thedanes.co.uk Reviews 400

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the high quality of the products, often highlighting their unique designs and excellent craftsmanship. The ordering process is frequently described as easy and straightforward, with many appreciating the smooth website navigation and efficient transactions. Reviewers are also very satisfied with the delivery service, noting that items arrive promptly, are well-packaged, and often beautifully wrapped, making the overall experience delightful. However, some customers also noted that while most items were satisfactory, a few were not perfect upon arrival, though replacements were offered. Additionally, a few people mentioned an increase in postage costs after an initial order.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as beautiful, well-made,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and well-made... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting prompt and swift delivery... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the prompt,... See more

Service

People report positive experiences with service, often highlighting the personal attention, flexibility, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from The Danes several times over the years. They never disappoint as the ordering is so easy and packing and delivery are first class. They have items you won’t find anywhere else and I... See more

Rated 5 out of 5 stars

A good choice of lovely products and I received my order nicely packaged and on time. I ordered the zinc spiked candle holders for a spring bulb display I'm making and they were perfect! Exactly as de... See more

Rated 5 out of 5 stars

I have never ordered from The Danes before but saw candle products in an interiors magazine. Beautiful decorations for the home and in my case, to give as Christmas gifts. Reasonably priced items ca... See more

Rated 5 out of 5 stars

What a glorious company to do business with . I bought two Reindeer Forest Advent Landscapes which were seconds . To me they are just gloriously individual and it is the Danes honesty that so im... See more


Company details

  1. Online Marketplace

Written by the company

Creative & Sustainable Living, The Scandinavian Way. Home & Hygge inspired by Scandi living through the seasons. Home decor, Sustainable gift wrapping, Eco friendly tableware & living, Crafts & Gifts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Impressed

My whole experience with this company from ordering to receiving has been incredible. The product was just what I was looking for and I’m excited to have received my package. Thank you for a great experience.

January 17, 2024
thedanes.co.uk logo

Reply from thedanes.co.uk

A pleasure, thank you for shopping w us snd apologies for such late reply, we always see and read the review but struggle to catch up replying at times! The review is very much appreciated

Rated 5 out of 5 stars

A fantastic shop I happened across…

A fantastic shop I happened across whilst shopping online. Great quality items, perfectly packaged and swiftly shipped. Highly recommend and I'll be back for sure!

January 4, 2024
thedanes.co.uk logo

Reply from thedanes.co.uk

Very happy to hear and so pleased you found us, thank you for thd locely review

Rated 5 out of 5 stars

Beautiful products

Beautiful, high quality wrapping paper makes gift wrapping a pleasure. Thank you.

January 12, 2024
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Reply from thedanes.co.uk

Thank you so much, our wrapping paper us our pride and joy, so glad you enjoyed it 🤩

Rated 5 out of 5 stars

Really lovely good quality unique items

My order arrived packaged to perfection, full of Christmas loveliness. So nice to see things I hadn’t seen anywhere else, very happy!

January 4, 2024
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Reply from thedanes.co.uk

Thank you for uour review, so much appreciated and glad to hear you found unique utems, we always try really hard yo mske our selection new and fresh

Rated 5 out of 5 stars

Upmarket decor!

Really nice selection of Christmas decorations and homeware. Quick delivery with a very fair postage charge. Well packaged in recylable materials.

January 4, 2024
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Reply from thedanes.co.uk

Many thanks for your review, it is always seen by us and is very much appreciated. Thank you

Rated 1 out of 5 stars

ITs broken upon arrival and no response…

ITs broken upon arrival and no response from may email which was 48 hours ago

January 3, 2024
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Reply from thedanes.co.uk

Hi Hannah, really sorry to see this, I understand that a reply was sent yesterday already to let you know that a new one will be dispatched to you and wondering if this email could have gone into your spam email, this happen unfortunately. We are ofcourse sorry to see it had broken but parcels are sometime not handled with enough care in dispatch, and can despite our best efforts arrive broken. We will always replace or refund for these ofcourse.

Rated 5 out of 5 stars

lovely products

good communication, quick delivery and lovely products

November 24, 2023
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Reply from thedanes.co.uk

Always great to hear :-) Thank you very much for taking the time to leave us a review and to shop with us

Rated 5 out of 5 stars

tak fordi du er fantastisk

What a lovely website and company! Ordered a Scandi 'Hygge In A Box' Gift Set Wooden Tray With Ribbed Glass Votives to brighten our hall. Despite the obvious care and attention with packaging and wrapping the item unfortunately one of the glass votives was smashed. Nicoline was so apologetic and sent a replacement which quickly arrived. The set looks just as lovely in real life and my wife was delighted with it!

November 11, 2023
Unprompted review
thedanes.co.uk logo

Reply from thedanes.co.uk

Tusing tak, so very lovely to hear. Thank you for shopping with us and so pleased that the set brought hygge & joy and hope it still adds a bit of a warmth to these cold winter days and nights atm.

Rated 2 out of 5 stars

The brown tags came without twine and…

The brown tags came without twine and the holes weren’t even punched through, I had to do it myself with a skewer. Not a good impression for a first order!

October 27, 2023
thedanes.co.uk logo

Reply from thedanes.co.uk

Hi and thank you for the review and we are sorry we haven't replied to this review earlier. I've just looked into your order and the query on the tags and am glad to see that we were able to send a new pack of tags with twine and hope that this was a better outcome and am sorry for any disapointment you experienced with our products and the dealy to this reply. We have also noted the the holes not being punched through.

Rated 5 out of 5 stars

Really good products

Really good products. Delivered on time and very well packaged. Eco friendly too. Love their web site too very easy to use. Will definitely be using them again..x

October 3, 2023

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