The First Group Reviews 1,724

Detailed responses to issues and very cordial customer service.

Carla and her team at TFG have been a great support in managing our portfolio over the years. Their professionalism and responsiveness have been consistently strong, and I would highly recommend their services. I would encourage them to continue building and strengthening their relationships with customers.

I would like to express my sincere appreciation for the exceptional services provided by The First Group. Their professionalism, efficiency, and commitment to delivering high‑quality customer experience truly stand out. Every interaction has been smooth, well‑coordinated, and supported by a team that clearly values client satisfaction.

A special mention to Soukaina Hassi, whose warm assistance and dependable support added significant value throughout the process. Her helpful approach and positive attitude made the experience even more pleasant.

Thank you, The First Group, for your outstanding service and dedication.

I am very happy with the service. The entire process was handled smoothly and professionally. Clear communication and guidance.
Great experience overall. The team was helpful, responsive, and made everything easy.

I was very satisfied with the entire team and their level of professionalism. Elena and Amr were extremely helpful, responsive, and always quick to answer all my questions. Thanks to their support and efficiency, the property resale process was smooth, well-organized, and completely stress-free. I truly appreciate the team’s dedication and would highly recommend them.

The personal touch and professional efficiency. My personal relationship manager Ms Inna Ivanova is a true professional always prompt and supportive. Also Mr Nader Abeden whom I have known for over 15 years is a superb person and a real professional. He is always there to support and resolve clients problems.

Inna was very helpful and promo to all my requests. Thanks.

A very prompt and professional response by Ms Cristina all the time has helped me in my planning and management of assets. Thanks

Great and Mr. Mohammed Antar was very much supportive.

Hi , wanted to appreciate Soukaina. We connected with her . She was very polite, prompt and resolved and provided whatever we needed. Really happy with her work

Carla was absolutely amazing and made my entire experience exceptional. She helped me with my booking from start to finish and made sure I had everything I needed for a comfortable stay. Her professionalism, kindness, and attention to detail truly stood out. She went above and beyond to ensure everything was perfect, which made my stay at the First Collection Hotel Marina even more enjoyable. Thank you, Carla, for the outstanding service—I really appreciate it!

If you want it shorter, more casual, or tailored for Google/TripAdvisor, I can tweak it for you.

Carla has been very kind and helpful in my dealings with her
Always polite and prompt in her responses to whatever queries I have

Best experience ever. Worth it. Finishing was on another level. Something so different and classy 🙏🏽 thank you for having me

ELENA VORONINA was so helpful to arrange for us viewings and making the communication easier at any time.

It was professionally done and I am impressed

Everything second was worth it

THE STAFF WERE VERY HELPFUL AND ALWAY QUICK TO RESPOND TO ANY REQUEST.

I would like to express our sincere appreciation to Elena Voronina for her excellent service and professionalism. The meeting was very comfortable and well-organized, and Elena provided clear and detailed explanations of all aspects related to the management of our apartments. She was extremely helpful, answered all of our questions thoroughly, and guided us through the entire process with great attention to detail.
I especially appreciate her supportive approach, responsiveness, and the friendly, stress-free atmosphere she creates every time. It is clear that Elena is highly knowledgeable and genuinely cares about delivering quality service.
Working with Elena gives a strong sense of trust and confidence, which is very important considering the sensitive nature of our business.

Mohammed Oulada is the best account manager! As an owner, I was struggling to get timely and accurate feedback and responses to my queries or requests until Mohammed is assigned to me as account manager. He is also professional, flexible and very supportive when it comes to dealing with his clients. I wish him all the best in his job 🤍