The Facial Room has recently added make up application to their list of services. I recently had make up done by Alana and it was a lovely experience - both in terms of the time I spent with Alana an... See more
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Company details
- #1 of 11 best companies in Beauty Product Supplier
- #1 of 5 best companies in Beauty Supply Store
- #1 of 1 best companies in Organic Shop
Written by the company
The Facial Room has been partnered with Eminence Organic Skin Care for over 22 years. We are Eminence Organics Canadian authorized online retailer. Our founder, Patricia Asmar is an internationally certified aesthetician with over 26 years of experience in the industry. Our aim is to exceed the expectations of our customers by providing exceptional service, skin care education and product selection advice. We pride ourselves in having the freshest products on the shelf guaranteed, and a worry-free shipping and return policy. We appreciate and value all of our customers and we know you will enjoy the shopping experience.
Contact info
#103 - 12840 16th ave, V4A 1N6, Surrey, Canada
- 604-619-2656
- info@thefacialroom.ca
- thefacialroom.ca
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Great product and company
The product is great and clearly of superior quality as compared to most of the facial sunscreens I have tried. I also appreciated the samples and extras that were included with my purchase; the email communications I had with the company were super helpful 👍
Best place to order your Eminence products!
Great product availability, selection, samples and fast delivery.
Exceptional service and product!
Prompt, professional and beautiful packaging for an exceptional product.
The products are amazing
The products are amazing! Prompt delivery of ordered products. Such a great experience.
high-quality product easily accessible…
Being able to access a high-quality product by mail is a blessing as I don't drive.
Lori L. White Rock
I purchased the London Town nail veil
I purchased the London Town nail veil. Love it. However, if your nails are ridged get the nail filler as well. Otherwise, the nail veil allows the ridges to show as lighter colored lines on your nail even after two coats.
Excellent experience!
I have ordered twice from the Facial Room. Both times, everything was great! Delivery is quick and everything is packaged nicely. Would order again for sure!
I misunderstood the bonus option
I misunderstood the bonus option. Clare explained my options and ensured that I received everything that I ordered. Great customer service and my products arrived a few days later.
I’ve been a happy customer for over 5…
I’ve been a happy customer for over 5 years. I appreciate the honest advice, prompt response, excellent customer service and always great products and promotions. My daughter now starts her skin care routine as a tween, and she loves the products tailored to her young skin, while I’m happy she is getting into a cleansing and moisturizing routine. Thank you Patricia and team for your ongoing support.
Fabulous experience each time I order
Fabulous experience each time I order. For 5 years excellent customer service anytime I have requested anything. And the products are the very best I have ever used.
Easy on line shopping
Easy on line shopping and incentives to buy with deals on purchase product. Great delivery and presentation!
Products are amazing
Products are amazing. Customer service is fantastic. Shipping is quick and I love the samples and chocolates as an added bonus.
I love all the products
I love all the products. They are amazing and worth full and arrived on time . The packing is too good . I am obsessed
Excellent product and service
I was missing a free gift in my order &…
I was missing a free gift in my order & they followed up with sending it to me & apologized for the mistake.
LOVE it
LOVE it! All products are amazing, everything arrives on time and packaging is beautiful
Great Products
The products are easy to use, have a nice light smell and work great. My skin has never felt better. I am in my mid sixties.
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