Not very impressed at all. They take an age, compared to other couriers. The tracking is completely shambolic, updating on every thing that happens to your parcel (14 steps in 3 days, none of which in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The Delivery group offers a wide range of Bespoke logistics services, powering E-commerce solutions domestically and internationally. We solve your complex shipping needs whether this be single piece items, Fulfilment solutions, Technology or specialised services, we are on hand to help.
Unit 2, Catalina Approach, Omega South, WA5 3UY, Warrington, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't give 0 stars. Keep been sent transfer tattoos from this company haven't ordered them. Have looked online for info on why I'm been sent and it's a scam for 5* reviews.

Reply from The Delivery Group
Random children’s stickers delivered to me and neighbours in false name. “Brushing scam” suspected.

Reply from The Delivery Group
Awful. Claim they have delivered my package, a book, but the picture shows left it outside the stairwell and it's clearly been stolen. Even if it hadn't been stolen, leaving a book outside in cardboard packaging exposed to Scottish weather is just wrong.

Reply from The Delivery Group
Harassed by employee despite requests not to contact us

Reply from The Delivery Group
Why does this company keep sending me kids tattoos and stickers for no reason? I have no idea why they do this. It's very weird and I want them to stop.
They have them 'securely' delivered by Yodel....what's it about. Delivery person knocking on my door to deliver 4 tattoos measuring no more than an average phone, and won't post them through door. This has to be scam motivated??

Reply from The Delivery Group
I don't really understand why this company exists or what benefit anyone can get from dealing with them as their entire business model seems to involve inserting themselves in the supply chain between the seller and the carrier and, as a consequence, causing anything one orders to take significantly longer to arrive.
It's truly bizarre, they seem to exist purely to make the experience of online shopping even more frustrating and annoying than it already is and that, to me at least, does not sound like a good idea.
Would like to give zero stars but not allowed,totally useless,my package down as delivered,yes but delivered to a house 13 miles away,still waiting for my parcel after 3 weeks.
Truly terrible. I ordered a book of Amazon which has still not arrived three weeks later. The tracking information says the book has been returned to the seller as the parcel was undeliverable. This is rubbish as I live in a freely accessible area & get deliveries all the time. I will never buy from any company that uses the delivery group.
Absolutely a pile of shit as they have yodel with them
Nothing on their tracking site saying it was out for delivery so they turned up when I was out for 20 mins
Rebooked next day still nothing on tracking got hold of someone who could have been anywhere in the world probably with my parcel so waited in all day didn't go nowhere and nothing
Unsure what the parcel is but I was notified it was enroute to be delivered and I was away so requested to a inpost locker. It hasn’t updated in over two weeks. After contact inpost and going around in circles with their automated bot I finally spoken to a human and was advised they don’t know where it’s from, what the parcel look alike and it may have been placed in another pile and lost. They said continue to wait. The thing is I order many things and I’m still waiting for many so I don’t even know which company it is. Needless to say the delivery group is a 💩
The tracking never works and brings up a lot of text trash every time you try
Failed to deliver and failed to answer 4 emails chasing up my delivery. Absolutely hopeless and untrustworthy.
This Delivery Group do not update package deliveries.
They do not deliver even when a package is at the destination to be delivered.
It may say "out for delivery Friday" but it is now Saturday.
Replies to e-mails do not happen.
Just received some critical paperwork concerning my pension... which took this company ELEVEN DAYS to deliver.
I would not be exaggerating to say that I could walk from where I live to the pension company - and then home again - in less time.
If you work for a company and are responsible for picking a supplier to deliver your letters and parcels, do not touch this company with a barge-pole - you will simply end up receiving endless complaints from angry customers. Don't be foolish and don't let this clown show tank your business for you. Stick with a reputable supplier.
My package has been "delayed in transit" for 10 days, with no reason or expected delivery date given
A neighbour found my package apparently abandoned in front of his garage.
Stayed home all day waiting for my parcel as I was expecting it to arrive today. Didn't ring the bell or get a phone call, just a notification saying my order was cancelled because "customer refused parcel"?! Did they even bother trying to find the right place or....?
I thought Evri was bad but I'm not surprised now that I've seen all the other reviews on here!
I'm so appalled I've signed up just to write my first review!
Today I received a small package of magazines I regularly distribute for a charity. But this time the package also included a large batch of leaflets relating to some random electrical item, totally unrelated to the charity magazines. Reading other reviews has shown that this is not a one off practice for THE DELIVERY GROUP. I don't know what they're playing at. But I don't trust them.
The driver blocked the car park exit. I politely asked him to move slightly so I could take my car out, but he refused, insisting only on unloading his items.
Such selfish behavior reflects poorly on the company’s management. This kind of attitude and conduct only makes matters worse.
I've received kids tattoo that I didn't order
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.