Was pleasantly surprised with my experience purchasing Droplet products. I purchased them on a whim not knowing much about the brand and not only did they ship fast, the scents are absolutely divine.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the wax tablets set and got a beautiful electric wax melter which gently glows - the whole set is totally classy. Of course I wanted I try the blackberry melt so ordered those - wonderful fo... See more
Company replied
I have been totally obsessed with Droplet since it was first launched and each release makes me love the collection even more. I use the scent burner in my office when I work from home to help me... See more
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Been a customer for almost a year now and honestly can't get enough. Started out with the houseplant incense drops (still my favourite) and recently added the reed diffuser and wax warmer to my collec... See more
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Company details
Written by the company
DROPLET is a modern-day House of Scent, born from a family obsession with fragrance. Formulated in Grasse, France and designed in London, each creation is crafted in sculptural, design-led formats to transform your space.
Contact info
United Kingdom
- info@thedropletco.com
- thedropletco.co.uk
4.5
Excellent
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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This product is amazing!!
This product is amazing!!! Not only do they look so pretty and stylish but they smell delicious. So so happy with everything i purchase from Droplet.. thank you for making this wonderful products, my home and my guests are thankful ❤️
October 9, 2026
Unprompted review
Great product and very high quality
Great product and very high quality and Premium. Love the aromas that are wafting around my flat now. I smell as good as Seth does now.
October 7, 2026
Unprompted review
Reply from DROPLET
Hey Rajan,
Thank you so much for the beautiful words. Glad we've got your home smelling as good Seth.
Can't wait for you to experience more our home scents 🛋️
Peace & love,
Team Droplet
HOUSEPLANT next
I ordered the ripple starter set, which I loveeeee and received a cute sample of HOUSEPLANT - 💯 next purchase 🙌
September 1, 2026
Unprompted review
Reply from DROPLET
Hi Kate!
Thank you for sharing that - awesome to hear you've been introduced to our Houseplant collab 🏡
We can't wait for you to explore more of our scented range.
Thanks for all the support!
Peace & love,
Team Droplet
Huge fan of Droplet
I’m a huge fan of Droplet and their products. The unique aesthetics (especially the scent burner!) and luxury scents have completely upgraded my home.
Even my mum has a wax warmer now!
September 28, 2026
Unprompted review
Reply from DROPLET
Hey RJ,
Thank you so much for dropping in 💚
We’re so happy to hear Droplet has upgraded your home, and that the scent burner is a fave. That's our icon.
We love that your mum has a wax warmer now too, sounds like the Droplet family is growing 🥹
Thanks for all your support and for being such a big fan! 🛋️
Peace & love,
Team Droplet
The scents are subtle and not…
The scents are subtle and not overpowering. The packaging is very cute and pleasing to the eye.
September 25, 2026
Unprompted review
Reply from DROPLET
Hey Roya,
Thank you so much for sharing your experience, it's great to hear.
We’re so happy you’re enjoying the subtle scents and the packaging too!
We love creating fragrances that feel considered and thoughtful.
Thanks for the Droplet love 🛋️
Peace & love,
Team Droplet
Unique products that I LOVE
Unique products in high quality packaging. I love the Fig, Palo Santal and Seth’s variety pack scents so much. I also love that the cones burn out predictably so that I don’t have concerns over anything catching fire. Highly recommend for an amazing scent experience every night!
September 24, 2026
Unprompted review
Reply from DROPLET
Hey Kate,
What a beauty.
We’re so happy you’re loving Fig, Palo Santo and Seth’s Droplets - such a good lineup! It’s also great to hear you’re enjoying the simplicity and the sense of security our cones are providing.
Thanks for the beautiful feedback and for recommending Droplet 🛋️
Peace & love,
Team Droplet
I’m living in a rose-scented paradise
So easy to order and i received it within 24 hours! The product looks really good, none of the twee or faux apothecary-looking bottles here. The scent is magnifi-scent. I cant recommend this highly enough
September 24, 2026
Unprompted review
Reply from DROPLET
Hey JoJo,
Thank you so much for the gorgeous review.
We’re so happy your order arrived so quickly and that you’re loving the look and, most importantly, the scent! “Magnifi-scent” - you wouldn't mind if we steal that one? 😉
Thanks for the lovely recommendation and for being part of the Droplet family 🛋️
Peace & love,
Team Droplet
Really excellent products
Really excellent products. I have basically everything from them…incense, reed essential oil, the scent diffuser…fan for life!
June 9, 2026
Unprompted review
Reply from DROPLET
Hey Caroline,
Thank you so much for the love and kind words.
We’re obsessed that you’ve got pretty much the whole Droplet collection - incense, reeds, oils and the scent diffuser! A true fan for life.
Thanks for all your support and for being part of the Droplet family 🛋️
Peace & love,
Team Droplet
These are the best smells you can get
These are the best smells you can get. Tried the cones and the oils and both last all night
Terrific service when one order was delivered to the wrong address, very quickly sorted even though it wasn’t their fault
September 11, 2026
Unprompted review
Reply from DROPLET
Hi Nick,
Thank you so much for your kind words.
We’re so happy you’re loving both our incense drops and fragrance oils and that the scents are lasting all night!
We’re also glad our team could quickly sort the delivery mix-up for you. We're always here.
Thanks for your understanding and for all the love for Droplet!
Peace & love,
Team Droplet 💧
Great product
Great product. Smells wonderful and lasts a long time. Easy clean up too.
