Thefishfoodwarehouse Reviews 

425
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

This cat food is a hit with my feline friend! The formula meets all her dietary requirements and keeps her coat shiny and soft. The high-quality ingredients give me peace of mind, knowing I'm providin... See more

Rated 5 out of 5 stars

Fast delivery...no problems.Will use again. My fussy Koi actually enjoy eating the "cheaper" coppens Koi food purchased than the more expensive one they have been rejecting.

Rated 5 out of 5 stars

Delivery was prompt, and fish food arrived in a strong bag, I found their prices to be reasonably competitive. Food is a very good quality and I have noticed a size increase in my fish already. I will... See more

Rated 5 out of 5 stars

Excellent reliable company, safe website and second time I have used them for my fish food. Excellent delivery service and very prompt. Thank you and I would thoroughly recommend this company.

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4.8

Excellent

TrustScore 5 out of 5

425 reviews

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4.8

All reviews

(425)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent choice of food

Excellent choice of food. The Superior bloodworm and shrimp in tins are excellent. Great for growth of fish and clean. Will definitely buy again and recommend highly.

June 2, 2022
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Reply from Thefishfoodwarehouse

Thank you for your 5-Star review. We look forward to your next order with us.

Rated 2 out of 5 stars
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Reply from Thefishfoodwarehouse

Hi there, thank you for your review.

I have tracked your order which was despatched on the Monday 23rd May after the order was placed on Saturday 21st May ( we are not open at weekends), this was then delivered by DPD on the 24th.
If there are any delivery issues we are always happy to help and assist in anyway we can. I will now email to enquire into the detail of the delay, in the hopes that we can resolve this issue.

Kind regards,
Cat

Rated 5 out of 5 stars

Good

Good price, delivered quickly

May 30, 2022
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Reply from Thefishfoodwarehouse

Thank you for the 5-Stars.

Rated 5 out of 5 stars

PROBLEM SOLVED

Unfortunately, Had a delivery issue with this company's courier service. My order did not arrive but the fishfoodwarehouse sorted a refund out immediately. Very satisfied. Thank you FFW.

May 25, 2022
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Reply from Thefishfoodwarehouse

Hi there,

Thank you for your review, we are very sorry to hear you did not receive your order - it appears the order was placed on the 28th of February, I just checked the tracking and it was delivered to your neighbour at number 33 on 2nd March, I will send you some more details to help you locate your parcel in an email.
We are more than happy to help with any delivery enquiries.

Kind regards,
Cat

Rated 5 out of 5 stars

Great value

Great value for a quality product

May 20, 2022
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Reply from Thefishfoodwarehouse

Thank you for the 5-Stars.

Rated 5 out of 5 stars

Super delivery

Super fast delivery, using the colour Enhance food with the trio, fish looking really good, good price compared to others

May 16, 2022
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Reply from Thefishfoodwarehouse

Thank you for the 5-Stars.

Rated 5 out of 5 stars

Good quality food

Good quality food. Well packaged and received on time.

May 4, 2022
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Reply from Thefishfoodwarehouse

Thank you for your review. I am so happy that you were happy with the products and service.

Rated 1 out of 5 stars

Said my order was received

Said my order was received.
I received notification of dispatch with tracking number. Then had email that none was it stock?

May 4, 2022
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Reply from Thefishfoodwarehouse

Hi thanks for the review. Really sorry to hear of this issue, we source all of our ingredients from several suppliers all around the world. We have noticed an increase in delivery times recently and this maybe caused by current global events. We are hoping over the next few weeks that the supply of certain products become much more reliable. Apologies again I will make sure that the team contacts customers immediately if there are any stock issues going forward.

Rated 5 out of 5 stars

Great price

Great price, delivered very quickly. All very professional.

April 29, 2022
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Reply from Thefishfoodwarehouse

Thank you for your review. I'm glad that we were able to help.

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