The Dog Chew Company Reviews 

255
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My GSD puppy absolutely loves these chews and the seasoning powder is just awesome. Shadow tries to jump on the counter to get this as I try to put it on her food. She has tried almost all of the the... See more

Rated 5 out of 5 stars

I found TDCC on Facebook and wasn't sure which box to buy as my new rescue dog fell into several categories! Sam was extremely helpful, even taking the time to telephone me and discuss options for hi... See more

Rated 5 out of 5 stars

My Boxer has so many Allergies and had to have natural treats but I needed some for training and couldn't find any small enough - I contact Samantha and she very kindly offered to cut me up some testi... See more

Rated 5 out of 5 stars

Absolutely brilliant, our puppy has never been so excited, was a smooth transaction from start to finish, with great communication.. Packed beautifully and would never shop anywhere else now for our b... See more

Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

The Dog Chew Company makes purpose and bespoke selections of natural gluten free air dried dog chews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

255 reviews

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4.9

All reviews

(255)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent. My Frenchie loves her box. I also have a bits and pieces box for my chihuahuas. They cant get enough of them. Awesome packaging. Top notch delivery

September 3, 2021
Rated 2 out of 5 stars

The chews themselves were great; customer service less so.

The chews themselves were great, and my puppy very happily chomped through them. The customer service inspired less pleasure. I ordered two different boxes, was charged for both and only received one. Having emailed the company almost a fortnight ago asking for either an update or a refund, I have had no reply. I'm £35 down, and cannot seem to draw a response. If there have been supply problems, that would be understandable; the radio silence on the matter is not.

September 2, 2021
The Dog Chew Company logo

Reply from The Dog Chew Company

Elena I am so very very sorry for the lack of response that you have had here. I have only just obtained access to my Trust Pilot account due to admin issues.

I tried calling on the mobile number that was left on your order over a two week period looking to explain that we did not have some items in stock. I wanted to discuss the options of forwarding you the box you ordered once it was in stock or if you would have preferred we could have swapped it for a new selection. I could not get hold of you so once the items were in I forwarded you your chew box with a bag of extra items.

I have not heard back from you thus far so I assume that you received your parcel ok. I am so deeply sorry that I was not able to communicate with you in enough time and you were disappointed with the service you received. TDCC customer service is one of the parts of the business that I pride myself on and I am gutted that you were let down.

By all means please get in touch and I would be happy to send you another chew box COMPLIMENTARY so that you are fully satisfied that we put things right for you.

Kind Regards

Take Care

Sam - (TDCC)

Rated 5 out of 5 stars

18 hour delivery

Very rarely do I write reviews but I ordered the tough hairy box and it had arrived at my door in 18 hours. I and my pup was also over the moon with packaging and quality of the product. Will definitely order again in the near future.

September 1, 2021
Rated 5 out of 5 stars

Amazing products AND Brilliant Customer Service

10/10 saw adverts on Facebook/Instagram and decided to buy one for my dog, bought the dogstival show box. When it came my dog was a little unsure at first and even tried to pee on the box! But he eventually got used to it and enjoyed every single item 😊

2nd order I placed (not arrived yet) I got the bully breed box, got a phone call from some lovely woman at the company explaining some items are out of stock but she will happily replace those items with other equally tough items. On top of that she also said she will throw in some liver as a way of saying sorry/thank you for the order. Customer service is great, products are amazing can’t fault it :)

To the dog chew company - keep up the amazing work, I know Little Man (my dog) will be over the moon when his 2nd box arrives!

August 28, 2021
Rated 5 out of 5 stars

Everything I needed

Very helpful and easy to contact. Perfect for what I wanted, would highly recommend and will definitely be using again.

July 30, 2021
Rated 5 out of 5 stars

Actually needs 10 stars

Actually needs 10 stars. My dogs loved it. Eli very was a little long, most things are next day but not a problem. Will deffo be buying again

July 28, 2021
Rated 5 out of 5 stars

Really recommend

Easy ordering process, fast delivery, really pleased with our box. We ordered the bully box as we have an American Bully who is quite destructive when it comes to toys or other treats. We received the box over a week ago, and so far out of the 3 treats we've offered, our dog has only finished 1. So this box will last a little while. Fab value for money. Thank you

July 22, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery just a shame puppy has a sensitive tummy and can’t enjoy her yummy treats just ye

July 8, 2021
Rated 3 out of 5 stars

Treat tin missing

Pleased with products and delivery overall but was missing the dog treat tin which it said would be included. Emailed the company but still haven't received a response.

July 2, 2021
Rated 5 out of 5 stars

Fabulous service from The Dog Chew…

Fabulous service from The Dog Chew Company. We have an 8 week old Flat Coat Pup and almost all the products I found were for 12 weeks plus. The communication from TDCC was superb and, after checking it was suitable, I bought a puppy box. Well she absolutely loves it and the chews are clearly natural. Really pleased and will reorder.

June 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Purchased a puppy no pork box from Dogstival for my Labrador who has a collapsed trachea. Excellent service and advice! Hes is loving the treats and chooses his for the day every other day! Being raw fed he loves his raw treats and tempted by the joint box to help with his arthritis.

June 15, 2021

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