The Fireworks Firm Reviews 72

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We was late on the order for the fire works for our wedding but Freddie was amazing and made it happen. On the day there had no problems at all they didn’t even bother me, all was sorted with my best... See more

Rated 5 out of 5 stars

For 20 years Freddy & Kuli have made my fireworks displays a complete success! Their products make occasions so much more special & more memorable. From small garden to big & bold, this compan... See more

Rated 5 out of 5 stars

Brilliant service, brilliant fireworks! Open late and were really helpful and friendly. Put us right about the type and size of fireworks - we would have bought items far too big for our garden. Valua... See more

Rated 5 out of 5 stars

We booked The Fireworks Firm for a Pyromusical Display at home for our covid based wedding and the show turned out to be beyond our expectations. We had alot of family watching through live stream and... See more

Company details

  1. Fireworks Store

Information provided by various external sources

Book Professional Firework Displays or Buy Fireworks Online from The Fireworks Firm Ltd incorporating Absolutely Fabulous Fireworks and Brilliant Fireworks Or visit our all year round retail store in LONDON


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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Rated 2 out of 5 stars

Not sure..

Service was ok. Got to the shop rang the bell spoke to the guy who said my order wasn't received as yet, if I didn't mind waiting so he could check. The fire works came without packaging which was fine as long as it worked. Got a free Latern which Great!!
Sisters 40th wanted to do something special while being socially distanced.
Was really disappointed that only 13 out of the 32 went off.
Was too hot to try again so just left it. Bought some sparklers which rounded off the night and sent off the lantern. Not sure if I'll use them again

January 27, 2021
Unprompted review
The Fireworks Firm logo

Reply from The Fireworks Firm

Hello Teerah,

Thank you for taking the time to leave us a review and your comments.

We are really sorry to hear you have had a faulty product, it is always disappointing if any product does not fully work - in your case only half of our firework worked. The product in question (£11.99) is a very reliable, well made and also used in our OWN professional displays.

I can see that our customer service team responded to your message within 48 business hours and answered all your questions by email.

The Fireworks Firm have been trading for over 30 years and we pride ourselves on customer service, including offering face-to-face safety tips so our customers may have a great experience.

Where an issue is apparent with an order, our team are more than happy to provide support relevant to the issue. In your case if you had returned the faulty product, we would have given you a replacement; however as it seems you may have disposed of the item, the customer service team has offered this item to you for £5.99 for your next celebration.

Rated 5 out of 5 stars

Now my go to place for fireworks

Bought various large box sets and rocket, all superb quality. They listen to what you are hoping to experience and recommend properly. I sense they have solid experience and specialism which helps a great deal. Now my go to place for fireworks.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and advice.

I recently bought some fireworks for my son’s birthday. The Fireworks Firm were great, and ordering was easy. They suggested a range of fireworks, and advised on what order to set them off. The thing that impressed me most was them dissuading me from buying a bigger rocket as they were concerned about space, showing how responsible they are. My son loved the display, I’d definitely recommend The Fireworks Firm for all your fireworks needs!

December 3, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, explained everything clearly and was very helpful. Good value too!

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

Perfectly splendid fireworks

I am continually impressed by the quality of the fireworks every year I come in to purchase. The staff are gregarious and wholesome people, you will not be disappointed buying from here!

November 14, 2020
Unprompted review
Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. Took care of us so quickly and the products are of very high quality. The website is great as it has demos of the fireworks before purchasing. Will definitely come back again!

November 13, 2020
Unprompted review
Rated 5 out of 5 stars

great fireworks

Have been ordering fireworks from the fireworks firm for probably 20 + years and that speaks for itself. This year because of covid restrictions we were unable to have a proper party so only let off half of the fireworks and will keep the rest until later in the year, perhaps when all the restrictions are lifted. The ones we did set off were very good although a couple failed to ignite and had to be disposed of safely.
This is unusual as generally they work extremely well and seem to get better and better year in year out.

November 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, excellent products

Excellent customer service, they always give me great advice about which fireworks to chose and the fireworks themselves are really good quality. We buy from there every year, as do many of or friends and neighbours so we usually get to see several of their displays from our windows.

November 12, 2020
Unprompted review
Rated 5 out of 5 stars

fab staff, fab fireworks

fab staff, brilliant fireworks. never done them before always been too scared but staff told me how to do them and gave great advice i was v grateful.

defs would go back to this store again!

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant service, brilliant fireworks!

Brilliant service, brilliant fireworks! Open late and were really helpful and friendly. Put us right about the type and size of fireworks - we would have bought items far too big for our garden. Valuable safety advice. Their recommended pack had a great display of "cakes" and all numbered for a stimulating sequence. Lots of noise and colour, my only minor criticism - would have liked longer fuses. Made us think that we will go back to having our own displays again rather than just attending the public displays; and now looking for any excuse/event to buy some more...!!

November 10, 2020
Unprompted review

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