theenchantedwardrobe.co.uk Reviews 

My son chose a personalised T Shirt to wear at his birthday party. The T-shirt was expensive but had his favourite character / theme of the party (Sonic). We already have lots of Sonic T Shirts so the only reason for purchasing via Enchanted Wardrobe was for the personalisation. We entered the relevant personalisation details on the website when placing the order. The order took over 2 weeks to arrive and arrived unpersonalised. When contacting the company I was informed that I received an order confirmation email stating that unless I sent an email with the personalisation details (AGAIN) that I would receive an unpersonlised item. The order confirmation email had gone to my junk folder but even if it hadn’t I often would not open these order confirmations as I just see from the email subject that order has been confirmed and that’s all I need to know - it is confirming the order that was placed via the website. The subject should say “order NOT confirmed”! Having arranged a birthday party and ordered many personalised and non-personalised items, I had received many “order confirmed” emails. The website is flawed and very misleading - having entered the personalised details as requested at point of sale I do not expect to have to reconfirm these a second time unless the website explicitly states this is required. It would be better for the website to ask for the personalisation details to be sent after order has been completed (as many competitors do). I’m now left with an extremely expensive generic T-shirt, an upset 8 year old and no time to order another item even if I wanted to but I can’t justify the expensive of another Sonic T-shirt anyway. Very disappointing. The website and order system needs to be updated and made much clearer to the consumer.

Update: Thank you for the response which was speedy compared to zero response to my last email regarding the ordering process of your website.

I rarely write reviews, 9 negative reviews in 8 years. In this instance I wanted to help other customers not fall into the same situation I have encountered. Having come to Trust Pilot I can see I am not the only person with an issue.

I refer to the expense in relation to receiving a non-personalised item. Generic Sonic T-shirts can be sourced much more cheaply and my son already has 3 generic Sonic t-shirts. So we now have another to add to the collection that cost considerably more than any of the others.

I always try to support small businesses where I can and wish you luck but hope that you will re-think the ordering/personalisation procedure for your customers.

My son is over the moon to receive his Sonic the Hedgehog water bottle, it had all 3 characters that he likes (Sonic, Tails and Knuckles). He is a huge Sonic fan. It was exactly what he wanted. The water bottle is durable, made of very good quality, the design print and personalisation is brilliant and it is reasonably priced.

Lovely item as expected and good value for money

***update***
Only one of my emails was sent late in the evening, the others were sent in the morning. I find it frustrating that I received an immediate response to the one star review. It seems that you spend a great deal of time and effort replying to negative reviews when you could be dealing with actual orders. Your orders are time sensitive since many are birthday presents (for children!) so if you find it difficult to deal with the volume of work, I suggest you are upfront about the likelihood of the items arriving when stated.

I placed an order on July 10th for my son's birthday. It was meant to arrive on July 14th/15th but I still don't have it. I have send 4 emails and have had no reply. I much prefer to support small businesses and understand that people are dealing with personal situations which makes it difficult to ship as quickly as massive businesses like Amazon but the lack of communication makes me feel like I've been scammed. I have requested a refund and will update this later.

- Update from comment below….the reason there was no response as one was showing the refund and another saying you was refunding nothing to respond too in my eyes, no questions asked in either emails. Long and short if this company refunded when the items never arrived there would be no problem.
It’s purely the amount of arg and time it took for a refund end of story. I will not be making any more comments or wasting my time!

Looks like this company is pot luck if you receive your order…..and if you don’t it’s nothing but an absolute headache and a wast of my time. I ordered my son a T-shirt and water bottle order never arrived, it had been dispatched…..fine these things happened. Was told they would replace it try and get it out in time for his bday. His birthday came and it went never arrived. Fine not the end of the world. I requested a refund as these items where no longer needed. I was very polite but then my patients ran thin. I placed the order on the 22nd May and I had to wait nearly 2 months for the refund. I was promised on a number occasions that the refund would be processed. I sent email after email for a refund. It’s almost like they hope you forget and keep the money. We are all busy and also have our own families but maybe don’t take on more than you can handle!

This company really gives small companies a bad name and has put me off using one again.

I more than happy to paste every email between me and the seller so people understand what had to go through to get a simple refund. As looking at lots of reviews the seller seems to justify issues but I understand totally understand where these bad reviews are coming from, as I was one of them.

