The Espresso Shop Reviews 

4,842
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Amazing service, reliable, good knowledge and products. It’s a peace of mind to know you can get your coffee machine parts quickly

Rated 5 out of 5 stars

Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... See more

Rated 5 out of 5 stars

The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni... See more

Rated 4 out of 5 stars

prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... See more

Company details

  1. Coffee Machine Supplier
  2. Coffee Wholesaler

Written by the company

For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(4,842)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All went smoothly

All went smoothly.
It took them only one day to get it shipped.
The delivery took long 18 days, but half of it is to blame on the local delivery company.

March 11, 2024
Rated 5 out of 5 stars

The go to place for expert advice and…

The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni Professional in tip top condition for at least 15 years. You can literally buy every single component for the machine.

February 7, 2024
Rated 3 out of 5 stars

Packaging was very cheaply done but…

Packaging was very cheaply done but also looked to be more. Time consuming then placing in a box and or keeping items that was boxed in original packaging would have made most of the contents arrive in better condition then a bubble mailer. I got a refund but was for product only not shipping that those items took as well also took many back and fourth to initiate. Overall I'll probably shop local for my espresso equipment needs in the future even though prices were very competitive but factor in potential loss due to bad packaging from the start and only receiving refund on product doesn't really get you any cheaper when you also fracture in the time it takes to receive it as well assuming it arrives in good shape.

February 7, 2024
Rated 5 out of 5 stars

Unparalleled Supply

The Expresso Shop carries rare parts for La Pavoni expresso machine. The brass inner connector I received was beyond my expectation by its impeccable
quality. The item was delivered on time. Despite the Expresso Shop is on the other side of the Atlantic Ocean it brings the same convenience to the States whenever one in need.

February 6, 2024

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