misleading however we are a travel agent :)
I do see that you have a booking with us, if you do have any questions please feel free to reach out to us!
Kindest,
Hollie
Customer Support Team
Fantastic trip across Australia with friends. There were multiple tours included. Great hotel in Perth (The Mantra), wonderful tours of Rottnest and the Swan River Valley.
Staff were excellent on the phone, extremely helpful. Then the Indian Pacific trip home was breathtaking with the side tours, entertainment, food, drinks, and great staff again.
Reply from Thecruisecafe
Hi there Anna,
What an AMAZING review, thank you so so much for taking the time to write this for us, we are so happy to hear that you had an amazing time visiting the Quokkas, we're so jealous!
I hope you have a lovely day and that you will book again with us in the future!
Kindest,
Hollie
Customer Support Executive
I would rather review our trip and your bookings etc after the trip, right now we don’t know if it will go ahead and if not I will be reviewing you on how you deal with refunds etc. Three stars for the booking
Reply from Thecruisecafe
Good afternoon,
Thank you for taking the time to write this and for your feedback, it's greatly appreciated :)
Please do feel free to reach out to our friendly Customer Support Team if you find yourself with any queries :)
Kindest,
Hollie
Customer Support Executive
We can't rate the cruise as it is more than a year away. The consultant was very friendly and helpful with our booking. At this point we aren't counting our chickens because we had two cruises cancelled last year.
Reply from Thecruisecafe
Hi there,
Thank you for taking the time to write this review for us, be rest assured you will have a great trip :)
Please do feel free to reach out to our friendly Customer Support Team if you find yourself with any queries :)
Kindest,
Hollie
Customer Support Executive
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