I placed my order and needed to speak to someone regarding it. I received a reply to my email almost as immediately and all issues were sorted. The quality of the product exceeded my expectations. I can not recommend this company enough. Everything was perfect.

Placed an order on 26/06 which wasn't received a month later despite emailing asking for help. Left a review which prompted the seller to respond and have now received the order.

Didn’t dispatch my order which I ordered 4 weeks ago for my 4 year old sons birthday. They have not replied to my many emails.

Very disappointed with this company I placed the order the 11th June it is now the 18th of July still not received my items also sent a number of emails and bank details for refund had no response now my granddaughter is left with no T-shirt and water bottle which she was looking forward to having ,had no refund no communication it is disgusting

Very pleased with my purchase from the enchanted wardrobe, there are a huge variety of prints, colours and styles. Delivery was quicker then expected and I can’t fault my order. I will definitely order from here again🥰

Lovely T-shirt! Great quality!
My daughter is going to be so happy on her birthday!

Similar to other reviews here I have not received a reply to my emails asking when my order will be dispatched. It contains two personalised orders for my sons birthday in two days, which it is now probably too late to receive on time.
I stupidly didn’t read these reviews before making the purchase, otherwise I’d of thought twice.

Very disappointed in the enchanted wardrobe. A month before my son's 3rd birthday I order a numberblocks t-shirt for him to wear, a couple weeks go passed nothing shows. I email them they say there's been a mix up and they will get the t-shirt out to me asap. His birthday arrives 2 weeks later and no t-shirt. I email again they apologize and say they will issue me a refund. Weeks pass no refund. I email again they apologize again and tell me it will be done asap. Days pass and nothing. I had to get my refund back through PayPal in the end. Plenty of people seemed to have had great service but I guess I was unlucky therefore I can't recommend them.

Absolutely fantastic customer service and t-shirts were top quality and exact to description! Victoria is super professional, accountable and dependable. There was a delay in our orders being delivered and Victoria responded to all my emails promptly and posted my order 1st class so they arrived on time for my daughters birthday. I am so appreciative and thankful for her going above and beyond to help especially in these times when there are so many rogue sellers. It really makes a huge difference and great customer service to have a company you can trust will do their best to deliver and treat you like you are the only customer they have. Thanks so much!

My first parcel went missing in the post but Victoria was quick to send out a replacement. Good quality products although the tshirt came up very small even though ordered larger size.

I ordered 2 bottles from TEW and the bottles are such excellent quality, much nicer than I expected! My son is OBSESSED with his Numberblocks bottle, he hasn’t put it down for days and he even takes it to bed with him as he can’t bear to be apart from it! Highly highly recommend. I will definitely be bookmarking this shop and ordering many many gifts from here!

Absolutely love it! Quality is perfect and exactly how I wanted it.Can’t wait for my son to wear it for his birthday,Thank you so much

Really delighted with my experience. Placed an order for a family set of t-shirts for our holiday to Disney to make the trip extra special. I had quick response to my emails both before and after purchase helping me with sizing queries and then keeping me updated about my order. It did take a little longer than expected to arrive but Victoria made sure the order arrived with me in time. Its now packed in the suitcase ready for our Disney Florida trip! I can't wait to suprise my family with the t-shirts and it's going to be such a fun addition to the trip to enjoy the t-shirts and get some amazing photos. Thanks so much for all your help (and sorry for pestering you so often!!). I'll be recommending to all my friends and would recommend to anyone looking to purchase.

Numberblocks drinks bottle- my little boy absolutely loves his new drinks bottle. The bottle itself is great quality and no leaks and the design is perfect. Very colourful and personalised. I would definitely recommend this business.

I placed an order on the 7th of June, it got to nearer the end of June and I realised I still hadn’t received it. I do take responsibility that I should have probably chased it up sooner as I needed the order that week. I did get a reply via email saying the bottle I had order was out of stock but it would be posted that week. Then another email and unfortunately the woman had experienced a family bereavement which I understand would come first over these orders but I think an email before all of this to let me know the bottle had been out of stock would have been helpful.
I requested a refund and had to chase this up but have received my refund now.
The items do look lovely but maybe ensure you order a few months in advance just incase as I thought a few weeks would be plenty of time.
I’m not here to slam anyones small business but I do wish I had read these reviews before ordering and I have seen the comments back to people being made. This is exactly what happened, I’m not being nasty but it’s only fair to let other people know so they aren’t disappointed either.