The Delivery Group Reviews 

111
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Business clients frequently describe the account management team as exceptionally helpful, responsive, and attentive to operational needs. Consumers appreciate the consistent support, strong communication, and smooth collaboration provided by the staff during daily business activities. However, some reviewers were not happy with the delivery service, experiencing significant delays, unhelpful tracking systems, and communication breakdowns. Others mentioned that parcels were occasionally left in insecure locations outside properties or even delivered completely to the wrong addresses. People also pointed out that getting in touch to resolve missing shipments proved quite frustrating when problems arose.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, highlighting widespread frustration regarding... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional account management and... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently praising account managers and support teams... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting severe delays and... See more

Customer service

Reviewers express strong satisfaction regarding customer service, highlighting proactive account managers who... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Not very impressed at all. They take an age, compared to other couriers. The tracking is completely shambolic, updating on every thing that happens to your parcel (14 steps in 3 days, none of which in... See more

Company replied

Rated 4 out of 5 stars

Great customer service team! Easy to get in touch with them and they help with queries quickly or point in the right direction. Easy to use booking-in portal and data upload interface Postal collec... See more

Company replied

Rated 1 out of 5 stars

Stayed home all day waiting for my parcel as I was expecting it to arrive today. Didn't ring the bell or get a phone call, just a notification saying my order was cancelled because "customer refus... See more

Rated 1 out of 5 stars

The delivery group might actually offer evri some competition for the worst couriers in the country. I have had a number of packages sent to me using the delivery group. All attempted to deliver... See more

Company replied


Company details

  1. Logistics Service
  2. also in
  3. Shipping and Mailing Service

Written by the company

The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(111)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Can't give 0 stars

Can't give 0 stars. Keep been sent transfer tattoos from this company haven't ordered them. Have looked online for info on why I'm been sent and it's a scam for 5* reviews.

June 8, 2026
Unprompted review
The Delivery Group logo

Reply from The Delivery Group

Thank you for taking the time to leave your review. We take all customer feedback seriously and we would like to reassure you that The Delivery Group is a business to business logistics provider and we would not be involved in unsolicited mailings of this kind. We work closely with a wide range of clients to ensure their parcels reach their destination as efficiently as possible, however on rare occasions some senders use delivery networks to dispatch unsolicited items, and as the logistics provider we are not always aware of the nature of the contents being shipped. We use feedback like yours to review and identify where improvements can be made both internally and throughout our network.

Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help provide some clarity.

The Delivery Group

Rated 1 out of 5 stars

Random children’s stickers delivered in…

Random children’s stickers delivered to me and neighbours in false name. “Brushing scam” suspected.

May 21, 2026
Unprompted review
The Delivery Group logo

Reply from The Delivery Group

We appreciate you sharing your experience and want to reassure you that The Delivery Group operates purely as a business to business logistics provider and would have no involvement in mailings of this nature. We partner with a broad range of clients to move their parcels as efficiently as possible, though unfortunately there are occasions where senders use logistics networks to distribute items without the recipient's knowledge, and as the carrier management partner we do not always have visibility of what is being shipped or why. Feedback like yours is important to us and helps us work with our clients and delivery partners to continually review and raise standards across our network.

Please feel free to reach out to us directly at clientservices@thedeliverygroup.co.uk and a member of our team will be happy to assist.

The Delivery Group

Rated 1 out of 5 stars

Awful

Awful. Claim they have delivered my package, a book, but the picture shows left it outside the stairwell and it's clearly been stolen. Even if it hadn't been stolen, leaving a book outside in cardboard packaging exposed to Scottish weather is just wrong.

April 26, 2026
Unprompted review
The Delivery Group logo

Reply from The Delivery Group

Thank you for taking the time to leave your review. Customer feedback is incredibly important to us and we carefully consider every comment we receive to help us improve the service that The Delivery Group and our delivery partners provide. We work closely with our clients and network of trusted delivery partners to ensure parcels reach their destination as efficiently as possible. Whilst we are not directly involved in the final stage of the delivery journey, we take every customer's experience seriously and use feedback like yours to review and identify where improvements can be made both internally and throughout our delivery partner networks. Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help.

The Delivery Group

Rated 1 out of 5 stars

Harassed by employee despite requests…

Harassed by employee despite requests not to contact us

April 21, 2026
Unprompted review
The Delivery Group logo

Reply from The Delivery Group

Thank you for taking the time to leave your review. Customer feedback is incredibly important to us and we carefully consider every comment we receive to help us improve the service that The Delivery Group and our delivery partners provide. We work closely with our clients and network of trusted delivery partners to ensure the highest standards are maintained at all times. Whilst we are not directly involved in the final stage of the delivery journey, we take every customer's experience seriously and use feedback like yours to review and identify where improvements can be made both internally and throughout our delivery partner networks. Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help.

