Zainab Arts Reviews 

1,440
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, most reviewers were unhappy with their experience overall. Consumers experienced severe delays with their orders, often waiting months without receiving their purchased items or getting proper updates. Buyers frequently mentioned poor communication, long response times, and unhelpful interactions when trying to contact customer support teams. Furthermore, many people struggled immensely to get their money back, encountering extremely frustrating refund policies and prolonged delays. Though some customers faced severe challenges, some people were satisfied with the beautiful collections and authentic fabrics. Shoppers also warmly praised specific staff members for going out of their way to provide helpful assistance and resolve pending concerns.

What people talk about most

Order

Users describe ambiguous interactions with order, highlighting prolonged delays and difficulties in tracking... See more

Product

Clients share ambiguous opinions on product experiences, ranging from severe frustration to high... See more

Refund

Customers had negative experiences with refunds, highlighting that refunds can be delayed and promised... See more

Response time

Consumers find response time to be extremely disappointing due to persistent delays and silence. Reviewers... See more

Customer service

People report negative experiences with customer service, noting that repeated attempts to contact support... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Years have passed . They are not willing to return the money. Why are they still running.They claim we can trust them now ?? After such an horrible experience they want to now give store credit?? Any... See more

Company replied

Rated 3 out of 5 stars

1 year ago i ordered then got to know my money is never coming back. Called every number, emailed them etc but to no avail. In dec 2025 i tried again and this time someone reached out fortunately. At... See more

Company replied

Rated 1 out of 5 stars

I placed an order on 18th November and has been following up ever since. They shared a fake tracking id and a delivery run sheet for kapashera branch when I hail from a completely different state. N... See more

Company replied

Rated 1 out of 5 stars

Order No. 1081245 — It’s been weeks since I placed my order, and it has still not been delivered. Repeated follow-ups via email and WhatsApp have been completely ignored. There are multiple consumer... See more

Company replied


Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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No history of asking for reviews

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2.3

All reviews

(1,440)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud fraud fraud they didn't deliver…

Fraud fraud fraud they didn't deliver me 18500 worth of clothes neither returning my money and shows refunded since 1.5 years I am messaging them

October 22, 2024
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

Horrible

Horrible
Scamsters
It's been more than a year since I had placed an Order no 951564 placed on 3 March 2024.
NO DELIVERY OF PRODUCT
No refund
ONLY AUTO GENERATED REPLIES

October 21, 2024
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

COMPLAINT AT Nodal Cyber cell Officer

I have sucessfully given a complaint at 1930 helpline about them also i have emailed Nodal Cyber cell Officer Sh. Yashasvi Yadav of MAHARASHTRA regarding this fraud i hope that my efforts will help many of you in the review section seeking justice abd you all should call on the above number and make complint against them my 3500 shall retrun and justice will be servved to all of us as i have share all the reviws of trustpilot to the officer in email.

October 14, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

SCAM, FRAUD, NON DELIVERY

This store is one of the biggest scams running in e-commerce. I placed my order about 5 months ago and there's been no update. They don't respond to messages, or emails. I am going to take legal action against the enterprise Zainab Global Arts, for running this scam, and robbing people. For anyone looking to shop, DON'T GO BY THEIR UPDATED CATALOGS. They will steal your money and never deliver anything. Legal action is the best way forward, the enterprise is registered in UP so whoever wants can file a case accordingly.

Edit: Dec 2025 - resolved

I messaged multiple times and sent a legal notice. It took 8 months and didn't get original order but finally got my money back to wallet, which I redeemed immediately (because idk when they'd change their policies again!).

They gave me credit amount in wallet,shared link for items with 24hr shipping and I bought something else, and paid balance in cod.

April 27, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

Very bad

Very bad, after submission of good review Neetu singh from fashion station didn't respond to my messages and my order is still not delivered

April 10, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 2 out of 5 stars

2 star

0 star
Only automated reply on whts up.
Nobody picks from the number provided.
I have filed a complaint on consumer forum.
I am
going to.file police complaint about it.
I will also use socialmedia to expose the fraud fashion station.
My order no. Is 1067448
Order was placed undee ready to ship.
On 16 sep.
Still nothing is updated or conveyed bas paise kha liye inhone.
Shame on the owners.

Update: now I received my order but not what i ordered for.
They have collections and will give from that only.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

These people are fraud

These people are fraud, they take the order and then don’t reply, forget about delivering the order. My money is lost , please nobody order from them.more than one month has passed since i ordered.

August 25, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

Totally Fraud company.Ordered 2 suits…

Totally Fraud company.Ordered 2 suits costing 15,000,The suits never got delivered.No one is answering on WhatsApp and calls.May you people beg for every single penny and Allah punish you in this life and after.

August 7, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

If was zero instead of a star I would…

If there was a zero instead of a star I would hv given that to these scammers, they have taken money for a suit that was under ready to ship and are neither giving refund not providing the said product. Instead they falsly created a purchase of a previous date and sent an email that ur order is processed. I will recommend that no one under any circumstances buy anything from this website, they are thieves and frauds

September 14, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

I just want to inform this company that…

I just want to inform this company that i am taking legal action against them. They are clearly a scam and my messages never got a response fron them. See you in court

September 4, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

They all are scammers I have made prepaid order still not get my parcel not even any update.. No response need my money back

They all are scammers fraud..
I have made prepaid order with fashion station still not get any update..they don't reply..I need my money back...

August 19, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

Rated 1 out of 5 stars

Please refrain from buying from fashion station

Placed an order on august 14th which was ready to ship. When enquired about the status of the order , they reply that they have a different collection from the designer. Will never say they don’t have the suit. Instead ask you to select a different suit from the sale section on the website. When i selected few from them which was clearly shown as available on their website they replied that its sold out. They are still shown as in stock on the website and people can still buy it, but in actuality they don’t have. They have 15-20 suits which are not good at all. I again selected a few others from the same sale section and asked them whether they have those, they keeps saying they will inform tomorrow after checking the stock. At this point they are just dragging the matter. Initially i had really good experience with them. Later on i started to receive product with missing piece , sometimes the lace was missing, the pants piece or the duppatta. So i stopped ordering from them.Later i heard it was due to some bad employees. Then i ordered on march 2025, which was delivered correctly. Upon that belief i made the purchase again. Alas that has turned out to be a disaster. Reading the reviews i don’t expect i will ever get my money back neither the suit. Please refrain from them. I will not buy from them again. The shocking thing is that the website is still operating.

August 27, 2025
Unprompted review
Zainab Arts logo

Reply from Zainab Arts

Apologies for the trouble caused, there has been changes in the management of the company and now we are upgrading user experiences. Could you please send your order details at care@thefashionstation and your concern will be addressed on priority.

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