September 21, 2026
Unprompted review
Reply from DROPLET
Hi Leslie,
Thank you so much for the lovely review.
We’re so happy you’re enjoying our products and that it lasts well for you! We’re all for an easy clean-up too 🤍
Thanks for your support and for being part of the Droplet family.
Peace & love,
Team Droplet
This fragrance is absolutely wonderful
This fragrance is absolutely wonderful. It smells rich, pleasant, and refreshing without being too overpowering. The beautiful scent fills the whole room and creates a warm, relaxing and elegant atmosphere. I am very impressed with the quality and would definitely recommend
September 3, 2026
Unprompted review
Reply from DROPLET
Hey Leung,
Thank you so much for the beautiful review.
We’re so happy to hear you’re loving the fragrance and that it’s bringing such a warm, relaxing atmosphere to your space. It means a lot to know you’re impressed with the quality too.
Thanks so much for the recommendation and for being part of the Droplet family 🛋️
Peace & love,
Team Droplet
Great products and customer care is…
Great products and customer care is fantastic … I have tried every product that they have.
August 11, 2026
Unprompted review
Reply from DROPLET
Hi Georgia!
Thank you so much for the lovely review 🫶
We’re so happy you’ve been enjoying the products and that our customer success team has looked after you too! And trying every product?! Now that’s dedication.
Thanks for all your support and for being part of the Droplet family 🛋️
Peace & love,
Team Droplet
i have always been a candle babe
i have always been a candle babe, but droplet takes home scents and makes it decor. SUCH a beautiful and considered way to scent your home. Unique scents, no basic vanilla or cotton over here.
August 28, 2026
Unprompted review
Reply from DROPLET
Hey Asta,
Thank you so much for the love 💚
We’re obsessed with this! We’re so glad you’re loving Droplet and the more unexpected scents. We’re definitely here for making home fragrance feel a little more considered and a lot more fun.
Thanks for the beautiful words and for being part of the Droplet family 🛋️
Peace & love,
Team Droplet
Best fragrances and products 🫶🏻
September 16, 2026
Unprompted review
Reply from DROPLET
Hey Paolo,
Thank you so much for sharing the love here 🫶
We're glad our scents are making a difference to your space, and we can't wait to share more with you!
Peace & love,
Team Droplet
Excellent service & amazing products
Excellent service & amazing products! The wax melt is unreal!
September 10, 2026
Unprompted review
Reply from DROPLET
Hey Harry,
Thank you so much for your kind words! We're so glad you're enjoying our wax melts and that they're making a difference to your space 🙏
Peace & love always,
Team Droplet
Dismal customer service
Placed first order and money left my account on 3 September 2026. Promised delivery on 5 September...yet to arrive: it is now 16 September. Chat bot repeatedly promises to 'escalate' but does not respond to requests for updates. Droplet is however capable of certain communication: my email inbox is now full of their regular marketing emails. Absolutely dismal customer service and I will now have to invoke the charge back process. Infuriating and disappointing.
September 16, 2026
Unprompted review
Reply from DROPLET
Hey Mitzi,
We're so sorry to hear about your current situation with your Droplet and want to ensure things are resolved swiftly. Our team are here to help and have contacted you via email to compensate and rectify things with your order.
Let's turn this experience around for you ASAP.
Kindest,
Team Droplet
Love all the Houseplant range
Love all the Houseplant range. I’ve bought it 3 times about to be a 4. Amazing products, incredible fragrances. Delivery is speedy too
September 3, 2026
Unprompted review
Reply from DROPLET
Hey Tiras,
This is amazing to hear! We're so glad you're loving our Houseplant range & can't wait for you to try more fragrance products across our whole line 💚
Peace & love,
Team Droplet
Reply from DROPLET
Hey Anna,
Thank you so much for the lovely words & glad your aroma is complimenting well with your home 🥹
Can't wait for you to explore more scents with us!
Peace & love,
Team Droplet
High Quality Product with Kind Customer Service
Was pleasantly surprised with my experience purchasing Droplet products. I purchased them on a whim not knowing much about the brand and not only did they ship fast, the scents are absolutely divine. They offer really high-quality products that elevate your home, combined with that small brand feel of clearly caring about the customer experience. I've been burning through my incense cones quickly and am excited to grab more/keep supporting them! I'm a fan!
August 1, 2026
Unprompted review
Reply from DROPLET
Hey Kiah,
We're so happy to hear your first Droplet experience has been such a positive one! From the fast shipping to the scents themselves, it's great to know our products are helping bring a little extra atmosphere to your home.
Hearing that we've kept that small-brand feel while delivering a quality experience means the world to us 🩵
We appreciate your support and can't wait to welcome you back for more scents soon 🛋️
Peace & love,
Team Droplet
LOVE the incense cones
LOVE the incense cones. The smoke is not too thick and it doesn’t overstay its welcome. I’ve tried most of the fragrances and they are all lovely. The little discs for burning also look nice on display. We started carrying the multi-packs at my shop in Brooklyn and they’re one of my favorite things to recommend!
September 8, 2026
Unprompted review
Reply from DROPLET
Hey Cait!
We're so happy to hear you're enjoying our Incense Drops and our other product ranges. The support means so much to us.
We have so much to share as we work on bringing more products to our range. Stay tuned and thank you so much for the recommendation and support 🩵
Peace & love,
Team Droplet
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