The Delivery Group

Rated 1 out of 5 stars

Suspicious company

Why does this company keep sending me kids tattoos and stickers for no reason? I have no idea why they do this. It's very weird and I want them to stop.
They have them 'securely' delivered by Yodel....what's it about. Delivery person knocking on my door to deliver 4 tattoos measuring no more than an average phone, and won't post them through door. This has to be scam motivated??

April 17, 2026
Unprompted review
The Delivery Group logo

Reply from The Delivery Group

Thank you for taking the time to leave your review. We take all customer feedback seriously and we would like to reassure you that The Delivery Group is a business to business logistics provider and we would not be involved in unsolicited mailings of this kind. We work closely with a wide range of clients to ensure their parcels reach their destination as efficiently as possible, however on rare occasions some senders use delivery networks to dispatch unsolicited items, and as the logistics provider we are not always aware of the nature of the contents being shipped. We use feedback like yours to review and identify where improvements can be made both internally and throughout our network. Please do not hesitate to get in touch with us directly at clientservices@thedeliverygroup.co.uk and one of our team will be happy to help provide some clarity.

The Delivery Group

Rated 1 out of 5 stars

A Pointless Company

I don't really understand why this company exists or what benefit anyone can get from dealing with them as their entire business model seems to involve inserting themselves in the supply chain between the seller and the carrier and, as a consequence, causing anything one orders to take significantly longer to arrive.
It's truly bizarre, they seem to exist purely to make the experience of online shopping even more frustrating and annoying than it already is and that, to me at least, does not sound like a good idea.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Truly terrible

Truly terrible. I ordered a book of Amazon which has still not arrived three weeks later. The tracking information says the book has been returned to the seller as the parcel was undeliverable. This is rubbish as I live in a freely accessible area & get deliveries all the time. I will never buy from any company that uses the delivery group.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely a pile of shit as they have…

Absolutely a pile of shit as they have yodel with them
Nothing on their tracking site saying it was out for delivery so they turned up when I was out for 20 mins
Rebooked next day still nothing on tracking got hold of someone who could have been anywhere in the world probably with my parcel so waited in all day didn't go nowhere and nothing

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

Automated bots and a 💩 service

Unsure what the parcel is but I was notified it was enroute to be delivered and I was away so requested to a inpost locker. It hasn’t updated in over two weeks. After contact inpost and going around in circles with their automated bot I finally spoken to a human and was advised they don’t know where it’s from, what the parcel look alike and it may have been placed in another pile and lost. They said continue to wait. The thing is I order many things and I’m still waiting for many so I don’t even know which company it is. Needless to say the delivery group is a 💩

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Bad.

This Delivery Group do not update package deliveries.
They do not deliver even when a package is at the destination to be delivered.
It may say "out for delivery Friday" but it is now Saturday.
Replies to e-mails do not happen.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Atrocious, Unacceptable Service

Just received some critical paperwork concerning my pension... which took this company ELEVEN DAYS to deliver.
I would not be exaggerating to say that I could walk from where I live to the pension company - and then home again - in less time.
If you work for a company and are responsible for picking a supplier to deliver your letters and parcels, do not touch this company with a barge-pole - you will simply end up receiving endless complaints from angry customers. Don't be foolish and don't let this clown show tank your business for you. Stick with a reputable supplier.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Stayed home all day waiting for my…

Stayed home all day waiting for my parcel as I was expecting it to arrive today. Didn't ring the bell or get a phone call, just a notification saying my order was cancelled because "customer refused parcel"?! Did they even bother trying to find the right place or....?

I thought Evri was bad but I'm not surprised now that I've seen all the other reviews on here!

I'm so appalled I've signed up just to write my first review!

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Bad Practices. Avoid The Delivery Group.

Today I received a small package of magazines I regularly distribute for a charity. But this time the package also included a large batch of leaflets relating to some random electrical item, totally unrelated to the charity magazines. Reading other reviews has shown that this is not a one off practice for THE DELIVERY GROUP. I don't know what they're playing at. But I don't trust them.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Driver’s Uncooperative and Disruptive Behavior

The driver blocked the car park exit. I politely asked him to move slightly so I could take my car out, but he refused, insisting only on unloading his items.

Such selfish behavior reflects poorly on the company’s management. This kind of attitude and conduct only makes matters worse.

September 9, 2025
Unprompted review

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