The Eco Supermarket Reviews 479

Additional Fox battery, came with a faulty data cable causing a (BMS "Module Addressing Fault") During diagnostics, between UPS-Solar, Fox ESS, and Ollie from ECO Supermarket turned out my s... See more

Contacted The Eco Supermarket for advice on adding to my home battery system. Ollie was really helpful, answering my questions and contacting the supplier to see if they had any in stock. He provided... See more

I needed a no-frills inverter to replace my old StecaGrid system. Ollie rang back promptly and recommended a SolaX X1 Boost 3.6kW G4. It arrived the next day and was working by suppertime. Unit seem... See more

Ordered some Fox ESS batteries to expand my Energy Cube. Placed the order at 7:30am Monday and the batteries were delivered on a tail lift the next day at 11:30am. Between those times I got a confir... See more

Just ordered for the first time. Everything was clear about the item on the website including price and delivery. Confirmation of the order was then followed up by what looked like a personalised disp... See more

I spoke with Eco Supermarket in mid January and was impressed with Ollie as he really couldn’t help me with the specific issue I was experiencing but emailed me links to help. We then kept in touch as... See more

Replaced an aurora power one inverter for a Solis S6 inverter. Very god price , very fast delivery and very easy exchange with minimal set up. Working well at the moment and I hope it last for a long... See more

I liked dealing with this organisation. You dial in, and on the two occasions I phoned I was speaking quickly with one of their team. I bought a replacement inverter, and they helped confirm the spec... See more

I be honest having never heard of them before I was nervous about using them but fair play to them they were excellent. I got very prompt responses to my emails and Ollie was incredibly patient and he... See more

Easy to order. Arrived very quickly. However went to register online warranty through their website as it states but the page doesn't work! Hopefully filling out the paper warranty will give me... See more

Exceptional service from website to delivery but most importantly is the friendly staff who go beyond to ensure things are as they should be. Great job Olie keeping on touch to ensure things went smoo... See more

The Fox ESS battery I wanted to purchase was not available due to a shortage. Ollie explained this and offered to put me on a waiting list which I agreed to. When batteries were back in stock I was c... See more

Great company. Very competitive prices, indeed the cheapest I found for a hv25 battery. Ordered the item late Thursday and it arrived the following Monday morning. Ordering process was easy and the q... See more

Firstly there prices are so much more affordable than what I’ve used or seen in the past. I was sceptical as nearly half the price of other company I used but they delivered had a little hiccup on the... See more

Great website with clear product information — really easy to follow and understand exactly what you’re ordering. Prices are reasonable too. The whole ordering process was smooth, and delivery was exc... See more

Amazing responsiveness. Website easy to use, queried delivery, the eco supermarket got back to me within 30 mins after hours which allowed me to track down the delivery which had been left in a d... See more

Ordered one day, got it next day and replace old unit that afternoon, working ok. Wi fi not set up yet looks a bit complicat, using a smart plug Which gives me information, mains, electrical plug th... See more

They offer an excellent selection of products at some of the best prices in the UK, and their service truly feels world-class. Ollie is fantastic, whether you're chatting over email or in person; he's... See more

Hi Ollie The batteries arrived safely yesterday 1. I wanted to thank you for all your help with this so well done. 2. I would like you to convey my thanks to the couriers Wincanton I think The d... See more

Full marks. Good practical advice given on a replacement for a defective ZANUSSI inverter. The new unit arrived promptly and was fitted, up and running in one hour.

peedy arrival. Rather disappointing to see what was in the kit which didn't seem good value but I'm guessing this is not a high demand product which I understand puts the price up. Good instructional... See more

On the plus side, my query about delivery of a solar inverter was handled quickly and positively by a staff member, I think his name was Ollie. He also processed my order on a Friday about 12.00hrs,... See more

Very responsive, helpful and clear pre-sales advice which was beneficial and the cheapest price I could find. Easy to order with useful installation guide sent with the confirmation invoice. The onl... See more

Great product & service, I had a query regarding another item which was answered promptly & with a full explanation, all round great service.

They delivered on time ,well pallet delivered so no damage could happen to the solar battery while in transit. Customer service at its best

Help given immediately. I emailled late one evening with a perceived problem. I got a return email immediately with suggested solutions. One of these solutions did solve the problem.

Very positive and proactive approach to customer service. Both Ollie and Ella seem to be on tap 24/7. Both helpful and have good product knowledge.

Battery arrived on time with all the installation instructions which made it very easy to do it my self. Totally happy about this purchase, thank you. Will

Great service and a super competitive price. Choosing and buying was straightforward on their website and I was kept up to date with the order and delivery. I'd certainly recommend them from my experi... See more

Really good service, very helpful staff and very prompt delivery from ordering. The prices are excellent when compared to other sellers.

The right products at a fair price and delivered when expected. The additional solar batteries were installed later the same day and are performing as expected.

Great company. Excellent price. Goods delivered in a couple of days. I asked for some advice. They answered my questions straight away Very helpful

Great price plus fantastic service. I could not get an economic quote for installation from contractors for my additional solar batteries, but all help and information I needed was available from the... See more

Excellent customer service fast dispatch with great communication, they do what they say ! Competitively priced. I will 100% use again and recommend. Darcy EPC Wiltshire

Good communication, great price & quick delivery . This was my second purchase from them & wouldn't hesitate to use them again .

Went out of their way to ensure my order was delivered on time and kept me updated throughout the process.

Excellent service, speedy delivery and great value. Will certainly purchase from them in future.

I purchased another home battery from The Eco Supermarket at a great price. The battery arrived the following day and the customer support was also first class!

Great service and technical know how from Ollie over the phone and help with ordering, delivery was quick too.

Great help from the on line chat allowed me to make a purchase with a next day delivery. Excellent.

Very prompt delivery although expensive. Data stick works perfectly. Thank you.

Ordered an additional battery to add to my existing set up, the communication with the team prior to purchase was great and the speed of delivery was excellent. I would highly recommend.

I bought a expensive battery for my solar system it arrived fast and I installed it myself easily the item was well priced at the eco supermarket I will get the other 3 I need in the future from here... See more

Package was lost by DPD, supplier instantly sent new one. Also helped me deal with incompatibility caused by my inverter manufacturer Fox.

I needed a LAN dongle for my inverter and The Eco Supermarket came up with the goods at a reasonable price, delivery was very quick and I was kept up to date on when my delivery was going to arrive.

I received great tech support prior to my purchase which made all the difference!

Brilliant and responsive customer service, placed ordered and it came next day as promised

Great support by email, so helpfull, made it all very easy. Good pricing, and fast despatch.

Fast delivery, products works great. Kept informed of delivery etc.

Very efficient and effective service. It was easy to order from the website and delivery was brilliant.